Piercingmania Reviews 191

Bought huggy earrings with centred chains and neither of the chains were straight, they just looked like cheap crap.

I purchased two pairs of hooped earrings which I received promptly. Unfortunately one earring was faulty so I contacted Piercingmania, who dealt with the problem quickly & efficiently with great customer service. I would recommend them highly. Thank you, I love my earrings.

Their customer service is a great one.

Thank you so much I received my order and I don't normally leave review for product but I came across your product on line and decided to give it a trial after reading so many positive reviews as I have used so many product on my nose piercing which is stuck to my skin since 1 year but after using this your product for just two days the dead skin came off and the nose ring came off and I was able to put the nose ring of my choice, also your customer service is good.

Thanks again.

I had a issue with the wrong size jewellery, different gemstone to what I ordered and a exchange.
They only offered to send me out a replacement for the wrong size jewellery only
I asked to return all the problem products as they all had issues with them. They expected me to pay for the postage with out reimbursing me. I would of had to send the items back through a secure tracked option as if it were to get lost I would be responsible.
This is not a company I will purchase anything from in the future

I ordered two belly bars and they turned up quickly but didn’t look like the picture, I emailed and got a response straight away asking if I would like a refund or they had checked the stock and can see the ones I wanted and could resend. The belly bars were resent and they were lovely! Customer service was great and they had dispatched the order quickly so they came in time for Christmas. I even received a packet of sorry sweets with my order! Would definitely recommend!

Really fabulous customer service. Quick, efficient, helpful and friendly. I ordered a lot of items, and they arrived earlier than expected and are absolutely beautiful. I would highly recommend this product.

Excellent customer service, excellent products

This company have been amazing. I ordered 2 belly button piercings and one unfortunately fell out due to misapplication. After they discovered this they happily sent out the missing piece of my piercing free of charge and been absolutely lovely. 5/5

Such a helpful customer service team, quick to respond and generous too! The earrings I first bought were good quality titanium and at a reasonable price. Many people have admired these - threadless titanium flat opal - much easier to put on than threaded balls which I often drop. I then ordered something else later on and forgot to add one of the items that would have given me free postage. When I asked them to cancel the order so I could re-do it but was too late they offered free postage on the next order! Next up, snakes for my helix piercings which have finally healed enough (after 6 months) - I got desperate after 3 months and bought some of the tea-tree-based healing balm which has made a load of difference. Less salt water which can irritate after a while. The balm is comforting, helps reduce infection, and stops the skin drying out which is a problem with too much salt water.

I had a faulty piece of jewellery, and I got a replacement asap. I had a reply within 2hrs which was great, very polite and understanding. Jewellery is of good quality, i’ve brought a few pieces from here, love it

Order placed with expected delivery by 27th Nov, as the order hadn't arrived by 30th, I was told if it hadn't arrived by 2nd Dec to contact again.

I reached out again as the order hadn't arrived and asked for a refund, I'm now being told to reach out again if the order doesn't arrive by 8th.

Absolutely poor customer service and will not use again, nor will I recommend them to anyone.

Unfortunately my order didn’t arrive, However Sanne at piercing mania was really helpful and went above and beyond to help resolve my issue! Very quick to respond to my queries 10/10 customer service, my order was quickly resent and received only a couple of days later! The piercings I ordered are fantastic quality! Highly recommend! Thanks again Sanne :D

I made an order from the site and there was an issue with one of my products, I contacted the brand and received a reply very quickly. The person who I spoke with was very helpful and was happy to resolve my issue. I will definitely order again!

Item was delayed in delivery, but sanne in customer service was more than helpful. Highly recommend

Customer service is excellent had an item that arrived broken due to the lack of care from the courier battered box soaking wet etc but piercing mania were quick to respond to my email and have resent the items will definitely be using them again for my next lot of piercing jewellery.

Bough several nose rings, until we bought the right size. Thankfully, my daughter eventually got there. There was absolutely no issue with sending back the unopened nose rings and refunds were given in a timely fashion. I and we would buy more from this company. Great products, great communications 🙌🙌

I have had an issue with my order not arriving which have been resolved super quickly, amazing customer service

Great jewelleries, high quality and fast delivery.

Thanks

Great service fast delivery and top products

Never had a problem with the jewellery from Piercing Mania, but normally when you pay over £5 for express shipping you generally expect it next day. However the last 2 times of paying for express shipping it hasn’t arrived next day. Also on their site it states you can track the Express Shipment but I can’t figure out how to. There is a number on the invoice which no courier recognises.