Pie VAT Reviews 

This application is very user-friendly. The customer service, Josh, responded promptly and was very enthusiastic, quickly helping me resolve all my issues. I am extremely grateful!

As a frequent traveler to Norway, Pie VAT has completely transformed my tax refund experience! This app makes the refund process incredibly simple—no more waiting in long airport lines or filling out complicated forms. Just scan your receipts with your phone, upload the information, and complete your refund application in minutes. It’s so convenient!

What impressed me even more was Pie VAT’s customer support team. Once, I encountered an issue while uploading a photo, and when I reached out to their support, their response speed was astonishing—I received a reply in less than 5 minutes, and they patiently helped me resolve the problem. This efficient and professional service made me trust and love the app even more. Thank you Josh.

If you’re traveling to Norway, you must download Pie VAT! It not only makes tax refunds quick and easy but also provides thoughtful service that truly caters to travelers. Highly recommended to all tourists—this is an app that genuinely cares about its users!

Buggy, poorly designed UI, system issues. Wasted 30+ mins trying to submit and resubmit passport scans. No indications for submission status. System did not allow a country of residence that is different from passport country. In the end this was a complete waste of time. We specifically asked retailers for the remainder of the trip if they were using PIE VAT. If they did, we opted not to get the tax back. We'd rather contribute tax revenues to the government than to a company that can't get a consistent, stable user experience without wasting the user's time. Far superior experiences lining up for an in person tax refund in Japan (usually under 5 mins) than wasting 30+ mins for a failed tax refund application. Based on my experience, AVOID retailers that use this service, forget trying to get the VAT back, and contribute the VAT to the local economy instead of this company.

The customer service was excellent. They responded immediately and helped me problem solve my issue.

I'm amazed at how easy the process is with PIE VAT. You just have to take a few pictures and upload them via the app and then you get your money quickly. We had a small problem and contacted the support team. The support was very friendly and helpful and dealt with our concerns very quickly. We are very satisfied with the process.

I personally prefer PIE VAT over other competitors because the process is much easier and saves time

This company wants to help you. I had a problem uploading my photo and they were right there to assist me. Big thank you.

A+ experience! Would highly recommend. Process was very straight forward and their helpline is extremely useful if you run into an issue.

Shortly after my purchase I got an email link and reminder mails. As soon as I returned home I followed the instruction easily. Very comfortable sitting on my couch. Super service.

Seamless process that simplify the time consuming tax claim. Charlotte from the customer support team also provide 5-star services when we have clarification during the whole process

I habe learned it now

On a recent visit to Denmark, I did done shopping & the merchant gave me the Pie details to reclaim the VAT. (Possibly the only benefit of Brexit!). The whole process was seamless, the app is easy to navigate & if you do run into difficulties the support is excellent.

Great service! I missed the customs office on the way out but they were still able to approve my claim without any fuss!

Excellent service from Pie, once again. Great communication, efficient service and speedy help to solve my small technical difficulty. Thank you Charlotte. I wish all companies could make life so straight forward.

great customer service

I found the photo-upload a challenge because I'd already given the purchased item to someone in another city. Pie VAT customer service noticed I hadn't finished my claim, reached out, and resolved my issues in less than ten minutes. Much appreciated!

Charlotte is a great customer specialist! I’m grateful for her help with my Pie VAT application. I really like the app… it’s user-friendly and significantly reduces queuing time at the airport for receipt submission and inspection.

Excellent service. Claudia was fantastic and helpful

I’ll like to commend Charlotte for a great experience using PIE VAT. She was super helpful in assisting me to retrieve a receipt in order to put through a claim. She even went out of the way to enable submission of my credit card record on exceptional basis. Truly appreciated!

Vat refund are supposed to be a full refund. But they are charging up to 8.5% on the full refund amount... Which is outrageous. I will avoid using pie vat if possible again.

I want to thank the chat team for their attentive work with me. It would seem that the situation regarding payment is hopeless, but the conversation turned out in such a way that Pie VAT specialists solved my problem.

Easy to use and very quick to get response if you have question.