Phonesurgeryonline Reviews 

122
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company and shared positive feedback about their visits. Customers frequently praise the friendly staff and knowledgeable operators for providing exceptionally helpful and efficient assistance with phone repairs and data transfers. Consumers also appreciate the convenient local store locations, welcoming atmospheres, and remarkably prompt turnaround times for getting various electronic devices successfully fixed. Some reviewers were not happy with the repair quality, noting concerning issues like missing components, unexpected device problems, or disputed claims about water damage. A few customers also reported unsatisfactory service interactions regarding refused refunds or exchanges, missing packaging, and overall disappointing communication from staff.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently helpful, knowledgeable, and... See more

Service

People report positive experiences with service, highlighting fast repairs and helpful staff. Customers... See more

Product

Reviewers mention ambiguous feedback about product performance, with highly divided opinions on repairs and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a straightforward and... See more

Location

Customers had positive experiences with location, noting that shops are worth visiting and convenient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took my phone in for repair and Matt from Thatcham branch was brilliant from start to finish. He was really easy to deal with, explained everything clearly, and there was absolutely no pressure to... See more

Rated 5 out of 5 stars

My iphone had died so I wenton 17 Jan 2027 to Phone Surgery in Thame where I had been before and received excellent service. I was greeted by Nathan, only in his second week here, with a smile and gre... See more

Rated 5 out of 5 stars

Took my Google Pixel to Beaconsfield Branch for a battery change. Hamza was absolutely excellent and did the job very carefully and well. It was a bit more complicated than anticipated but the quoted... See more

Rated 5 out of 5 stars

Unfortunately broke my screen, phone was totally un-usable. I took it in to phone surgery in Shepperton and Alex was a life saver, he ordered the correct part and I had my phone back working the nex... See more


Company details

  1. Phone repair service

Information provided by various external sources

Our Professional mobile iPhone repair service experts are serving your iPhone, tablets, and laptop repair needs and are located in Uxbridge, London, UK. We have made 15 mint iPhone repair services for screen repair, water damage, battery replacement and charging problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

122 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(122)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pocket Geek shop in Chalfont St Peter

Pocket Geek shop in Chalfont St Peter, provided excellent service. Fully updated on progress of repair by phone and email, quick professional repair. Would definitely use again and highly recommend.

7 March 2022
Unprompted review
Rated 1 out of 5 stars

Unfortunately I have to leave very bad…

Unfortunately I have to leave very bad review. I visited our local repair shop to repair my iPad I paid 220 pounds for repair that didn’t work and now my iPad is back in the shop and they want to charge me again for the same repair please don’t use this company

19 December 2021
Unprompted review
Rated 5 out of 5 stars

Great service!

I take a lot of iPhone's in (I manage a business iPhone fleet) and they always do a great job and very flexible with time.

23 November 2021
Unprompted review
Rated 5 out of 5 stars

Great service

The staff were friendly and professional and replaced the screen on my mobile phone within the hour. This was a genuinely good experience.

15 October 2021
Unprompted review
Rated 5 out of 5 stars

Super helpful and really knowledgable

Super helpful and really knowledgable! Highly recommend!
The guys at Uxbridge branch are very honest & highly knowledgeable. They came back with a quick analysis and I was super impressed with their diagnosis. They even cleaned my phone and charged it up! So sweet of them! They are much nicer than the guys who work at Apple, so if your reading this then check out the Uxbridge branch! You are in very safe hands:)
I highly recommend Uxbridge and HUGE thanks for saving me!

3 September 2021
Unprompted review
Rated 5 out of 5 stars

ive used the Shepperton branch twice…

ive used the Shepperton branch twice now, once for a new Sony experia screen and now for an Ipad mini 4 screen. Both times the service has been excellent and the turnaround time is impressive. Dropped the ipad mini off at about 2pm, it was ready a couple of hours later all working
Thanks

19 June 2021
Unprompted review
Rated 5 out of 5 stars

Phone surgery Uxbridge for all your device repairs

I have used phone surgery Uxbridge multiple times to repair friends and family devices. The staff are well informed and courteous. They kept in touch with me on updates with the various repairs. I will continue to use and recommend phone surgery Uxbridge to prolong the life of all my devices. Thx so much for your services.

1 June 2021
Unprompted review
Rated 1 out of 5 stars

The website stated 20% off first orders…

The website stated 20% off first orders upon checkout the code did not work. I contacted customer services who told me the phone that I wanted to purchase was refurbished but again it clearly stated that it was a new device in big bold letters. I personally would not recommend them as there is alot of false advertisement on there website.

11 March 2021
Unprompted review
Rated 5 out of 5 stars

£49.99 plays £250!

I was quoted more than £250 to replace the earpiece in my 3 year old, but otherwise perfect iPhone 7. After a 15 minute wait outside the Applestore I was told that I would have to make an appointment for Saturday. I went downstairs to the Phone Surgery in The Oracle in Reading, and one and a half hours later collected my repaired phone for £49.99. Great service, nice people and a twelve month guarantee. Nuff said.

28 August 2020
Unprompted review

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