Phonesurgeryonline Reviews 

122
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company and shared positive feedback about their visits. Customers frequently praise the friendly staff and knowledgeable operators for providing exceptionally helpful and efficient assistance with phone repairs and data transfers. Consumers also appreciate the convenient local store locations, welcoming atmospheres, and remarkably prompt turnaround times for getting various electronic devices successfully fixed. Some reviewers were not happy with the repair quality, noting concerning issues like missing components, unexpected device problems, or disputed claims about water damage. A few customers also reported unsatisfactory service interactions regarding refused refunds or exchanges, missing packaging, and overall disappointing communication from staff.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently helpful, knowledgeable, and... See more

Service

People report positive experiences with service, highlighting fast repairs and helpful staff. Customers... See more

Product

Reviewers mention ambiguous feedback about product performance, with highly divided opinions on repairs and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a straightforward and... See more

Location

Customers had positive experiences with location, noting that shops are worth visiting and convenient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took my phone in for repair and Matt from Thatcham branch was brilliant from start to finish. He was really easy to deal with, explained everything clearly, and there was absolutely no pressure to... See more

Rated 5 out of 5 stars

My iphone had died so I wenton 17 Jan 2027 to Phone Surgery in Thame where I had been before and received excellent service. I was greeted by Nathan, only in his second week here, with a smile and gre... See more

Rated 5 out of 5 stars

Took my Google Pixel to Beaconsfield Branch for a battery change. Hamza was absolutely excellent and did the job very carefully and well. It was a bit more complicated than anticipated but the quoted... See more

Rated 5 out of 5 stars

Unfortunately broke my screen, phone was totally un-usable. I took it in to phone surgery in Shepperton and Alex was a life saver, he ordered the correct part and I had my phone back working the nex... See more


Company details

  1. Phone repair service

Information provided by various external sources

Our Professional mobile iPhone repair service experts are serving your iPhone, tablets, and laptop repair needs and are located in Uxbridge, London, UK. We have made 15 mint iPhone repair services for screen repair, water damage, battery replacement and charging problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

122 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(122)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Matt from Thatcham

Matt from Thatcham, most people can’t get me to spend any money but Matt convinced me. Switching to a New iPhone after my previous one was on the verge of death. Truly magical experience and helped me transfer everything. Will come again

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Matt at Thatcham Phone Surgery provided excellent service and went the extra mile to diagnose and fix my phone problems. He is committed to really helping his customers. I will definitely use his services again.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

My elderly mother in law was having…

My elderly mother in law was having problems with her Samsung phone and went into the Beaconsfield branch of PhoneSurgery and was persuaded to buy an iPhone 13. They used their own Apple ID and iCloud to set up the iPhone 13 and to transfer a few photos and a few messages from her Samsung and then swapped her sim over. When we checked her phone two weeks later we found the shop was still signed into her phone with their Apple ID and iCloud. We took the iPhone 13 back to the Beaconsfield shop to get them to wipe it and have since sold it . My mother in law is now back on her old Samsung with her original SIM card. No explanation from the shop for why they did what they did. Not safe practice!

14 March 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Great service and a really easy experience

Took my phone in for repair and Matt from Thatcham branch was brilliant from start to finish. He was really easy to deal with, explained everything clearly, and there was absolutely no pressure to go ahead. The pricing and any additional costs were laid out upfront, and the phone was fixed quickly with no fuss.
Really impressed with the service — would happily recommend.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Matt from Thatcham

Matt from Thatcham, was wonderful in providing engaging knowledge. He made sure that the process of data transfer was easy and secure. I felt comfortable.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Mat really looked after me and has done…

Mat really looked after me and has done an absolutely fantastic job on my phone, it's like having a new phone again.
He is very helpful and friendly a pleasure doing business with him,I will return if I have problems again.
Thanks mate.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Matt from the Thatcham branch

Matt from the Thatcham branch, very professional young man and knows how to communicate with old people. Did everything for me. Anyone asks me where to go, I'll tell them to go to Matt

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Uxbridge

Highly recommend Phone Surgery in Uxbridge. My elderly mum’s iPhone stopped working & she is reliant on it for her diabetes sensor App. Took the phone into Uxbridge store & the guys couldn’t have done anymore to help. The motherboard was faulty so needed a new phone which they helped to set up & transfer the data, Apps etc. Nothing was too much trouble & the price matched a new phone with John Lewis. Definitely going to use them in the future for any mobile issues. Thank you for being so helpful & supportive

15 January 2026
Unprompted review

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