Jessops Photo Reviews 11,160

Trusted Jessops with printing my wedding photos as I wanted good quality and a reliable company. I ordered multiples of some images so I could give them as gifts. This resulted in ordering over 300 prints.

When my order arrived a significant number were missing entirely, and none of the duplicates were there. I raised this with customer service who initially said they would resubmit the order. However, the next day I got an email saying they couldn't actually do that, I would have to tell them which specific images were missing for them to be replaced. I pointed out how ridiculous it was to expect me to waste hours of my time going through hundreds of photos when this was their error. Received exactly the same message in response.

Appalling customer service, somehow making it my fault that they had not fulfilled my order. I am still without the images and am incredibly disappointed.

Only given 2 stars rather than one because the prints I *did* receive were good quality.

I had been looking for a good photo print service and saw Jessops recommended in a newspaper. Gave them a go and have been very impressed by the service. The app was easy to use and the price, quality of the prints and the speed of service was excellent. Would not hesitate to recommend.

Ordered a camera , waited for it to arrive , then looked at my account and it said processing after about 4 days I managed to email them and told them to cancel order,
Which it doesn’t look like they have ,I then found on their website the camera I wanted but it was used , so as it was pre owned I thought they must have it in stock ,paid extra for quick delivery , checked status today it is still in processing , cannot get in touch with anyone ,thing is they also are holding up my funds so I can’t go elsewhere .have used Jessops before and they were great but in my opinion now they are rubbish ,sorry to see this company going down the pan I always looked upon it as trustworthy and reliable

Good photo book. Great quality. Fast downloads. Excellent service. Competitve pricing. I highly recommend Jessops online!

Ordered 4 posters in one order.

They haven't arrived.

Contacted Jessops. No reply.

Raised a dispute with PayPal. No reply.

It's now not about the order or even the money. If you can't invest in a proper customer service experience in 2022, you (Peter Jones) really have no business in retail.

I sent a video of my wedding from 1973 to be copied onto a DVD In November and have never received it.
It is not possible to talk to anyone in person and email and live chat is convoluted, takes ages, and I have been told that the item has already been sent to me.
However, they will not give me a tracking number or any further explanation. This is dreadful service and I would warn anybody against using this company, especially if you may lose precious memories.

BEWARE, DO NOT ORDER FROM JESSOPS ONLINE SHOP, THEY WILL SELL YOU PRODUCTS THEY DO NOT HAVE IN STOCK WITHOUT INFORMING YOU! They send an order confirmation email and leave you waiting for tracking information indefinitely. When you email them, they ignore emails and their live chat is not always working.

I ordered a camera and some film from Jessops. I had a confirmation by email then a few days later I received the film only. I contacted Jessops to see what was going on with my order to be told they dont have the camera in stock and also no date for expected delivery to them. I now have some expensive film and no camera. I have been told it is my responsibility to return the film with a caution about its condition on return. I was not told the camera wouldn't be forthcoming by email, I had to find this out myself. This has left me without a Christmas present at very short notice.

Disappointing quality on a large acrylic print. There was too much red in the image, and it was over-sharpened. I complained and they blamed the original image. Fortunately, Bonusprint have done a much better job, so I know a better print is possible. A waste of 40 odd quid though. I won't be going back.

Literally the worst experience with a company ever.
I ordered 5 items a month ago. The first part delivered 2 items late! After many chats and phone calls, they tell me the rest of the stock is out of stock. I then get assured the rest of the order is coming in a few days. I get a parcel only containing one other item! Still waiting on the last 2 a month later! Terrible service, never order from them!! They seem to have really bad warehouse issues!

I have contacted a gentlemen by the name of Jamie on a few occasions and his professionalism and knowledge shone through. He took the time to explain everything to me in connection with my purchase and I couldn't be happier with the service I was provided. Thank you Jamie

slow service..company blame royal mail when they only dispatched at the end of the time window (excluding W/E ) it will be 11 days before the photos arrive

I have ordered and had delivered 2 separate gloss canvasses in the last few weeks
Really pleased with them and delivery was quick
Good value as well with 50% off using online code

Went to pick up an item we had reserved from the Manchester store. The staff were aggressive and unhelpful and told us to leave the store and never come back. Our crime. we wanted a paper receipt which we are entitled to by LAW...AVOID AT ALL COST

Rubbish printing service. They printed my photos without without faces, heads, hands, legs. If there was an issue with cropping, somebody should have contacted me to let me know. £100 of my money wasted.

I ordered photos on 22nd and they never arrived. They said they'd re-print and re-ship but still waiting. You'd think they'd have sent by express shipping seen as they got lost and I've been waiting ages.

Last lot of photos came quickly.

POOR CUSTOMER SERVICE....ZERO RATING....I spent over £800 on a set of 8 photobooks for a very special present and did not receive No8 desribed as lost in transit.I explained to JESSOPS this made the other 7 useless as it was a 10 year story in photographs.Their customer ROBOTS service are the most useless unhelpful team i have ever experienced.They do not help in anyway or even reply to questions.I have had to reorder and pay as the option offered to me was to wait another week to see if it arrives and no refund for the other 7......? DO NOT USE JESSOPS

Can we give zero stars please, as Jessops are nothing short of con merchants, taking orders with 'delivery by' dates that they clearly have no intention of sticking to, and as other posters have said, it is impossible to get through to anyone.

DO NOT TOUCH JESSOPS - AVOID LIKE THE PLAGUE!

Not worth 1 star, ordered a printer and it never arrived, can’t get hold of anyone an all emails ignored, been waiting weeks now for £180.00 refund

AVOID LIKE THE PLAGUE

I’d give no stars for customer service if I could. I ordered two wooden photo blocks before Christmas but only received one. Phoned them and the customer service person was quite patronising in tone- said the second one was on its way. It has never arrived. I’ve emailed them twice but no response (apart from the automatic message) and totally given up on phoning them. Fortunately for me not too much money lost - especially as I found their site so useless for the calendar feature that I ended up ordering from their opposition. I won’t ever use them again.
It’s a shame because they used to be great.