Very good indeed. I did the trade in through the Compare & Recycle site. DPD picked up the phone and I was paid the estimated amount a few days later. Excellent! Only a tiny niggle, I didn't have an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I sent my Z Flip 6 on Wednesday and received payment on Friday. No messing about and no fuss. I would definitely recommend using the Special Delivery option. I'm a happy customer 👍🏻
Just sold my s22 ultra with them, although offering very slightly less than the others on the Moneysupermarket comparison site, actually paid their offer price. Another site offered £210, but when the... See more
Company replied
Last month I was called by Roger that my phone contract could be upgraded. He managed to sort out a new contract with an upgraded device, much more data and assisted in changing number to ne... See more
Company replied
Company details
About Phones.co.uk
Written by the company
Phones.co.uk in a nutshell.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
Contact info
United Kingdom
- phones.co.uk
4.8
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Phones.co.uk
Hi John
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Reply from Phones.co.uk
Hi Pete,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
First class and the chap i spoke to was…
First class and the chap i spoke to was v helpful,affable and patient as i’m only average with technology at the Moment,
Delivery was smooth and i wasn’t waiting for a long duration in a Queue etc
They Amazed me and no nonsense emails straight to in inbox so took the stress out of the stressful👍
14 August 2023
Unprompted review
Reply from Phones.co.uk
Hi Edwin,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks,
Ella.
Roger was very professional and…
Roger was very professional and explained everything clearly.
9 August 2023
Reply from Phones.co.uk
Hi,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
I'm happy but I hope so my cash back…
I'm happy but I hope so my cash back coming soon as possible.
Kind Regards
25 July 2023
Reply from Phones.co.uk
Hi Terry,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
I had a few issues that I found…
I had a few issues that I found difficult and had to go to my local 3 shop to sort out for me. Lady there was unable to sort problem out. I sort it out myself with the help of Facebook page
2 August 2023
Reply from Phones.co.uk
Hi Janet,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks,
Lottie.
Reply from Phones.co.uk
Hi Terry,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
After changing to Vodafone from O2 due…
Lottie your reply is factually incorrect. You have not made any call backs despite requesting one on two separate occasions. Happy to receive from you for you to give us any updates
18 July 2023
Reply from Phones.co.uk
Hello Leighton,
Thank you for your review.
When a cancellation is set up we do advise that you do not contact the network while the cancellation is ongoing, if you do this it can result in an early termination fee, if the process we have in place is followed then no charge for a cancellation is incurred.
I have contacted you requesting further information so we can discuss this further with you.
Thanks, Lottie.
Very helpful young man that was very…
Very helpful young man that was very helpful with my order, very good advise was given 👍
3 August 2023
Reply from Phones.co.uk
Hi Barbara,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie.
Very professional and listened to my requirements
I unfortunately can not remember the name of the gentleman I spoke to. He called to remind me about an upgrade and we spoke about what I needed and the cost. He listened and came up with exactly what I had asked for. Very quick and easy to upgrade and took the hassle out of doing it myself.
19 July 2023
Reply from Phones.co.uk
Hi there!
Thanks for taking the time to leave us such a lovely review!
We are pleased to hear you had such a great experience with us.
Thanks
Ella
Helpful and friendly service
Roger was great and helped a lot with both professional and personal experience with a variety of phones. Also was happy to call back at convenient times and assisted through the online forms etc. Great service throughout
17 July 2023
Reply from Phones.co.uk
Hi there!
Thanks for taking the time to leave us such a lovely review!
We are pleased to hear you had such a great experience with us.
Thanks
Ella
must understand the needs of customers
sales guy corey wright he makes things easier or me
30 July 2023
Reply from Phones.co.uk
Hi Shinder,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie.
Quick, friendly and explained everything well
A quick phonecall and my new upgrade was on its way!
The lady explained options after I asked to reduce my bill amd what I use my phone for etc. Very helpful and explained well.
27 July 2023
Reply from Phones.co.uk
Hi,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lily.
Was requiring an upgrade to my mobile…
Was requiring an upgrade to my mobile and was treated very well-Robert Dorward was extremely professional throughout and exhibited a lot of patience as I was not the easiest of customers !
26 July 2023
Reply from Phones.co.uk
Hi Eleanor,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie.
Good deal on phone and custimer service…
Good deal on phone and custimer service was brilliant.
25 July 2023
Reply from Phones.co.uk
Hi there,
Thank you so much for leaving us such a lovely review.
We are so glad you are happy with the service you received.
If you do ever have any quires regarding your order, please contact us directly via email or Live Chat.
Thanks
Ella
The operator that assisted me was very…
The operator that assisted me was very knowledgeable and helpful. He was so patient and I would certainly recommend to others . Thanks
24 July 2023
Reply from Phones.co.uk
Hi there,
Thank you so much for leaving us such a lovely review.
We are so glad you are happy with the service you received.
If you do ever have any quires regarding your order, please contact us directly via email or Live Chat.
Thanks
Ella
Great deal and fast delivery
Was given all the information I needed and was able to upgrade my phone at a very reasonable price. Phone was also delivered well within the promised time.
10 July 2023
Reply from Phones.co.uk
Hi Michael,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie
Phones.Co.uk how do you phone them!!!!
I received the reconditioned iPhone 11 and the caps lock does not work. While phones.Co.Uk called me, I am unable to call them to rectify this matter only contact is on line. I will not use them again
19 July 2023
Reply from Phones.co.uk
Hi,
Thank you for taking the time to leave us a review.
I sincerely apologise that you are not happy with your handset. I have requested for a member of our team to email you to discuss this further.
Thanks,
Ella
Reply from Phones.co.uk
Hi,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie
i had 2 new phones and the man who delt…
i had 2 new phones and the man who delt with me did not cancel the other 2 and when i rang to sort this out noone was intrested i will not be telling anyone else about your company as i have in the past and 4 people have had phones from you i have now got to pay for the 2 phones that should have been canceled and the 2 updates that i have through something that is not my fault these phones were updates
6 July 2023
Reply from Phones.co.uk
Hello Anthony,
Thank you for your review.
I'm sorry to hear that your contract hasn't been cancelled.
If you have received your handset, there is a 14 days cooling off period in which a cancellation can be requested.
If you contact our Live Chat and request a cancellation, a member of our Customer Support Team will be able to help set up a cancellation for you.
I'm sorry to hear about the customer service you have received, as a business customer service is very important to us and I'm sorry to hear that you have received this experience with us.
I have requested for a member of our team to contact you in regards to this so that we can assist you further.
If you have any questions, please contact our Live Chat, that can be accessed via the help section on our website between 9:30am-8:30pm.
Thanks,
Ella.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.