Jessops Photo Reviews 11,160

I thought I bought a £1,000 camera body online from Jessops. I cancelled three business days later.
> I did not receive an order confirmation or any other communication, whatsoever.
> The order did not appear in the order listing on my account.
> Nobody is answering either Jessops' emails or phones.
> Jessops could not provided any idea when my order would come or even if I am on their active delivery list.
> I had a protracted live-chat discussion with an agent (the only means of communication) after arguing with their bot to let me speak to a human, who told me all I needed to do was wait and everything would be fine.
> I was told 'We're having an IT glitch'.
>I've cancelled. Obviously.

Jessops is giving a very good impersonation of a company that is about to declare itself bust.

Same as everyone else on here. Live chat doesn't work. Customer services office closed. No reply to emails. I ordered some expensive wall art over two weeks ago and cannot find out if our when it is going to be delivered. The website said it was guaranteed to be delivered before valentines day, it wasn't. I don't mind if a company struggled to fulfil their promises as long as they communicate with you. I have never experienced such bad customer service. Save yourself the hassle and order from elsewhere.

I am so disappointed. If they are not open for business you shouldn't be able to use their software for a photobook! I have made a few in the past and always pleased. Somehow a strange red oblong arrived on the top of one page, half way through my book. I could not delete it and have not been able to get anyone to help me. NO PHONE OR RESPONSE TO EMAILS FROM 14TH JANUARY. It allows me now and again to store subsequent pages so I constantly am optimistic about it working, but only partially and different each time??? It makes no logical sense! I have wasted days! Wish I had read these reviews earlier!

Ordered acrylic photo almost a month ago, got a email on 18th Jan it was dispatched but no sjgn of arrival to today. My biggest problem is non existant communication from jessops. Any new customers plz note.
- don't be fooled by offers, order from Amazon etc. And get in time.
- their phone line is literally dead
- they never respond to emails at all

ABSOLUTELY AWFUL! NEVER ORDER FROM THEM!
I ordered a camera from them on Cyber Monday (29th November), which said that it was in stock. I have only just now had to cancel this order, 2 months later, as I know it will never arrive! I called them and emailed them and the only response I could get is that they will keep me informed. One guy from Customer Services (James) was lovely and tried his best but no one could give answers because no one knew what was going on. I also ordered a Photobook from them as a Christmas present, and still have not received that either. They take your money but have no organization or intent to fulfil the order. I will be advising everyone in the future to not order from them, and I will definitely not use them again. They also write the prices wrong for products on their site so it looks like they're discounted when they're not, and they are probably not in stock too. Awful company.

The software that they use for the photo books (which has changed) is really limited..no borders, really limited layout choices and editing options...they’re a proper photo company, why have they dumbed this down. I’ve used them or Cewe in the past but even though they had some good offers and good quality printing, I don’t think I’ll be back.

Ok, books have now arrived...the quality is really poor compared to the old software and printing. Really really disappointed.

I ordered a photo album for Christmas - more than a month ago - and they never sent it; I called and emailed them multiple times. Today I asked for my money back since they failed to provide the product within 30 days, and they said that's "not something their policy allows them to do".

I'm curious what this means, since companies are expected to honor deliveries within a reasonable amount of time.

Still waiting for my money back. Such a shame - I'm in the market for a new camera and was considering them, but now I'll say well clear.

GREAT NUMBERS OF FOLK ARE NOT GETTING ANYWHERE WITH ORDERS THEY HAVE PAID FOR.
THEY ARE NOR RESPONDING TO CUSTOMERS AND JUST TAKING MONEY AND NOT DELIVERING THE GOODS. AVOID THEM LIKE COVID19.

Ordered a wooden picture for a Xmas present on 18th December and still waiting for it. First they told me on Xmas Eve it was stuck on the way from Germany due to the border issues coming from France to UK, then after Xmas they said it was returned to sender, then in the beginning of new year, they don't know. It has been being 'investigated' for the past 2 weeks. Not heard from the print team! Asked for a full refund but apparently have to wait for the investigation to be concluded. How long does it take to investigate where a picture is?

Hello, I am very disappointed with Jessops this time round. I ordered 4 photobooks in November ready for surprise Xmas presents for my family. They were of my Dad and Nan who unexpectedly passed away in 2020. I have emailed both customer service and Jessops email address in December and had no reply. I have rang customer service who were of no help and on my account there has been no movement. I admit I do love the photobooks. No complaints there. But its the lack of information/customer service this time round which has got me upset. I totally understand the Covid19 situation and possible delay (I'm not a horrible person) but I just want to know exactly where my photobooks are and when they will be delivered. I do aim to use Jessops again in the future if all gets sorted because I do like the photobooks, even if the site isn't great for creating detailed/big albums i.e. hard to line up boxes when you move them around (can't use arrows), slow at loading etc. Love to give ideas. Thank you.

Made an order in December, not heard anything, sent 2 emails no reply, DM them on Facebook no reply disappointed with Jessops Peter Jones get this company together

*update* As of today 5 February, I have been waiting for my photobooks for almost TWO months despite having ordered them before the cut off time for a Christmas 2020 delivery.

When I called customer service they said they didn't have any further information on the books other than they were "processing" and they would call me back. They never did. Now their customer service is closed.

These photobooks really meant a lot to us as they were going to grandparents who have either not seen their grandchild ever or who only saw her when newborn. I find it shocking they promise to deliver goods and can take so long without so much as an update or apology. This was my first time using Jessops and we were considering using the photobook service for our long overdue wedding photo collection. But considering how many services are there online to do the same thing, I will never use Jessops again. This has just been shoddy service and reading the recent reviews I'm now worried they are going out of business and will take our money as so many shops have been doing the past couple of years.

I would avoid like the plague just in case.

*update*
I responded to their message below. They promised to reissue and send so I would receive them within 10 days. Still no sign of anything. This company is a joke. If this isn't because you're going out of business i suspect you will do so soon with this level of service and poor delivery of goods. How much do you really save by taking people's money and not delivering goods???

*update 2*
One month on and I'm still waiting for one of the books. As one of the grandparents is in the continent the delay beyond brexit has been disastrous as we cannot get it to them. The customs code was wrong and after 2 weeks returned to sender. The book we are waiting for is due to go to the continent as well. So this 2month delay means that not only will our families not receive the books by Christmas but not even by Easter. We'll probably be vaccinated and able to travel by the time Jessops sorts its s*** out. I'm so angry. They offered a bl**** £25 voucher for the inconvenience. I want a refund. This is a joke. We have NOT received goods which we ordered on 13 December and received others over 7 weeks late.

I would give no starts if I could! So with our holiday abroad to see my elderly mother cancelled in 2020, I thought it would be nice to send her a 12 image frame of her and her grandson as a surprise. I easily ordered this through the website so was so far satisfied. However when the item arrived the glass was smashed into pieces. Instinct would be to blame the delivery service however the packaging was appalling! For a frame with glass, it only had one thin sheet of bubble wrap, several scraps/recycled HARD cardboard and I kid you not...it was wrapped in a bin bag! I of course called them and asked for another to be sent...I specifically asked for more appropriate packaging and a sticker that at least said "fragile". They made a note and said they would send another. Yes I received another ...please note that by now it was too near to Christmas to even consider getting this to my mother. It arrived in exactly the same packaging as before and more smashed than before. My husband even noticed that the company they used for the frame was another company! When I called them the 2nd time to now demand a full refund they also explained that they use a separate company to wrap their items! I made a big mistake ordering with them and my mother received no Christmas gift on time from us as a result.

If I could give this company less than one star I absolutely would.

This is the second year running that they have delayed my order and not delivered as they have advertised and guaranteed, nor have they been able to provide any kind of estimate as to when I might receive it and behave as if they are doing me the favour when I chase it up.

I forgave the first year as the products were very nice (once they eventually arrived almost six weeks late!) and I thought it was most likely a genuine error from such a well established company but I am now satisfied that this is how they operate and will NEVER use or recommend them again.

Please save yourselves the trouble and spend your money elsewhere.

Terrible service after 12 days I can’t even be told if my order will be delivered before Christmas and no tracking details can be sent. Would never use again.

Ok, so you asked, quite honestly terrible, I keep getting daily emails and recommended adds for last minute offers, orders and Christmas deliveries, yet nearly 3 weeks after ordering I still haven't received my item. Not good Jessops, I expected better, not even so much as an update.

UPDATE.. 02/01/2020
Still no reply to my email, still no information or item.

Two Photo tiles ordered end of November for Christmas. Arrived promptly but with several damaged corners. Customer service asked for photos of the damage which I forwarded. I am still waiting for a response.

Excellent service. When I couldn't locate the place to type in a discount code the lady was very supportive through the online help function. The calendar I ordered arrived in good time and is of good quality.

Brilliant quality of prints, and delivered very quickly. They were perfect for sticking onto blank cards for making special gift cards or Christmas cards. They looked very impressive.

I have emailed you but no reply the print I received was damaged in the post, these larger prints really should be put into a tube, It was a Christmas present but unfortunately i can’t give it to them