Good service, dpd delivery option highly benefited for 1-2 day delivery. Ordered an iPhone 14 Pro, screen was authentic and the phone is clean and amazingly functional. My only gripe was the slight sc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered two phones, separately, and they are both exactly as advertised. We were slightly disappointed with the delivery of the second phone as the DPD delivery man just left if on the doorstep w... See more
Company replied
Would recommended buying from phones direct. I have bought 2 phones from them now and never had a problem. All their phones are exactly as advertised when bought and delivered. Fast postage and de... See more
Company replied
had ordered several other refurb phones in premium condition from other sellers and had to return them all as nothing like as described. Then came across PhonesDirect, price was good and I thought gi... See more
Company replied
Company details
- #48 of 74 best companies in Mobile Phone Shop
- #32 of 49 best companies in Mobile Phone Accessory Shop
- #147 of 193 best companies in Online marketplace
About phonesdirect.com
Written by the company
PhonesDirect.com is the eco-friendly alternative to buying a new phone, we are conscious about our carbon footprint and hope that with shopping with us that you are too. We are one of the UK’s Leading Second-Life Technology companies. Our devices are PhoneCheck Certified and fully Refurbished to the highest possible standards ready to be used straight out of the box. Why not help save the planet with PhonesDirect.com …One phone at a time.
As Good as New
Our Refurbished devices are cleaned and checked to the highest possible standards so that you won’t even notice the difference between Buying from us or buying brand-new, they are tested for authenticity, are securely data wiped, and unlocked so they are ready to be used straight out of the box with any network.
FREE DPD Delivery
We offer a FREE delivery on all UK mainland orders over £100 using DPD for their speed and unmatched reliability
Ultra-Secure Payment options
We’ve partnered with the most trusted secure payment providers including PayPal, Apple Pay, American Express and Visa. You can be confident that your buying experience will be safe & Smooth with PhonesDirect.com.
Thousands of Happy Customers
We've refurbished more than a million devices leaving thousands of customers happy in the process. Have a look at our Trustpilot reviews and see what our customers really have to say about us.
Contact info
United Kingdom
- 0333 344 2460
- help@phonesdirect.com
- phonesdirect.com
4.2
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very impressed with my purchase
Very impressed with my purchase. The phone was even better than described, and I was kept informed throughout the entire process, from placing my order to delivery. Excellent service and a great buying experience.
31 July 2026
Reply from phonesdirect.com
Hello Olga,
Thank you for your fantastic feedback! We're delighted to hear that your phone exceeded your expectations and that you were kept informed throughout the entire process. We appreciate you taking the time to share your experience and hope you continue to enjoy your device.
Kind regards,
PhonesDirect.com
Ordered a phone on the 3rd of August…
Ordered a phone on the 3rd of August with delivery estimated on the 4th, 5th at the very latest. It is now the 5th and I’ve tracked it to realise my order hasn’t even been confirmed!😭
My fault I should’ve checked on the 4th, just gutted as needed a new phone this week and would’ve went elsewhere if I knew delivery would’ve been longer.
I’m unsure on how they can take money in full without confirming order also
4 August 2026
Unprompted review
2nd hand phone in excellent condition
29 July 2026
Reply from phonesdirect.com
Hello Sarah,
Thank you for your great feedback! We're delighted to hear that your second-hand phone arrived in excellent condition. We appreciate you taking the time to share your experience and hope you continue to enjoy your device.
Kind regards,
PhonesDirect.com
I ordered the phone model I required…
I ordered the phone model I required and it was delivered in 3 days. I couldn't have wanted a better service
31 July 2026
Reply from phonesdirect.com
Hello,
Thank you for your fantastic feedback! We're delighted to hear that you received the phone you wanted within three days and that you were happy with the service. We appreciate you taking the time to share your experience and hope you continue to enjoy your device.
Kind regards,
PhonesDirect.com
Reply from phonesdirect.com
Hello Julie,
Thank you for your great feedback! We're delighted to hear you were happy with the phone, our prices, and the quick delivery. We appreciate you taking the time to share your experience and hope you continue to enjoy your device.
Kind regards,
PhonesDirect.com
i can't recommend phones direct enough
i can't recommend phones direct enough. ashish has consistently gone above and beyond with free collections and deliveries, good quality devices, and excellent customer service. whenever i’ve had an issue or needed help, he's been quick to respond and resolve it.
even though my warranty had expired a few months ago, ashish still replaced my device free of charge, which i really wasn't expecting. i also ended up with an unexpected upgrade, which I‘i’m still genuinely thrilled with.
it’s rare to come across customer service like this these days. thank you again, ashish, i really appreciate all your help!
31 July 2026
Unprompted review
Reply from phonesdirect.com
Hello Ria,
Thank you for your amazing feedback! We're delighted to hear that Ashish was able to provide the support you needed and that you were happy with the service and your replacement device. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We hope you continue to enjoy your upgraded device!
Kind regards,
PhonesDirect.com
I ordered the iPhone 13 and got it in…
I ordered the iPhone 13 and got it in the post a few days later. I am happy with the phone and although I have only had it for about 10 days I have had no problems at all.
27 July 2026
Reply from phonesdirect.com
Hello Ray,
Thank you for your great feedback! We're delighted to hear that your iPhone 13 arrived quickly and that you're happy with your purchase. We appreciate you taking the time to share your experience and hope you continue to enjoy your device.
Kind regards,
PhonesDirect.com
Great phone's at great prices
Recently bought a refurbished iPhone 15+ and it is in absolutely great condition,second phone I have purchased from phones direct and I wouldn't hesitate to buy my next phone from them,great selection,easy to find what I wanted, great prices and fast delivery 👍
29 July 2026
Reply from phonesdirect.com
Hello Paul,
Thank you for your fantastic feedback! We're delighted to hear that you're happy with your refurbished iPhone 15+ and that you've chosen to purchase from us again. We appreciate your continued support and hope you enjoy your new device.
Kind regards,
PhonesDirect.com
Really quick delivery
Really quick delivery, great price and the phone has been perfect. 6 months later and the phone is still perfect with no issues!
9 February 2026
Reply from phonesdirect.com
Hello Leah,
Thank you for your fantastic feedback! We're delighted to hear that you're happy with your phone and that it has continued to perform perfectly even after 6 months. We appreciate you taking the time to share your experience and hope you continue to enjoy your device.
Kind regards,
PhonesDirect.com
The phone arrived on time and in very…
The phone arrived on time and in very good condition as requested. This company lives up to what it states it does. I thoroughly recommend them
29 July 2026
Reply from phonesdirect.com
Hello Jas,
We’re pleased to hear about your positive experience with your recent purchase! We're delighted that your phone arrived on time and in the condition you expected. We really appreciate your recommendation and thank you for taking the time to share your feedback.
Kind regards,
PhonesDirect.com
Bought a ''very good'' condition Iphone…
Bought a ''very good'' condition Iphone 16 PM , and recieved an ''excellent'' or ''premium'' one :D :D :D , thanks btw !
29 July 2026
Reply from phonesdirect.com
Hello Aleksandar,
Thank you for your amazing feedback! We're delighted to hear that your iPhone 16 Pro Max exceeded your expectations and that you received a device in even better condition than expected. We appreciate you sharing your experience and hope you continue to enjoy your device.
Kind regards,
PhonesDirect.com
The phone was as described and arrived…
The phone was as described and arrived promptly. After extensive search was the best value company and would use again
28 July 2026
Reply from phonesdirect.com
Hello Julia,
Thank you for your wonderful feedback! We're delighted to hear that your phone arrived promptly and matched the description. We really appreciate you choosing us after your search and are pleased to know you found great value with PhonesDirect.com. We hope you enjoy your device.
Kind regards,
PhonesDirect.com
Excellent service- arrived quickly and…
Excellent service- arrived quickly and the phone - refurbished- in absolutely first class condition. Thrilled with the price and with the phone. Happy customer x
27 July 2026
Reply from phonesdirect.com
Hello,
Thank you for your fantastic feedback! We're delighted to hear that your refurbished phone arrived quickly and was in first-class condition. It's great to know you're happy with both the device and the value you received. We appreciate you taking the time to share your experience and hope you continue to enjoy your phone.
Kind regards,
PhonesDirect.com
Excellent delivery service and…
Excellent delivery service and excellent quality product
27 July 2026
Reply from phonesdirect.com
Hello Carl,
Thank you for your fantastic feedback! We're delighted to hear that you were happy with the delivery service and the quality of your device. We appreciate you taking the time to share your experience and hope you continue to enjoy your phone.
Kind regards,
PhonesDirect.com
Great price for a great phone
Great price for a very good phone in excellent condition although described as"good".
Fast delivery.
24 July 2026
Reply from phonesdirect.com
Hello Peter,
Thank you for your fantastic feedback! We're delighted to hear that you were happy with the quality of your phone and found it in even better condition than expected. It's great to know you were pleased with the price and fast delivery. We appreciate you taking the time to share your experience and hope you enjoy your device.
Kind regards,
PhonesDirect.com
Reply from phonesdirect.com
Hello Darren,
Thank you for your continued support! We're delighted to hear that you've had great experiences with us and have chosen to use PhonesDirect multiple times. We truly appreciate your loyalty and look forward to helping you again in the future.
Kind regards,
PhonesDirect.com
Phone had unofficial firmware
Phone had unofficial firmware, which meant that there were no software updates from the moment it was received. The person buying was not tech savvy, so only realised after their warranty period. This was reported to Phones Direct as a fault on purchase. Instead of helping to resolve the situation the company denied responsibility as it had been purchased via their ebay channel and so they claimed was nothing to do with them.
15 April 2026
Unprompted review
next day and amazing quality
24 July 2026
Reply from phonesdirect.com
Hello Nikolaus,
Thank you for your fantastic feedback! We're delighted to hear that your device arrived the next day and that you were impressed with its quality. We really appreciate you taking the time to share your experience and hope you continue to enjoy your device.
Kind regards,
PhonesDirect.com
Delivered really quickly and the phone…
Delivered really quickly and the phone is just what my daughter was waiting for.
24 July 2026
Reply from phonesdirect.com
Hello Steve,
Thank you for your wonderful feedback! We're delighted to hear that your phone was delivered quickly and that it's exactly what your daughter was hoping for. We really appreciate you taking the time to share your experience and hope she enjoys her new device.
Kind regards,
PhonesDirect.com
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