Very good indeed. I did the trade in through the Compare & Recycle site. DPD picked up the phone and I was paid the estimated amount a few days later. Excellent! Only a tiny niggle, I didn't have an... See more
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See what reviewers are saying
I sent my Z Flip 6 on Wednesday and received payment on Friday. No messing about and no fuss. I would definitely recommend using the Special Delivery option. I'm a happy customer 👍🏻
Just sold my s22 ultra with them, although offering very slightly less than the others on the Moneysupermarket comparison site, actually paid their offer price. Another site offered £210, but when the... See more
Company replied
Last month I was called by Roger that my phone contract could be upgraded. He managed to sort out a new contract with an upgraded device, much more data and assisted in changing number to ne... See more
Company replied
Company details
About Phones.co.uk
Written by the company
Phones.co.uk in a nutshell.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
Contact info
United Kingdom
- phones.co.uk
4.8
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Absolutely awful experience.
Absolutely awful experience.
Will never use again and would not recommend to anyone.
Completely failed, with the simple task of an upgrade. I cancelled and now paying for their mistakes with my money and hours of my time, trying fix whatever they have done.
They do not care at all.
Awful company.
4 September 2023
Reply from Phones.co.uk
Hi Philippa,
Thank you for your review.
Please accept our apologies, I am very sorry to hear that you feel this way. Please be reassured that customer service is very important to us and taken very seriously. We, as a company, support our customers in various ways and you can contact us via email, social media or speak directly to our agents on live chat.
I have requested a member of the team to contact you.
Thanks, Ella.
Was really pleased with the service and…
Was really pleased with the service and the phone was here in no time
29 August 2023
Reply from Phones.co.uk
Hi Allison,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Good service
24 August 2023
Reply from Phones.co.uk
Hi Andrea,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Reply from Phones.co.uk
Hi John,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
A highly recommended service and highly…
A highly recommended service and highly experienced customer service
This is my second time to renew my contract with them
10/10
6 September 2023
Reply from Phones.co.uk
Hi Harvey,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Absolutely spot on
Absolutely spot on. I told them what I wanted. And they came up with a cracking deal for me.
Would definitely recommend.
23 August 2023
Reply from Phones.co.uk
Hi Mandy,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
I felt the lady I spoke with was great…
I felt the lady I spoke with was great there was no confusion everything was explained to me & within a 5minutes I was able to get a brand new phone. Very helpful would definitely recommend.
5 September 2023
Reply from Phones.co.uk
Hi Lesley,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
I have still not received my phone
5 September 2023
Reply from Phones.co.uk
Hello Michelle,
Thank you for your review.
I'm sorry to hear that you have not received your order.
We do advise next day delivery for our orders, however, there can be delays due to the security and credit checks, stock availability and events out of our control.
If you contact us via our Live Chat, a member of our Customer Support Team will be able to assist you further and advise on an update regarding your order.
I will arrange for a member of our Customer Support Team to contact you to assist you further.
If you have any questions, you can contact our Live Chat, where a friendly member of our Customer Support Team will be happy to assist you further.
You can access our Live Chat via the help section on our website, between 9:30 am - 6 pm Monday - Saturday.
Thanks, Ella.
Friendly helpful staff
Staff on the phone always helpful and friendly and try so hard to gey you a good deal specially with the cost of living prices
17 August 2023
Reply from Phones.co.uk
Hi Lisa,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella
Very helpful and satisfied with outcome
30 August 2023
Reply from Phones.co.uk
Hi,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella
Good service
30 August 2023
Reply from Phones.co.uk
Hi Victor,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella
Horror show just takes money off you
14 August 2023
Reply from Phones.co.uk
Hi Joel,
Thank you for taking the time to leave us a review.
In order for us to help you, we will need further information so I have requested for a member of our team to contact you to discuss this.
Thanks,
Ella.
Confused about direct debit
What happens to old direct debit....does new contract automatically take over do I have to cancel old phone direct debits...nothing was clearly explained to me
28 August 2023
Reply from Phones.co.uk
Hi David,
Thank you for taking the time to leave us a review.
We do advise customer's contacting us via Live chat or email for any customer queries.
New contracts do not automatically take over unless it is an upgrade.
Old contracts have to be cancelled directly with the network if you do not wish to continue with them, (provided your contract has ended) if you do not do this, the accounts will remain active.
Thanks,
Ella.
Fast acceptance
23 August 2023
Reply from Phones.co.uk
Hi,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella
Reply from Phones.co.uk
Hi Andrew,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella
Reply from Phones.co.uk
Hi Toni
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Would be good to know the contract…
Would be good to know the contract payment days in advance, but other than that smooth process.
22 August 2023
Reply from Phones.co.uk
Hi Daryl
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
I have not receive my order yet and its…
I have not receive my order yet and its been more than two weeks.
2 August 2023
Reply from Phones.co.uk
Hi Scottken,
Thank you for your review and I am so sorry to hear this.
I have requested for a member of our team to email you to discuss this further with you.
Thanks,
Ella
Fantastic customer service 👏
15 August 2023
Reply from Phones.co.uk
Hi,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
My online upgrade was paused then…
My online upgrade was paused then cancelled when I called to find out why, and a new contract was set up instead of an upgrade.
I was told it would not be a problem to migrate your old telephone number- just phone O2!
Still waiting after 2 phone calls and 4 days! An upgrade would have been simpler.
14 August 2023
Reply from Phones.co.uk
Hello Jackie,
Thank you for your review.
I'm sorry to hear that a new contract was set up instead of an upgrade.
It is important to us that customer's place deals and contract that work within your best best interest and I am sorry that this is the experience you have received with us.
If your previous number is an O2 number, O2 won't be able to transfer this number over to your current contract as networks don't accept their own PAC codes. If your previous number is with an alternative network, it will take 1-2 working days to transfer over.
I am going to arrange for a member of our team contact you in regards to this so that we can discuss this further.
If you have any questions, please contact our Live Chat, where a member of our Customer Support Team will be happy to help.
You can contact our Live Chat using the help section on our website, between 9:30 am and 8:30 pm.
Thanks,
Ella.
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