Phonely Reviews 304

Great speaking to Abby, she was amazing. Calmed me down after no help from internet provider and solved the issue in minutes.

Amazing service.

Transfer from analogue ti digital was completed in a quick and trouble free time.
Also a very friendly team

The team at Phonely are so kind and helpful.I found them to be quick to sort out problems while being very patient and reassuring

Thank you

Received renewal email from Phonely saying price was going up. Gave them a call and mutually agreed to a reduced price for the next 12 months. An absolute bargain, and I'm glad to continue using such a great service through Phonely.
Thanks Ali.

Issue resolved very quickly and politely- very pleasant young lady. Thank you

I noticed that my VOIP phone was not receiving calls. Incoming calls were going straight to voicemail. I called Phonely support and immediately received help. The solution was to allow Phonely to access the base unit by installing AnyDesk on a laptop. The fix was achieved within minutes by customer support staff. There was no need to involve the tech team. Excellent customer service from Phonely.

Pointless if you want a phone that is not reliant on the internet. Remember, if your internet goes down you can’t use your phone. It needs to be a none internet dependent landline.

Having recently changed our Broadband provider from one who provided the Broadband plus the Home phone to one that only offered Broadband, we were left with finding a new supplier that could provide the Home Phone service.

Phonely were recommended to us and from the start the friendly helpful hand holding was first class.
They were very patient whilst we chose the new Broadband and kept in touch during the final steps of the process.
The support from Kelly, Sharon and Katie, today was excellent and very professional.
Well done and thanks for all your help and guidance.

This has been a really easy process from start to finish. I needed to retain my landline number after changing broadband from BT to Virgin Media. Everyone involved at Phonely have been really helpful. I had to ring on connection day because I was unsure I had connected everything properly. Katie dealt with my call was very patient and friendly and reassured me that everything was fine and working properly.
I would highly recommend this company.

When we initially phoned the company, Mark was very helpful and organised every thing for us to transfer over to Phonely. Really easy process.
I had to ring today to get help setting up the phone (connecting it to the router etc) and Katie was patient and friendly explaining it all.
Would highly recommend this company.

I bought a basic phonely contract when Plusnet stopped doing local landlines. The joke was I first bought a package from Virgin for new internet and a landline but did not realise you can’t use pro servers and secure networking with anything but Plusnet or BT. Anyhow apart from having to wait two weeks to a new Plusnet account, Phonely was great just plugged the box into the Network and my 5 year old digital phone system with 5 handsets worked immediately. Although the system is only for emergencies and for children (no kid mobile household) it works great for the relatively economic rate.

Tried installing and configuring my voip phone. Had a few challenges. Spoke with Katie. Within minutes all set up and first successful outgoing call. Excellent efficient knowledgeable friendly. Thoroughly satisfied. Thank you so much.

Katie you were amazing at the customer support to help me exchange the adapter and upgrade to the VOIP phone. Thank you for dealing with the request so efficiently and ensuring that everything was working correctly. Much appreciated. Best Regards
Kevin and Louise.

Very short wait to speak to customer help. Quick and clear answers from someone who clearly knew all about the workings of other company's equipment. Now all set up for the changeover.

Katie was able to solve my problem, which turned out to be totally my fault, in a friendly and kind way. She was very patient and was totally committed to helping me, only finishing the online chat when she was happy that there were no further problems. Thank you Katie

My daughter has been harassed by a woman for months.
To get away from it she has blocked her from all her social media accounts, reported it to the police and changed her phone number as the woman is obsessed.
Today my daughter's old number has been listed on your App as 'Harassing.'
Do you actually check your facts before creating your listings?

I just switched phone line across from another provider when the contract came to an end and I had to renew but with broadband only. I still need a landline and the option via the original provider was more costly and not as good as this. And with a faceless corporate and endless phone menu's and unhelpful info and 'support'. Phonelyt turned out to be a massive improvement on this. I hope they manage to retain the 'human touch' as they grow.

Refreshingly simple setup and process, friendly and quick to response requests for information and updates. Real, friendly knowledgeable human beings who were a pleasure to deal with whether by phone or chat!

The only hiccups came from the old provider and Phonely were very quick to sort it out.

Contacted Phonely support via web chat and got through to Laura, she had my issue sorted as we spoke over the phone. Great service, thank you.

The company has been amazing from start to finish. We had problems getting tthe system up and running (due to stupidly pressing the reset button) but hats off to Laura Thornton who expertly and patiently guided us through. We highly recommend this company.

Superbly efficient switch over from Sky and great value for money. Needed to call Phonely to chat something through. Had the pleasure of speaking with Zoe....super efficient, extremely helpful and an absolute delight to speak with. Would recommend Phonely without hesitation