AVOID, AVOID, AVOID THIS DUBAI COMPANY AT ALL COSTS if your lucky you will receive faulty not fit for purpose IPhones, no signal (due to internal Antenna broken) screen freezes randomly and best of it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a pixel10 refurbished, so far its been great, like new and in better than expected condition.
Ordered an Apple Watch 2SE cellular for my daughter for Xmas for £160, when it turned up I was suspicious as the phone had a ticket inside for £100. Booted it up and realised it was the cheaper GPS mo... See more
Ordered a Samsung Galaxy S24 from Phonesrefurb and honestly wasn’t sure what to expect, but it turned out to be a really good experience. The phone came quicker than I thought and looked way better th... See more
Company replied
Company details
Written by the company
Welcome to Phonesrefurb.com, the ultimate destination for refurbished electronic gadgets such as mobile phones, laptops, smartwatches, and tablets. Our UK-based company, PHONESREFURB LTD, was established in 2022 with a commitment to offering top-quality products at affordable prices. We sell refurbished and used mobile phones, laptops, headphones, and other gadgets. All our products undergo thorough testing to ensure proper functionality and zero damage. When you shop at Phonesrefurb.com, you can rest assured that you’re buying a reliable item.
Contact info
71-75 Shelton St, WC2H 9JQ, London, United Kingdom
- 2071939039
- info@phonesrefurb.com
- phonesrefurb.com
Breach of guidelines
The product was in top shape
The product was in top shape. I needed to adjust the delivery date so that I could be there to sign for the package, and this was dealt with precisely and professionally by the support staff at Phonesrefurb.
4 June 2025
Reply from Phonesrefurb
Thank you so much for your kind words! We’re thrilled to hear that you were happy with the condition of your product and that our support team was able to assist you with the delivery adjustment smoothly.
At Phonesrefurb, we’re committed to providing both quality devices and top-notch customer service. If you ever need anything else, we’re always here to help!
Lack of after sales care
I purchased a OnePlus fold on the 3/4/25 it arrived quickly and communication was fantastic.
with in 2 weeks the back fell of the phone and the folding screen stopped working another 2 weeks and the front screen came loose and stopped working. I was told it was not covered by their warranty. worst $1,800 (AUD) I've ever spent. Will not be using again.
29 May 2025
Unprompted review
Reply from Phonesrefurb
Thank you for your feedback, and I’m truly sorry to hear about your experience with the OnePlus Fold.
We’re glad the order arrived quickly and that our communication met your expectations. However, we understand how disappointing it must be to face these issues so soon after your purchase.
Regarding the warranty, our team follows strict guidelines based on the manufacturer’s terms, and unfortunately, some types of physical or screen damage may fall outside the standard coverage. That said, we never want our customers to feel unheard or unsupported.
Your satisfaction matters to us, and while this situation hasn’t met your expectations (or ours), we hope your next purchase will be great and better.
Scam do not trust this website
I bought a refurbished phone the 31st of march. After many emails saying that it was on the way 1 month later still nothing therefore I asked for refund and same they keep saying that it was on the way to my account. As they did not cut communication I was fine but it's been an extra month now, I raised a complaint with my bank and now no more news...
19 May 2025
Unprompted review
Reply from Phonesrefurb
We appreciate your feedback and use it to enhance our services. Our engagement with you appears positive; we are unsure why this review reflects a different experience.
Please note that this is not our official communication channel, and we respond to inquiries Monday through Friday during standard business hours.
No refund on canceled order
Order phone online with an agreed delivery date. Original delivery date was 10 days later. Multiple promises of new delivery dates was missed, I finally cancelled order. After filling out form to be refunded, no refund has been given after 5 weeks. If refund is given, I will update this review.
22 March 2025
Unprompted review
It has been a gruelling 2 months of waiting
I ordered next day delivery for a 15 pro max on March 18, had no tracking or shipping update for a whole month and have been waiting for my refund since the April 19th (still haven’t seen it) throughout this the customer service has been no help, take several days to respond and practically just tell me to wait more
17 May 2025
Unprompted review
Reply from Phonesrefurb
I’m truly sorry for the experience you’ve had, this is far from the level of service we aim to provide. I completely understand how frustrating it must be to face delays not just with your order, but also with the refund and the lack of timely support.
Please know that your concerns are valid, and I want to personally ensure this is escalated and resolved as quickly as possible. I’ve flagged this with our team for urgent follow-up and will make it a priority to get you a clear update on your refund status.
Thank you for your patience, and again, I sincerely apologize for all the inconvenience caused. We’re going to do everything we can to make this right.
Warm regards,
Phonesrefurb Team
Excellent!!
Original product as described and value for Price so can buy without hesitate from them. Highly recommend!!
27 April 2025
Unprompted review
Reply from Phonesrefurb
Thank you for your positive feedback and recommendation! We're glad you found the product to be as described and a great value for the price. Your trust means everything to us, and we're happy to know you had a smooth experience. Looking forward to serving you again soon!
My phone arrived in good time
My phone arrived in good time, as promised. Although I haven't tried it yet (as it is a present) it looks brand new...so very happy.
7 May 2025
Unprompted review
Reply from Phonesrefurb
Thank you for shopping with us and following our policy and guidelines, we look forward to seeing you soon.
Regards
Phonesrefurb Team
liers scammers dont buy from this thiefs
liers scammers dont buy from this fake site 1 month after cancelled order still not refund money Warning be careful from this such a scammers dont purchase from them !!!! They own me 680 paunds and probably never gonna refund thats way we gonna rise claim at court and tribunal for double pay ,Action fraud from this liers and scammers people stay away from this scammers 100 % scam !!!! Sweet comment text under review how everything sorted.. nothing sorted no money no phone such a liers!!!!!!!! only at email contact them phone also fake ... everything its fake with them !!! P.S ANGRY CUSTOMER:@
8 May 2025
Unprompted review
Waiting is a pain but worth the wait
Delivery is a pain, aside this everything is excellent from customer support to the product itself. iphone16 Plus buyer here.
1 May 2025
Unprompted review
Reply from Phonesrefurb
Thank you so much for your feedback and kind words about our customer support and product quality, we truly appreciate it! We understand that delivery speed is important, and we’re actively working on improving our delivery timeframes to serve you better. Your input helps us grow, and we’re glad to have you as a valued iPhone 16 Plus customer.
Phone is FINALLY here and in good…
Phone is finally here and in good condition but delivery is a very delayed
1 May 2025
Unprompted review
Reply from Phonesrefurb
Thank you for your feedback! We're glad to hear the phone arrived in good condition. We sincerely apologize for the delay in delivery this isn't the experience we aim for.
Please know that we're continuously working on improving our shipping times to serve you better. We appreciate your patience and support!
The i phone 16 plus was exactly how…
The i phone 16 plus was exactly how they said it would be no problems at all delivery took about 2 weeks but it was bank holiday I was sent all the tracking details I was a bit wary as after I ordered it as there was alot of bad reviews but everything went well exactly happy with my order 😊
28 April 2025
Reply from Phonesrefurb
You're an amazing customer, we look forward to seeing you soon.
OnePlus 11 5G
Pristine phone - it appears factory fresh bar the box, superb. All accessories are present. DHL were excellent, Wales from Dubai in only 2 days with updates every few hours.
However, I didn't grasp I would be directly importing it. It's India-market (worrying me about region locks) and whilst mine avoided them it sounds like there's a chance of customs charges. The warp charger isn't UK-plugged, and the dispatch time isn't UK-typical.
Checkout bugs (amount mismatches) and the 8 days 'tracking' before dispatch are so disconcerting, as are all the fake 5-star reviews on Facebook, that it's a pretty nerve-wracking wait.
Genuine five stars for the product, it's great. But minus two for the massive lack of transparency. Importing carries risks and delays but PhonesRefurb make out they're UK-based, which wouldn't. I'd love to see them be more upfront about their business model, because so far it feels like I was to some extent just lucky.
14 April 2025
Unprompted review
Reply from Phonesrefurb
We appreciate your review.
Our products are superior to the competition.
To meet customer demand, we ship from various locations and prioritize timely order fulfillment.
We clearly communicate shipping origins before and after purchase, ensuring UK buyers incur no import fees.
As a UK-based company, PhonesRefurb maintains a global presence with established regulatory compliance in the UK, EMEA, and HK.
We are committed to continuous improvement in delivery and customer service.
We look forward to your future business.
Regards,
The PhonesRefurb Team
PURSUING LEGAL ACTION: Payment Taken, No Product Delivered
WARNING: Phonesrefurb LTD took my payment in July 2024 and never delivered the iPhone I ordered. Nine months of follow-ups resulted in empty promises, then complete silence.
My formal Letter Before Action was ignored. I am now in the process of filing complaints with UK Trading Standards, Action Fraud, and proceeding with Small Claims Court.
I'm sharing this to protect others.
24 July 2024
Unprompted review
Great company I would use them again
Ordered a pink pixel 9 it just arrived today from ordering till delivery 11 days including the weekend. I looked up reviews while waiting and seen lots of bad ones and got worried. But I didn't need to worry they do state delivery time and email updates phone is in amazing condition so overall I highly recommend them. It was shipped from another country but it does state that the company is worldwide, I paid nothing for delivery. I would definitely recommend them and use them again. I'm extremely happy with my purchase and a great price too.
10 April 2025
Unprompted review
Reply from Phonesrefurb
Thank you for taking the time to share your experience with us. We are delighted to hear that your pink Pixel 9 arrived in great condition and that you are satisfied with your purchase. We acknowledge that reviews can sometimes cause concern, and we are pleased that we could surpass your expectations and deliver on our commitments.
We really appreciate your recommendation and look forward to serving you again in the future. We hope you enjoy your new phone! 💗📱
Not received, subpar customer services, avoid
Ordered a Mac on flat rate (speedy) delivery. Still not received and when contacted customer support (X2) have had limited response as to where the Mac is and if it has even been dispatched at this time - just told they will be in contact in a couple of days - which then they don't. No genuine answers actually being provided. Will not be using again in future and hope they finally resolved this issue.
30 March 2025
Unprompted review
Reply from Phonesrefurb
We appreciate your feedback; however, our communication logs indicate effective engagement. While we are unavailable on weekends, our weekday response times are consistently prompt, reflecting our commitment to superior customer support.
Your order is scheduled for delivery next week, and we eagerly await your confirmation upon receipt.
Please note that this is an informal communication channel; official support is available Monday through Friday only.
Update: We see your item was delivered successfully 😀.
Thank you.
Buyer beware
Despite its website, this company DOESN'T comply with UK law. It offers no refunds and has used spurious legal nonsense- presumably AI generated - as it makes no sense, to deny your rights. Have referred to Trading Standards
11 February 2025
Unprompted review
Reply from Phonesrefurb
Thank you for your review, we 100% comply and provide really answers to you, it appears you did not follow our policy looking at the details and response you received. We are 100% live, direct and in compliance with all laws as a global company.
You know where to reach us at anytime.
The S23 Ultra is flawless
The S23 Ultra is flawless, flawless, immaculate, and flawless. I'm really happy with my purchase thus far.
1 March 2025
Unprompted review
Reply from Phonesrefurb
Thank you for your comments, we will improve and we are constantly improving
Paid for a s23 ultra
Paid for a s23 ultra. No item recieved. its now day 21 since the money left my account. No response for delivery timeframe - SCAM ARTISTS.
Please AVOID this company at all costs!!
4 February 2025
Unprompted review
Reply from Phonesrefurb
Thank you for your comments we you are being attended to.
We will follow up with you with more updates.
Paid for an iPhone 15 Pro Max DID NOT…
Paid for an iPhone 15 Pro Max DID NOT RECEIVE IT!
ABSOLUTE SCAMMERS!
Despite countless emails am getting no response.
DO NOT TRUST THEM!
Check your records - order number 38627. I have an email from your customer service team member telling me that if the courier issues are not resolved, I would get a full refund - five months later, no phone no refund. Swindlers!
25 February 2025
Unprompted review
Reply from Phonesrefurb
Thank you for your review, we see your query was resolved and we apologize for the delay ☺️
Not sure why we get spammed by you.
You know where to reach us, and we will be glad to assist.
ORDER NOT RECEIVED
I bought a phone on 25.01.2025 days ago still not dispatched, you promised me it's will be dispatched last weekends,then you send me the message and said it will be dispatched in 1-3 workings days ,it's 06.02.2025 end of the week again i still haven't received any update, 15.02.25 ORDER STILL NOT RECIEVED ,AVOID THIS SCAMMERS
25 December 2024
Unprompted review
Reply from Phonesrefurb
Thank you for reaching out to us. We sincerely apologize for any inconvenience.
If your order was placed 9 days ago, please note that processing takes 1 - 3 business days (excluding weekends). We can see that we are actively engaging with you regarding this matter. Kindly remain patient your order will reach you soon. We also see you were notified by our team your order will be delivered this week.
We see you were notified and you were provided updates on how to view more status. Look through your email.
Please feel free to update us if you need any further assistance on our official channel, no further response will be made here.
We see we are in contact with you regarding your queries and we are working with you to resolve such issues.
We are available during business days and normal working hours.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.