Terrible app and customer support experience. I'm not familiar with VAT returns. I followed the app instructions upon sign up. Find out after submitting the claim that there's customs verifica... See more
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The app is very difficult to use and glitchey and it doesn’t work on many mobile devices. I was told by their customer service that my problem was a poor internet connection. I am at home in SAN FRA... See more
Excellent app and customers services. Very easy and intuitive. Overall is a complete advance in tax free management to turístico compare withbthe usual blue global tax. Nevertheless, not all shops in... See more
I was given a link recently by a shop in Norway to reclaim VAT. I can really testify that PIE VAT with the app works realy well. The VAT refund was easy and quick. Forget thet paper systems (like Glob... See more
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Company details
Written by the company
A fully digitized end-to-end product where merchants can facilitate, and consumers can claim, VAT refunds hassle-free at the touch of a button on their mobile devices.
Contact info
3.5
Average
215 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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Great service to get a tax refund
Thanks for making the tax refund so easy and for getting back promptly.
1 October 2024
Unprompted review
Reply from Pie VAT
Hi Adriana! You're super welcome - we're always happy to help!
Charlotte
Surprisingly easy way to get your…
Surprisingly easy way to get your refund. Charlotte was quick and efficient with my queries and I’ll be happy to use this service again.
27 September 2024
Unprompted review
Reply from Pie VAT
Hi Zhanna!
Thank you so much for your kind words – it’s wonderful to hear you enjoyed the convenience of our tax refund process. Making things as smooth and stress-free as possible for travellers like you is what we’re all about! We’re definitely looking toward expanding to more destinations, so stay tuned. We’re excited about the possibility of bringing Pie VAT to even more tourists in the future!
Charlotte
I mistakenly registered twice for a…
I mistakenly registered twice for a refund which upset the system! Maggie from the PieVat team has been excellent with her help and communication in unravelling the problem. She has been very patient with all my questions and has managed to sort out the problem so my claim is now approved. Thank you very much. 5 🌟🌟🌟🌟🌟
25 September 2024
Unprompted review
Reply from Pie VAT
Hi Sarah!
Thank you so much for sharing your experience with us! We’re delighted to hear that Maggie could help sort things out and get your claim approved smoothly. Double registrations can sometimes be tricky, so it’s wonderful to know Maggie’s patience and clear communication made a difference. I’ll make sure she sees your 5-star review – she’ll be thrilled! If you ever need anything else, we’re always here to help.
Charlotte
Great Service from support
Needed to contact Pi when a store forgot to give me a claim code. They sorted the problem incredibly quickly. Great service.
10 September 2024
Unprompted review
Reply from Pie VAT
Hi! Thank you for your feedback. We're so glad we could step in and quickly sort out the issue with the missing claim code. Providing efficient, hassle-free support is what we’re all about, and it’s great to know we could deliver that for you. Don’t hesitate to reach out if there’s anything else we can help with – we’re always here!
Charlotte
Warm, receptive and proactive service.
This new process of recovering one's tax refund is I must add a rather difficult one especially for the digitally illiterate.
I was very fortunate that PIE VAT service provider's representative (Maggie) was warm and receptive to my concerns. She guided and was very proactive in ensuring I did it properly and was there throughout the process. My heartfelt thank you.
God Bless You and Yours.
Patricia Lewis-Wong
6 September 2024
Unprompted review
Reply from Pie VAT
Thank you so much for your kind words, Patricia.
We understand that navigating digital processes can sometimes feel challenging, and we’re so glad that Maggie could be there to guide you through it with patience and care. Your recognition of her support means a lot to us, and I’ll make sure Maggie sees your lovely message. Wishing you all the best, and please know we’re here for you anytime you need assistance!
Charlotte
Pie VAT is very easy to process…
Pie VAT is very easy to process refunds, e.g. for tax-free applications.
The handling / application is very simple. You are well guided through the process. And the service is very friendly, fast and uncomplicated.
It couldn't be better.
6 September 2024
Unprompted review
Reply from Pie VAT
Hi Christian! We’re delighted to hear that our refund process felt easy and seamless for you! Making tax-free applications as straightforward and friendly as possible is our top priority, so it’s fantastic to know we achieved that. Thank you for sharing your experience with us – we’re always here to help and look forward to supporting you in the future!
Charlotte
Be careful. Not worth it: They charge whatever they can and as…
They charge whatever they can and as much as possible. I was supposed to receive 2028 JPY and they paid only 1942 JPY. When I asked : Oh 2028 JPY was only an estimate.
30 August 2024
Unprompted review
Reply from Pie VAT
Thank you Emilie for your kind words ❤️
Charlotte
Easy to use!
27 August 2024
Unprompted review
What an easy and speedy way to gain a…
What an easy and speedy way to gain a refund of our VAT! I had one little hiccup and Maggie quickly set me straight on how to finish the forms. I highly recommend this app to anyone travelling in Europe. This is so much simpler than other lining up at the airport office for a refund.
23 August 2024
Unprompted review
I am traveling a lot for work from EU…
I am traveling a lot for work from EU TO FAR East and North America
This is the best service I have ever received in so many years and Maggie has also been excellent and very responsive
Thanks again !
20 August 2024
Unprompted review
Reply from Pie VAT
It’s fantastic to hear that our service has made such a positive impression, especially with all your extensive travel! We’re thrilled Maggie was able to provide you with the support and responsiveness you needed. Thank you for sharing your experience – we’re here whenever you need us and look forward to being part of your future journeys!
Charlotte
Very easy and convenient way of…
Very easy and convenient way of claiming the refund. So much better than stressing around on the airports to get the stamps on all the papers. I wish all could do it as fast ans as easy as with Pie. Even customer service on the app is super fast and positive. Highly recommended!
19 August 2024
Unprompted review
Reply from Pie VAT
It’s fantastic to know our service has helped make your refund process so smooth and stress-free Johan!
Avoiding the usual airport paperwork rush is exactly what we strive for, and we’re thrilled that it worked well for you. We truly appreciate your recommendation and are always here to support you with fast, friendly assistance whenever you need it!
Charlotte
Pie VAT is a smart system for tax refunds
Pie VAT was very helpful and willing to assist me in completing the necessary steps to complete the refund, it’s a clever system that takes out much of the previous hassle and struggles to get a tax refund
14 August 2024
Unprompted review
Reply from Pie VAT
Making tax refunds easy and straightforward is exactly why we designed Pie VAT, so it's wonderful to hear it worked well for you Arnbór! Our team is always ready to assist, and we’re glad we could help you complete the process smoothly. Thank you for choosing us, and we’re here whenever you need support on your travels!
Charlotte
Quick response!
Quick response is very helpful when there was refund problem. The experience is fantastic!
8 August 2024
Unprompted review
It takes too long time to refund still waiting
It takes too long time to refund still waiting.
I bought some products with tax free shopping both pie vat and global blue. I applied same day for tax reimbursement both companies. Pie vat claims that they are offering fast refund when compared with other companies. On the contrary global blue refunded yesterday to bank card, but pie vat still didn’t reflect anything. I am regretting to not buy from other stores which are have an agreement with global blue.
3 July 2024
Unprompted review
Reply from Pie VAT
Hi Didem, thank you for sharing your experience with us. We sincerely apologise for the delay in getting your refund to you, as we understand how frustrating this must be. While we strive to provide a swift and seamless service, we clearly fell short in this instance.
Your feedback is invaluable to us, and we will use it to improve our processes moving forward.
Have a nice day
Charlotte
Quite convenient than before (need to…
Quite convenient than before (need to queue a lot before using Pie VAT, and you can contact with the customer service even if you leave the country and they really offer great help!
6 August 2024
Unprompted review
Easy to complete and Charlotte helped…
Easy to complete and Charlotte helped me complete the last section advising I did not need immigration to stamp my receipts.
4 August 2024
Unprompted review
Reply from Pie VAT
Hi Grant - thank you so much for your kind review! I'm really glad to hear that you found the process easy to complete.
It was a pleasure assisting you with the final section, and I'm happy I could provide the guidance you needed regarding the immigration stamp. Our goal is to make things as smooth and straightforward as possible for our clients!
If you have any more questions or need help in the future, please feel free to reach out. I appreciate your support and look forward to assisting you again!
Best regards,
Charlotte
Cool company
Even though I had issues with the clarity of the app, their customer service is great and not only did they resolve my claim, but actually listened and considered my feedback. Would recommend!
2 August 2024
Unprompted review
Reply from Pie VAT
Hi Dino - Thank you for your feedback and kind words! I know you had some issues with the clarity of the app, but I'm happy to know that we resolved your claim and I sent your feedback to our engineering team who have taken steps to make things clearer :)
Your input is invaluable to us, and we’re constantly working to improve our app and services based on feedback like yours. We’re really happy to know that you would recommend us!
If you have any further suggestions or need assistance in the future, please don’t hesitate to reach out - have a great day!
Charlotte
Very efficient.
Very efficient, easy and good system, operated by friendly and helpful people.
5 July 2024
Unprompted review
Reply from Pie VAT
Hi Peter - thank you so much for your super kind feedback! We're delighted to hear that you found our system efficient and easy to use.
It's fantastic to know that the friendliness and helpfulness of our team here at Pie made a positive impact on your experience. We strive to provide excellent service and make everything as smooth as possible for our clients.
If you ever need any assistance or have more feedback to share, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Have a wonderful day.
Charlotte
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