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PhoneLife is een van de grootste en beste online winkels van Nederland voor iedereen met een mobiele telefoon.
Bergkällavägen 34, 19279, Sollentuna, Sweden
2.1
131 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
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My package is late, ordered on Sunday next Saturday no package or tracing ability.
I have my new phone since wednesday already so this is annoying.
Reply from PhoneLife.nl
Hi,
Thank you for your review. Sorry about that! Please contact our customer service and we can help you with your issue.
Bought a screen cover for a garmin watch and it was terrible. There were no instructions included and the cover was impossible to apply without bubbels.
Reply from PhoneLife.nl
Hi,
Thank you for your feedback. We’re sorry to hear that the screen protector did not meet your expectations and that you experienced issues during the installation. Please contact our customer service team and we will gladly assist you further with a solution.
Kind regards,
Phonelife
15 december besteld, 12 dagen later nog niks. Geen enkel manier om contact op te nemen en een waardeloze chatbot. Schaam jullie kapot zo zaken te doen!
Edit; I already had contact with your useless chatbot that talks in circles with no end. Also i emailed you twice without a usefull answer. 15 days and counting!
Reply from PhoneLife.nl
Thank you for your review. We apologize for the delay in your order and that your experience with our chatbot was not helpful. Please contact our customer service via the chatbot on the website and we will assist you further with your order and delivery.
Disappointing quality and a 2-week delivery despite a 5-day promise. My €19.95 Magnetic Stand Slot Card Holder MagSafe barely functions; it looks like a €2 item.
Returning isn't feasible due to the customer-paid shipping and uncertain refunds since the return address is in Sweden.
Reply from PhoneLife.nl
Hi Jorge, thank you for your email! That doesn't sound right, we apologize. Please contact our customer service and we will help you further. Best Regards PhoneLife
Absolute Scam, be careful.
I ordered 2 items from their website and they have made me wait more than one month and the package has still not yet arrived, even though they said it would arrive in 2-4 days.
They will steer the conversation so that you they keep you waiting and will never return the money
Reply from PhoneLife.nl
Hi Elio, thanks for your review! Sorry to hear this, that doesn't sound quite right! Please contact our customer support and we will help you further quickly. Best regards, PhoneLife
I’ll be very short
Promises - delivery into 2-4 business days.
I was think that store is located in Nederlands, but they are send packages from Sweden.
So, here’s the reality - order doesn’t move from Malmo for one week already.
For my message why it takes so long I’ve got an answer, that if I doesn’t get my order in two weeks, text us.
So, if you try to lean on this store when you need something, I wouldn’t recommend to do it.
Reply from PhoneLife.nl
Hi Yevhen, thanks for your review! We are truly sorry that the delivery is delayed. Please contact us again at support.nl@phonelife.com, and we will help you further quickly. Best regards, PhoneLife
At first they pretend to be a dutch company , then their communication is horrible and after 6 days waiting they sent the wrong article , and then you have to sent it at own cost back !!!!!!
stay away from this company!!!
Reply from PhoneLife.nl
Beste Tjeu, bedankt voor je review! Wat vervelend om te horen dat je het verkeerde artikel hebt ontvangen, mijn excuses! Neem contact op met onze klantenservice via support.nl@phonelife.com dan zien we er op toe dat je het bestelde artikel alsnog ontvangt, uiteraard zonder extra kosten. Vriendelijke groeten en een fijn 2024 gewenst, PhoneLife
Fast shipping from Sweden and great service! I had a problem with the metal strap I ordered for a smartwatch, and after providing some clarification Phonelife replaced the defective unit free of charge. Also, the communication was very polite!
English below...
Ze spelen vals. Ze liegen. KOOP HIER NIET! - Ze negeren er een.
In december 2022 kocht ik 7 dingen. Er is iets mis met 4 van de dingen!
Alles voor iPad pro 11" 2021:
- Mouw die omhoog is gekomen in het stiksel, zeer slechte kwaliteit.
- Hoes die verkleurd is en niet kan staan door zwakke magneet, slechte kwaliteit.
- Magnet paperfeel screenprotector die geopend is geweest.
- Screenprotector van Spigen, je hebt geschreven past op mijn iPad, maar hij is veel te klein.
Je bent me DKK 734,40 schuldig, waarvan je op 22 december 2022 zei dat je het aan mij zou terugbetalen, en nu heb je me sindsdien niet meer geantwoord. Ik heb mijn geld niet ontvangen.
IK WIL DE DKK 734.40 DIE JE MIJ VERSCHULDIGD HEEFT..
Als ik mijn geld niet krijg stap ik naar de consumentenombudsman en de politie.
En je hebt mijn e-mails ontvangen, aangezien je de eerste hebt beantwoord. Je hoeft hier dus niet te schrijven dat je ze niet hebt ontvangen, zoals bij alle andere slechte recensies!
Mijn BESTELNUMMER: 489434
ENGLISH:
They cheat. They are lying. DO NOT BUY HERE! - They ignore one.
In December 2022, I bought 7 things. There is something wrong with 4 of the things!
Everything for iPad pro 11" 2021:
- Sleeve that has come up in the stitching, very poor quality.
- Cover that is discolored and cannot stand due to weak magnet, poor quality.
- Magnet paperfeel screen protector which has been opened.
- Screen protector from Spigen, you have written fits my iPad, but it is far too small.
You owe me DKK 734.40, which on 22 December 2022 you said you would transfer back to me, now you have not replied to me since. I have not received my money.
I WANT THE DKK 734.40 YOU OWE ME..
If I don't get my money I will go on to the consumer ombudsman and the police.
And you have received my emails, since you have answered the first one. So you don't need to write here that you didn't receive them, as you do for all other bad reviews!
My ORDER NUMBER: 489434
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