Phonesurgeryonline Reviews 

122
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company and shared positive feedback about their visits. Customers frequently praise the friendly staff and knowledgeable operators for providing exceptionally helpful and efficient assistance with phone repairs and data transfers. Consumers also appreciate the convenient local store locations, welcoming atmospheres, and remarkably prompt turnaround times for getting various electronic devices successfully fixed. Some reviewers were not happy with the repair quality, noting concerning issues like missing components, unexpected device problems, or disputed claims about water damage. A few customers also reported unsatisfactory service interactions regarding refused refunds or exchanges, missing packaging, and overall disappointing communication from staff.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently helpful, knowledgeable, and... See more

Service

People report positive experiences with service, highlighting fast repairs and helpful staff. Customers... See more

Product

Reviewers mention ambiguous feedback about product performance, with highly divided opinions on repairs and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a straightforward and... See more

Location

Customers had positive experiences with location, noting that shops are worth visiting and convenient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took my phone in for repair and Matt from Thatcham branch was brilliant from start to finish. He was really easy to deal with, explained everything clearly, and there was absolutely no pressure to... See more

Rated 5 out of 5 stars

My iphone had died so I wenton 17 Jan 2027 to Phone Surgery in Thame where I had been before and received excellent service. I was greeted by Nathan, only in his second week here, with a smile and gre... See more

Rated 5 out of 5 stars

Took my Google Pixel to Beaconsfield Branch for a battery change. Hamza was absolutely excellent and did the job very carefully and well. It was a bit more complicated than anticipated but the quoted... See more

Rated 5 out of 5 stars

Unfortunately broke my screen, phone was totally un-usable. I took it in to phone surgery in Shepperton and Alex was a life saver, he ordered the correct part and I had my phone back working the nex... See more


Company details

  1. Phone repair service

Information provided by various external sources

Our Professional mobile iPhone repair service experts are serving your iPhone, tablets, and laptop repair needs and are located in Uxbridge, London, UK. We have made 15 mint iPhone repair services for screen repair, water damage, battery replacement and charging problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

122 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(122)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service Shepperton store

Unfortunately broke my screen, phone was totally un-usable. I took it in to phone surgery in Shepperton and Alex was a life saver, he ordered the correct part and I had my phone back working the next morning.
Great service, cannot recommend enough.....
If you've got an issue with your phone... go see Alex!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Incredible time

Matt at the Thatcham branch is an absolute star. Helped me with an urgent issue on my iPhone within 10 minutes. Couldn’t recommend enough

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I took my laptop into the Thatcham…

I took my laptop into the Thatcham branch and was served by Matt. Service was friendly, professional and prompt. The laptop was ready for collection within 48 hours and is working perfectly.
Fully recommend this shop.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Prompt excellent service

I dropped my phone in water & needed a replacement as well as getting data recovered from the damaged phone.
Matt in the Thatcham branch diagnosed that the screen was damaged, recommended a choice of 3 replacemdnt models explaining the benefits of each one & transferred data from the old one to new one after ordering a new screen within 24 hours of my initial visit. Matt was very helpful & I would recommend using the Thatcham branch.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Matt went above and beyond in service…

Matt went above and beyond in service even phoned me on his time off to say that he would be here at 8:30 in the morning to do a deal on a phone that I was enquiring about all loaded on fast efficient and very impressed with the service,

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Magical experience!!! 5 🌟

Just had a wonderful experience in Thatcham. Wonderful man helped me with getting a new tablet and made it very easy. Do not go elsewhere!!! He will sort you out in no time.

7 April 2026
Unprompted review

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