Banner for Phoenix Motorcycle Training

Phoenix Motorcycle Training Reviews 

9,271
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, patient, and knowledgeable approach, making the learning process enjoyable and effective. Many highlight the clear and tailored instructions provided by instructors, which helped them gain confidence and successfully pass their tests. The overall service and user experience are frequently described as excellent, with people appreciating the well-maintained equipment and organized training sessions. However, some reviewers were not happy with the communication style of one instructor, noting that yelling instructions through a radio increased the likelihood of errors and made it unclear who was being addressed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as great, excellent, and... See more

Instructions

Customers had positive experiences with instructions, consistently finding them clear, easy to follow, and... See more

Service

Clients share positive opinions on service, with many reviewers describing their experience as outstanding... See more

Product

People report positive experiences with the product, highlighting the excellent condition and maintenance of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve B was the instructor that delivered our CBT session. He was calm, patient, and tailored the session to our existing knowledge while ensuring we understood all the important safety info. He was t... See more

Rated 5 out of 5 stars

Lovely friendly staff. Was trained by Greg and Karen, both patient, excellent teachers. Karen really helped my daughter who was quite anxious and she made her feel at ease. Went on the road with Kare... See more

Rated 5 out of 5 stars

I would like to start by saying I had never touched a motorbike before, I was scared of the sound they made and on my first pre CBT lesson I didn’t move the bike…anyway Ben got me to my CBT in 3 les... See more

Rated 5 out of 5 stars

Great facilities, brand new bike. Our instructor was approachable but very thorough. He did a great job of introducing everything we might expect to meet on the Erith test routes which are not the eas... See more


Company details

  1. #1 of 3 best companies in Motorcycle Driving School
  2. #4 of 19 best companies in Motorbike dealer

About Phoenix Motorcycle Training

Written by the company

Phoenix Motorcycle Training is the UK’s Highest Rated Training School, providing quality motorcycle lessons at competitive prices across the UK. All motorcycle instructors are trained to Level 3 Motorcycle Rider Training Instructor (MRTI) level. Riders who train with us benefit from our adaptable and supportive training techniques.

Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!

When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.

Contact info

Promotion box for Phoenix Motorcycle Training

Compulsory Basic Training (CBT)

CBT is where your motorcycling journey starts! Courses from £170

4.9

Excellent

TrustScore 5 out of 5

9k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(9,271)

1,030 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Instructors were great

I did a Try Ride and a pre-CBT before my actual CBT, all with Phoenix. These courses really helped and gave me great confidence. Liam and David were both really supportive and they never made me feel stupid! I would highly recommend Phoenix to anyone.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

The worest training center ever

The worest training center ever
I do not recommended this place if you want your money.

Instructor
Stuff
Policy and terms

26 June 2026
Phoenix Motorcycle Training logo

Reply from Phoenix Motorcycle Training

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you felt disappointed with your experience, as we aim to provide supportive, professional training for every student.
We’re pleased to see from your instructor’s report that you successfully completed your CBT session and demonstrated solid riding ability—particularly your engagement during training, good road sense, and strong control on the pad. We also appreciate the effort you made in working through some communication challenges over the radio, which is not uncommon as radio technology on bike to bike is not the clearest.
Your comments regarding our instructors, staff, and policies are taken seriously but from your feedback we cannot work out what your issues are, as nothing was highlighted at the time. Please can you contact us directly at bookings@teachmetoride.co.uk with more information as your general comments don’t match that of the vast majority of others.

Once again congratulations on completing your CBT with Phoenix

Rated 5 out of 5 stars

Jon was an absolutely fantastic…

Jon was an absolutely fantastic instructor. Very patient, very encouraging. He was incredibly conscious of the fact we were CBT'ing on the hottest day of the year in 42 degree heat and allowed for lots of water breaks and took the classroom sessions in the shade rather than the hot classroom. Highly recommend Phoenix and Jon for completing your CBT. Hopefully will get him for when I book in for my full license

26 June 2026
Rated 5 out of 5 stars

They’ll get it done!

Tackled the heatwave during my cbt and lost, came back for a special continuation provided by trainer Ben who was brilliant. Patient, kind and a great attitude, I was in fantastic hands and felt confident. Thanks to the Pheonix office team and Ben for all their incredible support. Don’t pass up the chance to learn with these guys!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

All good

All good, Dave is a great instructor and a nice person. All was well organised and everything was done meticulously

19 June 2026
Rated 5 out of 5 stars

Fantastic team

The whole team from the office to the trainers are fantastic. Friendly and easy to talk to and accommodating around dates when making a booking. The trainers all have their own approaches but are consistent with the quality of training and their patience is very helpful for those who might not immediately get to grips with the controls, will be recommending to anyone who tells me they want to get their bike licence!

19 June 2026
Rated 5 out of 5 stars

Had a great experience

Had a great day with Martin completing my CBT the other day. Despite the insane temperatures on the day Martin and Lee went above and beyond to ensure me and the other lad were comfortable and able to complete the course safely. The experience and professionalism they both show is second to none and make learning enjoyable and easy. Thank you!!

24 June 2026
Rated 5 out of 5 stars

Amazing Experience!

I had previously wasted time with smaller training providers, so my advice is simple: don’t make the same mistake. If you’re looking for motorcycle training, Phoenix Motorcycle Training is the place to go.

My instructor, Ben, was absolutely fantastic. This was my very first time riding a manual motorcycle, and I couldn’t have asked for a better teacher. He is incredibly patient, enthusiastic, encouraging, and genuinely passionate about teaching. He believes in his students, gives you confidence, and makes you feel capable of succeeding.

The biggest challenge I faced wasn’t the bike, it was the weather! It was an extremely hot day, and because we have to wear full protective gear for safety, I was sweating a lot. Ben noticed whenever we were getting tired or uncomfortable and regularly stopped for short breaks to make sure everyone stayed comfortable, hydrated, and focused. That level of care really stood out.

The training itself was long, thorough, and incredibly educational. Ben didn’t just explain things in a parking area, he made sure we practised everything we learned in real traffic situations. If I made a mistake or didn’t understand something the first time, he never rushed or became frustrated. Instead, he patiently explained it again and again until I got it right. His calm approach made learning enjoyable rather than stressful.

My biggest recommendation is to check the weather before booking your training. Learning a completely new skill is much easier when you’re not dealing with extreme heat or heavy rain. That said, if you’re lucky enough to have an instructor like Ben, he’ll do everything he can to make the experience comfortable, enjoyable, and successful regardless of the conditions.

Overall, this was an outstanding experience, and I would recommend Phoenix Motorcycle Training to anyone without hesitation. Thank you, Ben, for your patience, professionalism, and for making my first experience on a manual motorcycle such a positive and memorable one!

25 June 2026
Rated 5 out of 5 stars

Super fun day

Super fun day. Was exciting and Nick was a great teacher. Friendly, professional and polite. I have told people this is a great experience even if they are not interested in riding a motorcycle.

17 June 2026
Rated 5 out of 5 stars

Very helpful

Very helpful, would recommend to others...see you in a few months for my full license!

22 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look