The pillow is great and just as described, but the order took a bit too long to arrive. The DPD delivery guy also lied about us not being home the first day it was meant to be delivered, and it was fi... See more
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Review summary
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Bought 2 dunlopillows. Easy to do - but description could better since there are 2 types of this pillow and I had to investigate more to ensure I was ordering the correct type
Company replied
Easy to order, just a lot of scrolling & a bit of back and forth between pages needed to ensure I'd selected the correct pillow.
Company replied
Very easy site to use as I used the search engine to find what I wanted, hopefully the anti snore pillows work but this will be a product review at a later date....UPDATE still waiting on my pillows o... See more
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Company details
Written by the company
Pillow World is Britain's Leading Pillow Specialist and your one stop pillow shop. We have every type of pillow from all the biggest pillow brands. At Pillow World we don't do fake sales, just low prices everyday. We promise to have Britain's lowest prices 365 days a year. We live and breathe pillows and are passionate about helping you find your perfect sleeping partners. The pillow is the single most important item in your home. It cradles your head and neck, aligns your spine and makes sleep possible. A great pillow will improve any mattress and improve your sleep. A poor pillow makes the best mattress uncomfortable and makes sleep nigh on impossible. We have all experienced the frustration and pain of a poor pillow, whether on holiday or staying at a friend’s. The anguish of pillow origami as you try to plump and fold your flattened excuse for a pillow into something remotely comfortable and supportive is something no one should have to go through. At Pillow World, we have studied pillows from around the globe, looking for the best of the best in every type of pillow. We have even designed and developed new pillows, creating sleep solutions specifically targeted at solving the most common sleep problems. We have pain relief pillows, cooling pillows, anti-snore pillows, anti-allergy pillows, washable pillows, lavender pillows, memory foam pillows, luxury feather and down pillows, latex pillows, pillows for side sleepers, front sleepers, back sleepers and even for wrigglers who move around all night. We have ergonomic pillows, anatomic pillows, breathable pillows, soft and squishy pillows and firm, supportive pillows. Most importantly, we have the right ‘sleep better’ pillows for you. We have 1000's of pillows in stock for super fast delivery, because when you decide you need new pillows you wants them as soon as possible. Happy sleeping from everyone at Pillow World.
Contact info
United Kingdom
- 0333 335 6455
- heretohelp@pillowworld.com
- pillowworld.com
4.3
Excellent
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Pillow World
Thank you for your feedback.
We’re glad to hear you found everything quick, convenient and easy to use.
Happy sleeping 💤
Very smooth easy experience
Very smooth easy experience
Wish all on line shopping was so easy
7 February 2026
Unprompted review
Reply from Pillow World
Thanks so much for your lovely review.
We’re really pleased you had such a smooth and easy experience -that’s exactly what we aim for.
Happy sleeping 💤
Reply from Pillow World
Thank you for taking the time to leave a review.
Great to hear you found the ordering process straightforward and hassle-free.
Happy sleeping 💤
Reply from Pillow World
Thanks for your review.
We’re delighted to hear your order arrived quickly and that you’re happy with your pillow 😊
Happy sleeping 💤
Dunlopillo Serenity Pillow
I was specifically looking for a new Dunlopillo pillow and found Pillow World selling them.
I know they are not easily available due to the company no longer existing but the pillows still be manufactured.
I ordered the Dunlopillo Serenity pillows and I’m hoping they are as good as the original I purchased years ago.
Pillow Worlds website was easy to navigate.
5 February 2026
Unprompted review
Reply from Pillow World
Thanks for sharing your experience, Paul - we’re pleased you found exactly what you were looking for and that the website was easy to navigate.
Dunlopillo pillows are still manufactured to the same high standards, and we hope the Serenity lives up to the one you’ve loved for years.
Happy sleeping 💤
The website was easy peasy
The website was easy to use and with clear descriptions of product. I liked the review section, which helped me to make up my mind and order product.
4 February 2026
Unprompted review
Reply from Pillow World
We’re so glad you found the website easy to use and the product descriptions helpful.
It’s great to hear the reviews helped you feel confident in your choice.
Happy sleeping 💤
Won’t take return for faulty unopened pillow!
UPDATE ON REVIEWS: Pillow World have now backed down on taking my return of an unopened, unused item (as they legally have to) - probably because of my posting on trust pilot. I again RECOMMEND you avoid this web based company who sell substandard pillows - not the same ones as you see in the shops - and refuse to take returns unless you start quoting your consumer rights at them! (I have yet to see my money back - who knows if they will honour its return!)
Bought a Tempur pillow on line from their website and it came quickly but is clearly not the correct pillow: I had already seen the pillow I wanted in Gillies and Dreams - this pillow though presented with the same name is much lighter and the memory foam not as responsive.
Without even taking the pillow out of the packaging I immediately emailed them for a return and they are absolutely refusing …. Not just asking I pay postage. They are saying they simply don’t take any returns at all.
So basically this is an on line company which won’t take returns as all even for incorrectly presented and unopened and unused products. AVOID LIKE THE PLAGUE
4 February 2026
Unprompted review
Reply from Pillow World
We’re sorry to hear you’re unhappy with your experience and appreciate you taking the time to share your feedback.
Tempur pillows can vary in weight and feel depending on the specific model - for example, the Prima SmartCool uses a different internal structure to models such as the Tempur Cloud, which can make it feel lighter and more adaptive rather than dense or rigid.
As this is already being reviewed with our customer service team, we’ll continue to work through this directly with you.
They had what I wanted and with free…
They had what I wanted and with free delivery and a discount code.
4 February 2026
Unprompted review
Reply from Pillow World
We’re glad we had exactly what you needed and that free delivery and a discount helped too.
Thanks for choosing Pillow World.
Happy sleeping 💤
good discounted price
good discounted price, great product and fast service
28 January 2026
Unprompted review
Reply from Pillow World
Thanks for your kind feedback - great to hear you were happy with the price, product and speedy service.
We appreciate your support.
Happy sleeping 💤
Reply from Pillow World
Thank you for your review - we’re delighted you’re pleased with the quality.
We hope you continue to enjoy your pillow.
Happy sleeping 💤
Easy to navigate and order…
Easy to navigate and order .well.pleased.
3 February 2026
Unprompted review
Reply from Pillow World
We’re pleased to hear you found the website easy to navigate and ordering straightforward.
Thanks for choosing Pillow World.
Happy sleeping 💤
Great company and product.
The pillow is so comfortable. It arrived very quickly. Customer service was very quick to respond to a query I had. Great company and product.
3 February 2026
Unprompted review
Reply from Pillow World
It’s lovely to hear how comfortable you’re finding your pillow.
We’re also glad our delivery and customer service met expectations.
Happy sleeping 💤
I’m very pleased with the pillow queen…
I’m very pleased with the pillow queen size. The service was very efficient and came very quickly.
28 January 2026
Unprompted review
Reply from Pillow World
Thank you for your feedback Linda, we’re delighted you’re pleased with your queen size pillow.
Great to hear delivery and service were quick and efficient.
Happy sleeping 💤
Excellent product at a good price
Excellent product at a good price. Delivery was fast with good communication throughout
21 January 2026
Unprompted review
Reply from Pillow World
Thanks for your review Steve, we’re pleased you found great value and fast delivery.
We appreciate you choosing Pillow World!
Happy sleeping 💤
All round great!
Easy order process, good price for a relatively expensive item which wasn't in stock anywhere else. Plus quick shipping.
26 January 2026
Unprompted review
Reply from Pillow World
We’re delighted you found the ordering process easy and the pricing competitive.
Great to hear delivery was quick too.
Happy sleeping 💤
Easy to use website
Easy to use website. Clearly marked benefits of each pillow plus I've finally found somewhere that sells my favourite pillows which makes me very happy.
1 February 2026
Unprompted review
Reply from Pillow World
We’re so pleased to hear you found the website easy to use and the product information helpful.
Even better that you’ve found your favourite pillows with us - that’s exactly what we love to hear.
Happy sleeping 💤
A total rip off!
Ordered pillows on 31st January and still haven’t received them. Had two emails saying they were on target to deliver the pillows within the quoted delivery timeframe. The website is now down and the phone line is permanently closed. I’m now having to try and claim my money back through my credit card company. DO NOT ORDER from this company.
31 January 2026
Unprompted review
Reply from Pillow World
Thank you for your lovely feedback.
We’re really glad you enjoyed using the website and were happy with the pricing.
Happy sleeping 💤
Good system, great produce.
Very easy to sort and then order, and the extra 10% discount was a bonus.
31 January 2026
Unprompted review
Reply from Pillow World
Thanks so much for your review.
Great to hear you found everything easy to sort and order, and that the extra 10% off was a nice bonus too.
Happy sleeping 💤
Site was intuitive and easy to use.
31 January 2026
Unprompted review
Reply from Pillow World
Thank you for your feedback.
We’re pleased to hear you found the site intuitive and easy to use.
Happy sleeping 💤
Easy ordering
Easy ordering, competitive pricing and good communication.
22 January 2026
Unprompted review
Reply from Pillow World
Thanks for taking the time to leave a review.
We’re glad you found the ordering process straightforward, the pricing competitive, and the communication helpful.
Happy sleeping 💤
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