Very good indeed. I did the trade in through the Compare & Recycle site. DPD picked up the phone and I was paid the estimated amount a few days later. Excellent! Only a tiny niggle, I didn't have an... See more
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See what reviewers are saying
I sent my Z Flip 6 on Wednesday and received payment on Friday. No messing about and no fuss. I would definitely recommend using the Special Delivery option. I'm a happy customer 👍🏻
Just sold my s22 ultra with them, although offering very slightly less than the others on the Moneysupermarket comparison site, actually paid their offer price. Another site offered £210, but when the... See more
Company replied
Last month I was called by Roger that my phone contract could be upgraded. He managed to sort out a new contract with an upgraded device, much more data and assisted in changing number to ne... See more
Company replied
Company details
About Phones.co.uk
Written by the company
Phones.co.uk in a nutshell.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
Contact info
United Kingdom
- phones.co.uk
4.8
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Great service no fuss
1 July 2023
Reply from Phones.co.uk
Hi Donna
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie
The advisor was really knowledgeable
The advisor was really knowledgeable, understanding and helpful
5 July 2023
Reply from Phones.co.uk
Hi Eileen
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie
Great!!!
Have always had a great experience with buymobiles will continue to use them. Always offer great contracts and prices
17 July 2023
Reply from Phones.co.uk
Hi there!
Thanks for taking the time to leave us such a lovely review!
We are pleased to hear you had such a great experience with us.
Thanks
Ella
The bloke handled everything great and…
The bloke handled everything great and was brilliant at explaining everything to me. Very helpful and understanding.
5 July 2023
Reply from Phones.co.uk
Hi there,
Thank you so much for leaving us such a lovely review.
We are so glad you are happy with the service you received.
If you do ever have any quires regarding your order, please contact us directly via email or Live Chat.
Thanks
Ella
Reply from Phones.co.uk
Hi Matthew,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie.
Customer service was great
Customer service was great
Advisor was able to answer every question in great detail
13 July 2023
Reply from Phones.co.uk
Hi Michael,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Very amazing phone could have order…
Very amazing phone could have order from a better company
10 July 2023
Reply from Phones.co.uk
Hi Joshua
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie.
From good to bad
My initial experience was great, until I received an email asking for the handset to be returned as it wasn't connected to a network - or pay for the handset- rediculous. It is connected and I'd received the paperwork. The phone calls, the emails have made the whole experience frustrating. I am connected to a network, I am paying a monthly contract payment so guess what I'm NOT returning the hand set - I've said you sort it out
25 June 2023
Reply from Phones.co.uk
Hi there,
Thank you for your review.
We strive to offer our customers the best possible experience and are disappointed to hear you felt we were anything but excellent. If there is anything you think we could change, to make future experiences better, please let us know.
Alternatively, if you would like to contact our Customer Support Agents on Live Chat, they will be able to discuss this with you. Where you are guaranteed a much quicker and accurate response.
Thanks,
Ella
Very helpful guy called Rodger
Very helpful guy called Rodger, who was very happy to help, guiding me through changing server, and reassuring me of my new contract.
9 July 2023
Reply from Phones.co.uk
Hi!
Thanks so much for leaving us such a lovely review, we really appreciate it!
Thanks,
Ella
No phone…
Still haven't received my phone a week later it's not necessarily Phones .co.uk fault but it's the couriers at fault.Still not a good experience.
3 July 2023
Reply from Phones.co.uk
Hi,
Thank your for your review.
We are sorry to hear you are having issues with the courier.
Please join us on live chat where an agent can look into this for you.
Thanks,
Ella.
Reply from Phones.co.uk
Hi Em,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
I had a very good experience talking…
I had a very good experience talking with customer service who helped me with my new phone. Very helpful and friendly customer service! Thank you 😊
28 June 2023
Reply from Phones.co.uk
Hi,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella
Reply from Phones.co.uk
Hi Glenn
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie
Phones.co.uk stands out as a leading…
Phones.co.uk stands out as a leading destination for customers seeking an outstanding mobile phone shopping experience. With its extensive product range, expert guidance, competitive pricing, secure online platform, efficient delivery, and reliable after-sales support, Phones.co.uk prioritizes customer satisfaction above all else. Whether you're a tech enthusiast or a casual user, Phones.co.uk is dedicated to empowering your mobile experience, ensuring you find the perfect smartphone that meets your needs and enhances your digital lifestyle.
13 June 2023
Reply from Phones.co.uk
Hi Trxe
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie
I would recommend them
The guy I spoke to was very friendly and helpful. He also had a lot of patience with me, helping me to understand how my phone would switch to a new network. I would recommend them.
25 June 2023
Reply from Phones.co.uk
Hi
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie.
Had a great conversation about a new…
Had a great conversation about a new phone and it was nice and easy great experience no hassle at all
25 June 2023
Reply from Phones.co.uk
Hi
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie.
Reply from Phones.co.uk
Hi
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie.
If you're in the market for a new cell…
If you're in the market for a new cell phone, look no further than this store! They offer brand new units at discounted prices, and their commitment to secured delivery ensures your phone arrives in perfect condition. It's the ideal place to shop for a high-quality device at a great price.
16 June 2023
Unprompted review
Reply from Phones.co.uk
Hi Mollie
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie.
Still waiting for number to transfer…
Still waiting for number to transfer over as was told only take 1 day been almost w week now still hasn't happened
21 June 2023
Reply from Phones.co.uk
Hello Paul,
Thank you for your review.
I'm sorry to hear that your number hasn't yet transferred over.
When a PAC code is applied to an order, we will activate this PAC code when the order is shipped.
It can take 1-2 working days for numbers to transfer over.
If the number hasn't transferred over after 2 working days, you may need to restart the handset as this can update the number.
If you have tried this and the number still hasn't transferred over, you will need to contact your network to provide the PAC code. When the network have the PAC code, they will be able to transfer the number over for you.
If you have any questions, please contact our Live Chat, where a member of our Customer Support Team will be happy to help.
Our Live Chat is available 7 days a week from 9:30am-8:30pm and you can access our Live Chat via the help section on our website.
Thanks, Ella.
Reply from Phones.co.uk
Hi Blair,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
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