Phoenix Legal Limited (based in England)  Reviews 

140
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Lyndsey Jacobsen is worth her weight in gold! after a very long lengthy personal injury claim with another solicitor firm who then closed with no warning, Lyndsey at phoenix solicitors took over my c... See more

Rated 1 out of 5 stars

If it could be a zero star then it would be. The only thing they did do was take money from me. When it came to actually paying me I was met with a confrontational aggressive old lady called A... See more

Company replied

Rated 5 out of 5 stars

Great experience with Alan and Phoenix Legal Limited. Helped me get back my deposit from a previous tenancy agreement. Up front they were transparent about fees and throughout the process they always... See more

Rated 5 out of 5 stars

I was scammed by a company called Investura and a guy Call Anthory Petrov. Following the scam I contacted Phoenix Legal Solicitors who deal with this sort of thing. Rebecca Beesley was the solicitor o... See more

Company details

  1. Law firm
  2. Employment Lawyer
  3. Lawyer
  4. Legal Services
  5. Personal Injury Lawyer

Written by the company

Welcome to Phoenix Legal Limited. We are a national award winning law firm based in England specialising in Serious injury and Medical Negligence claims as well as Landlord and Tenant claims, including Tenancy Deposit issues and Housing Disrepair.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

140 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(140)

28 reviews in the last 12 months

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Rated 1 out of 5 stars

If it could be a zero star then it…

If it could be a zero star then it would be. The only thing they did do was take money from me.

When it came to actually paying me I was met with a confrontational aggressive old lady called Alisha. From what I can see she’s the director however when you receive aggressive emails from what looks like had been typed by a stroppy teenager this isn’t what I could call professional.

Has as much decorum as a reversing dump truck.

If you want to be treated nicely and not argued with then don’t use this company

23 December 2024
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Thank you for your review.

As advised your behaviour was disgusting.
You threatened us with a poor review because you failed to give your bank details for payment until Thursday, and then had a strop today because you hadn’t been paid, when we told you we closed early Friday and your payment was in a queue to be paid with others, to which you responded that it wasn’t your problem and we had better pay you.

I advised you your threats were unacceptable and your behaviour disgusting, which it is.

You think that threatening us with a poor review was going to get you paid before other people. Well we won’t be blackmailed and so you were paid in line with everyone else when the accounts teams got to your transaction because we won’t be bullied or blackmailed.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I can’t thank this law firm enough! I had previously dealt with two other firms where I was left in the dark, and everything dragged on endlessly. But once this team took over, every step was clear, and things progressed swiftly. They managed my expectations really well and secured a settlement far beyond what I expected. If you want a firm that truly delivers results and keeps you informed throughout, I highly recommend them!

11 November 2024
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Thank you so must for you review. It was a pleasure being able to get you the compensation you deserve. Good luck with everything in the future.

Rated 5 out of 5 stars

Great Company and Team

My Solicitor Rebecca Beesley was amazing from start to finish swift process and kept me updated from start to finish and the whole thing took less than 6 months!

23 October 2024
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Thank you for your review we will let Rebecca know.

Rated 5 out of 5 stars

Outstanding professional service by…

Outstanding professional service by Phoenix legal. We had a deposit dispute with our previous landlord that didn’t secure our deposit for over 5 years and also tried to make a false claim of damages when we decided to make a claim. Rebecca was amazing, she handled our case very well and kept us updated in every step of the way. Another rogue landlord down. 5 stars.

1 September 2024
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Thanks for the review we are glad we were able to help get you compensation. We will let Rebecca know

Rated 5 out of 5 stars

My experience with Phoenix as a…

My experience with Phoenix as a foreigner was amazing. Professional staff mixed with their fabulous skills makes the whole process an easy one. People should know how easy and cheap is to get someone representing you're rights as a human being!

23 September 2024
Unprompted review
Phoenix Legal Limited (based in England)  logo

Reply from Phoenix Legal Limited (based in England)

Thanks for the review we have passed on your great comments to the team.

Rated 5 out of 5 stars

Happy with the outcome

I am happy with the outcome of my case. The lawyers who handled my case were so professional, they answered all my questions and were prompt to respond to my emails. I was informed of each stage of the case and the final outcome made me so happy. You guys are amazing

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Impressive work

The person who was dealing with my case named Joe was really professional, very positive and very helpful to me in general. Joe deserves a promotion because he works really hard and I'm very satisfied and impressed with his handling of the case.

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant and very comforting

From the second I called this team they herd me I feel that the level of understanding around my mental health and explaining things can be hard for the first time in 3 half years felt like our voice matters again..
I recommend to any one especially those struggling to explain things.
Thankyou

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Rebecca Beesley & Phoenix Legal Limited

I made contact with phoenix legal limited after i had been scammed for a large quantity of money. Rebecca Beesley was the lady that was in charge of my case. Rebecca has been brilliant with me and handled my claim superbly, always kept me up to date and spoke to when necessary. I honestly cannot thank Rebecca enough.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Joe has been amazing

Joe has been amazing, he's kept in touch to let me know exactly what's going on and explained everything in detail, the process from start to finish has been quick and got a great result. Thank you joe

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service Privided

Rebecca Beesley handled my case from beginning to end, she done a fantastic job. She kept me informed all the way through. I was awarded 100% along with interest on my case having being scammed by someone who I trusted in. I would recommend Rebecca and her company 100%.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

I cannot speak highly enough of Joe's…

I cannot speak highly enough of Joe's professionalism and dedication in handling our case of damp and mould at our property. From the outset, Joe demonstrated exceptional effectiveness in navigating the complexities of our situation. His attention to detail was remarkable, ensuring every aspect of our case was meticulously addressed.What truly set Joe apart was his outstanding communication throughout the entire process. He kept us informed at every step, patiently explaining legal jargon and intricacies, ensuring we felt empowered and informed. Joe's ability to listen attentively to our concerns and provide clear, concise guidance made a challenging situation much more manageable. Thanks to Joe's expertise and unwavering support, we achieved a favorable outcome that exceeded our expectations. I wholeheartedly recommend Joe to anyone in need of a diligent, reliable solicitor who truly cares about their clients' well-being.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

5 STARS IS NOT ENOUGH STARS FOR THIS TEAM!!

Myself and Dave would like to thank the team at Phoenix Solicitors who helped bring a claim towards our landlords who failed to protect our deposit within the prescribed timeframe.
Our case has now closed, and poor Robert, travelling all the way to Welshpool for it to be settled at the door, after all of his work, and evidence building. Nevertheless, his, and the teams professionalism, determination and respect, has been much appreciated and we cannot thank you all enough.
Thank you for the patience, and the advice and sure, we have shared our fair share of eye rolls and belly laughs during all stages of this process, but you have made the experience far less nerve wracking, and proved that once again, landlords should think twice before trying to break the law, especially when going up against Phoenix.
Much love and massive thanks again,
Hannah and David.

8 April 2024
Unprompted review

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