After placing the order and taking my money the web site was down and you would not answer the phone or get back to me even when I left a message trying to find out where my order was
Company replied
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See what reviewers are saying
The yellow bomber jacket was a tight fit.On explaining to the company the situation they said return it to us and we will forward the next size.Returned it to them and they promptly sent the replaceme... See more
Company replied
i was pleased with the whole experience from the website & ordering but also the thoughtful aftercare emails, nothing too pushy but enough to be personal, add to that the scarf & gloves i ordered... See more
Great quality at a great price. Delivery was quick and there were no issues returning and exchanging one item which didn’t fit. Will definitely be ordering again and recommend Pierre Francis to anyone... See more
Company details
Written by the company
At Pierre Francis, we believe that conscious consumption starts with careful selection. We thoughtfully source every piece in our collection, offering beautiful and durable goods from brands committed to sustainability and ethical production. Discover timeless style that reflects your values.
Contact info
15 Burnet Lane, HP22 7DD, Broughton, United Kingdom
- adam@pierrefrancis.co.uk
- pierrefrancis.co.uk
Trouble chasing my order
After placing the order and taking my money the web site was down and you would not answer the phone or get back to me even when I left a message trying to find out where my order was
13 April 2026
Reply from Pierre Francis
Dear AH,
Thank you for your review. We sincerely apologise for the frustration and lack of communication regarding your order.
We recently rolled out some feature updates that caused unexpected website downtime, which unfortunately also temporarily disconnected our phone lines and messaging systems. We completely understand how worrying this must have been when you were trying to reach us.
I have checked your tracking details and can see your order has now been successfully delivered. We are actively working to ensure our systems are more robust in the future so this does not happen again.
We hope you are pleased with your items and that we can welcome you back for a much smoother experience next time.
Best regards,
The Pierre Francis Team
Thank you!!!
Adam has been a great help getting bulk garments for our company allowing us to serve our customers with accuracy and ease.
13 January 2026
Reply from Pierre Francis
Hi Roee,
Thank you so much for taking the time to leave such a kind review. It was a pleasure working with you personally to ensure your bulk order met your exact requirements.
Knowing that our garments help you serve your own customers with accuracy and ease is the best feedback we could hope for. We value your business and look forward to working with you again in the future!
Best regards, Adam & the Team at Pierre Francis
The yellow bomber jacket was a tight fit.…
The yellow bomber jacket was a tight fit.On explaining to the company the situation they said return it to us and we will forward the next size.Returned it to them and they promptly sent the replacement garment which was a perfect fit.Superb customer service.Very helpful.
8 January 2026
Reply from Pierre Francis
Hi Anthony,
Many thanks for taking the time to share your feedback. We are thrilled that we could get the correct size out to you quickly and that the jacket is now a perfect fit. Ensuring our customers are happy with their gear is our top priority. We look forward to serving you again in the future!
Brilliant fit
I just love the way the product fits this is my second set of three I’ve bought
28 November 2025
Reply from Pierre Francis
Hi Christopher, thank you so much for the 5-star review! We are thrilled to hear that you love the fit. It is the biggest compliment to us that you've come back for a second set—we truly appreciate your loyalty. Thanks for choosing Pierre Francis again!
amazingly helpful customer service and…
amazingly helpful customer service and a great quality product!
24 July 2025
Reply from Pierre Francis
Hi Elizabeth, thank you so much for this wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our customer service and that you love your new product. Providing helpful service and high-quality items is what we're all about. We truly appreciate your feedback!
Excellent value and quality product
I’ve ordered around 8 caps over a short period, value for money is excellent and the different styles and colours are very good, delivery has been indifferent but still extremely satisfied overall, would highly recommend these items and business, definitely
10 July 2025
Reply from Pierre Francis
Thank you so much for taking the time to leave us such a fantastic 5-star review on Trustpilot!
We are absolutely thrilled to hear that you've been so satisfied with the value and quality of the caps you've ordered from Pierre Francis, and that you appreciate the different styles and colours we offer. Your high recommendation means a great deal to us!
We also truly value your honest feedback regarding delivery. We're continuously working to refine every aspect of our service, and your comments help us focus on areas where we can improve to ensure a consistently smooth experience for every order.
We're so pleased you'll be ordering again, and we look forward to providing you with more excellent products and service in the future!
Warm regards,
The Team at Pierre Francis
www.pierrefrancis.co.uk
Very good quality bag
Ordering from Pierre Francis was an easy experience. The delivery came fairly quickly and the item itself is exactly what I needed and wanted. It's exactly the right size for my height and just big enough for me to do what it is that I need.
27 June 2025
Reply from Pierre Francis
Thank you so much for your wonderful 5-star review! We're absolutely thrilled to hear that your experience ordering from Pierre Francis was easy and that your new bag is exactly what you needed and wanted.
It's fantastic to know that the quality met your expectations and that the size is just right for you – that's exactly what we aim for! We also appreciate you highlighting our quick delivery.
Your positive feedback truly makes our day and motivates us to keep providing top-notch products and service. We hope you enjoy your bag for a long time to come and look forward to welcoming you back to Pierre Francis soon!
Easy ordering process and quick…
Easy ordering process and quick dispatch and delivery.
Good price for quality towel and hair wrap and slippers
17 June 2025
So pleased with my cap as it fits…
So pleased with my cap as it fits perfectly and looks so very nice!!! Thank you 😊
2 June 2025
Lovely
I was surely pleased with my blouses from Pierre Francis they are VERY COOL to wear at work in the hot days we are having....THANK YOU ONCE AGAIN.. .. Mrs G.
30 May 2025
Reply from Pierre Francis
Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear how pleased you are with your blouses from Pierre Francis.
It's fantastic to know that they are keeping you cool and comfortable during the hot weather – that's exactly what we aim for with our fabrics!
We truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back again soon.
Warmly,
The Pierre Francis Team
So happy with my purchase
The hat is great. It’s fits just how I want it, is soft on my scalp (I don’t have much hair there!) and I love that it’s recycled fabric. Thank you for making something that’s sustainable and affordable ♥️
31 March 2025
Reply from Pierre Francis
We're thrilled to know you're so happy with your purchase! It's fantastic to hear the hat fits well and is comfortable. We really appreciate your kind words about our commitment to sustainability and affordability. Thank you! 😊
Great product and excellent service.
16 January 2025
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