Phonesurgeryonline Reviews 

122
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and friendly during phone repairs, making the entire process smooth and comforting. People note that the store locations are very convenient, and visits are handled quickly with great professionalism and clear explanations. Some reviewers were not happy with certain transactions, mentioning unexpected problems regarding device setups or disputed repair charges that left them frustrated. A few consumers also reported serious concerns about receiving faulty items or experiencing poor communication regarding online purchases and customer service. These experiences show that while most interactions are positive, occasional complications can occur with specific services.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely helpful,... See more

Service

Customers had positive experiences with service, often highlighting prompt repairs and helpful staff members.... See more

Product

Reviewers highlight ambiguous experiences with products, as some consumers report satisfaction with... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting a stress-free and... See more

Location

Clients share satisfaction regarding the store location and local experience. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took my phone in for repair and Matt from Thatcham branch was brilliant from start to finish. He was really easy to deal with, explained everything clearly, and there was absolutely no pressure to... See more

Rated 5 out of 5 stars

My iphone had died so I wenton 17 Jan 2027 to Phone Surgery in Thame where I had been before and received excellent service. I was greeted by Nathan, only in his second week here, with a smile and gre... See more

Rated 5 out of 5 stars

Took my Google Pixel to Beaconsfield Branch for a battery change. Hamza was absolutely excellent and did the job very carefully and well. It was a bit more complicated than anticipated but the quoted... See more

Rated 5 out of 5 stars

I visited Beaconsfield Phone Surgery and met with Mr Ali to obtain a card for Lebara. He was most helpful in advising me what needs to be done by me. His gentle and soft approach helped me in setting... See more


Company details

  1. Phone repair service

Information provided by various external sources

Our Professional mobile iPhone repair service experts are serving your iPhone, tablets, and laptop repair needs and are located in Uxbridge, London, UK. We have made 15 mint iPhone repair services for screen repair, water damage, battery replacement and charging problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

122 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(122)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Thatcham store is fabulous!

I popped into the Thatcham store today as the screen on my iPad had cracked. I received amazing service. A very reasonable cost as well. The repair was done so quickly I was shocked. Will be using the store again if needed. Thank you so much Emma

29 June 2026
Unprompted review
Rated 5 out of 5 stars

I was so pleased to make the decision…

I was so pleased to make the decision to go local for my iPhone upgrade and I couldn’t be more pleased, Matt has given me such clear advice and confidence about my purchase as well as helping me make the transition from one phone to another shiny new iPhone

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Was in Thatcham

Was in Thatcham, very cheerful man behind the counter and was very charming while helping me with my iPhone. Thank you very much for the help!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

While in Thatcham came into the shop to…

While in Thatcham came into the shop to purchase a new SIM card however I latwe found at the fault was with my flip phone. Matt was lovely at assisting me through my choices showing me phones at all sorts of prices. Once we landed on a phone he helped me buy some accessories which I needed to protect my phone. Matt was charming and lovelg to deal with. Will come agai. Thank you!!! ❤️

19 June 2026
Unprompted review
Rated 5 out of 5 stars

visit for advice from Beaconsfield Phone Surgery

I visited Beaconsfield Phone Surgery and met with Mr Ali to obtain a card for Lebara. He was most helpful in advising me what needs to be done by me. His gentle and soft approach helped me in setting all the various bits on my new phone -always with a smile. I feel he is a great asset to Phone Surgery located in Beaconsfield and would recommend them.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Was in thatcham with a new phone and i…

Was in thatcham with a new phone and i didnt know how to use the bloody thing much less get tbe stuff from my old phone but Matt helped me out reallg quickly ans overall a great ezperience thank you!!!!! ❤️❤️❤️❤️

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service thatcham branch

Brilliant, fast and friendly service. Just had my second repair done in the thatcham store.

Initially had a charging port replacement on my Nintendo switch. Very quick turn around and works perfectly now.

Today I had the charging port on my iPhone 16 pro max replaced. Again perfect service and fixed within an hour!

Would 100% recommend! Fingers crossed I don’t have any further issues with any of my devices however if I do I know I can trust phone surgery (thatcham) to do it well.

Thankyou!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Alex was extremely helpful at Phone…

Alex was extremely helpful at Phone Surgery Shepperton. I have asked for his help last minute with three of my families phones from a broken camera cover, viruses on my parents phone to replacing my daughters phone when hers was on its last legs! He was always polite, knowledgeable and never patronising. Would recommend someone to trying this branch.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Just saw Matt at Chalfont

Just saw Matt at Chalfont, very very helpful, charming, and speedy. Lost access to my phone but he got access into it again!!! Always coming here!!!! Thank you so much!!!

23 May 2026
Unprompted review

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