The pillow is great and just as described, but the order took a bit too long to arrive. The DPD delivery guy also lied about us not being home the first day it was meant to be delivered, and it was fi... See more
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Review summary
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Bought 2 dunlopillows. Easy to do - but description could better since there are 2 types of this pillow and I had to investigate more to ensure I was ordering the correct type
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Easy to order, just a lot of scrolling & a bit of back and forth between pages needed to ensure I'd selected the correct pillow.
Company replied
Very easy site to use as I used the search engine to find what I wanted, hopefully the anti snore pillows work but this will be a product review at a later date....UPDATE still waiting on my pillows o... See more
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Company details
Written by the company
Pillow World is Britain's Leading Pillow Specialist and your one stop pillow shop. We have every type of pillow from all the biggest pillow brands. At Pillow World we don't do fake sales, just low prices everyday. We promise to have Britain's lowest prices 365 days a year. We live and breathe pillows and are passionate about helping you find your perfect sleeping partners. The pillow is the single most important item in your home. It cradles your head and neck, aligns your spine and makes sleep possible. A great pillow will improve any mattress and improve your sleep. A poor pillow makes the best mattress uncomfortable and makes sleep nigh on impossible. We have all experienced the frustration and pain of a poor pillow, whether on holiday or staying at a friend’s. The anguish of pillow origami as you try to plump and fold your flattened excuse for a pillow into something remotely comfortable and supportive is something no one should have to go through. At Pillow World, we have studied pillows from around the globe, looking for the best of the best in every type of pillow. We have even designed and developed new pillows, creating sleep solutions specifically targeted at solving the most common sleep problems. We have pain relief pillows, cooling pillows, anti-snore pillows, anti-allergy pillows, washable pillows, lavender pillows, memory foam pillows, luxury feather and down pillows, latex pillows, pillows for side sleepers, front sleepers, back sleepers and even for wrigglers who move around all night. We have ergonomic pillows, anatomic pillows, breathable pillows, soft and squishy pillows and firm, supportive pillows. Most importantly, we have the right ‘sleep better’ pillows for you. We have 1000's of pillows in stock for super fast delivery, because when you decide you need new pillows you wants them as soon as possible. Happy sleeping from everyone at Pillow World.
Contact info
United Kingdom
- 0333 335 6455
- heretohelp@pillowworld.com
- pillowworld.com
4.3
Excellent
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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New pillow
Very quick service, I did think the discount code box was a bit hard to find to be honest. I had a dunlopillo as a child, this side sleeper one is different to that one, however I now have neck issues and finding this pillow a great help so far
10 January 2026
Unprompted review
Reply from Pillow World
Thank you for sharing your experience, Deborah - we’re pleased to hear the service was quick and efficient.
It’s especially lovely to hear the pillow is already helping with your neck issues, and we appreciate the feedback about the discount code box too.
Happy sleeping 💤
Comfortable latex pillow
Good advice on the website, all dimensions and guidance was clear and concise.
23 January 2026
Unprompted review
Reply from Pillow World
Thanks so much for your review, Sue - we’re glad the website guidance and dimensions were clear and helpful.
It’s great to hear you’re enjoying your latex pillow.
Happy sleeping 💤
Prices are competitive
Prices are competitive, great value and good selection of products. The communication is very good and delivery was as stated. I am a repeat customer and would continue to use this company in the future.
6 January 2026
Unprompted review
Reply from Pillow World
Thank you for your kind words, Sharon - we’re really pleased you found our prices competitive and the service reliable.
It means a lot to hear you’re a repeat customer and plan to shop with us again.
Happy sleeping 💤
Easy to use informative website
Easy to use informative website with great descriptions and benefits listed making a potentially tricky sale easy
23 January 2026
Unprompted review
Reply from Pillow World
Thanks for your feedback, Simon - we’re glad you found the website easy to use and informative.
Helping make pillow shopping simple and stress-free is exactly what we aim for.
Happy sleeping 💤
Easy to find what we wanted....and…
Easy to find what we wanted....and order
My wife wanted a replacement to her favourite of 15 years
Perfect exactly the same
22 January 2026
Unprompted review
Reply from Pillow World
Thank you for your review, Ian - we’re delighted your wife found the perfect replacement after all those years!
It’s great to hear everything was exactly as expected.
Happy sleeping 💤
Reply from Pillow World
Thanks for your review, Ian - we’re pleased you found the website easy to navigate and checkout quick.
We really appreciate you taking the time to share your experience.
Happy sleeping 💤
Quick fast and efficient service
Quick fast and efficient service. Great pillows.
22 January 2026
Unprompted review
Reply from Pillow World
Thank you for your lovely feedback, Jacqueline - we’re glad you found the service quick and efficient.
It’s great to hear you’re enjoying your pillows.
Happy sleeping 💤
Very good
The web site was easy to navigate around. And easy to understand how to order items.
22 January 2026
Unprompted review
Reply from Pillow World
Thanks for your review, Paul - we’re pleased you found the website easy to use and understand.
Making ordering simple and straightforward is really important to us.
Happy sleeping 💤
Ordered 4 pillows only recieved 2 have…
Ordered 4 pillows only recieved 2 have been on phone over the last 3 weeks and the customer services are usless keep being fobbed off saying they are sending out a disclaimer form by post again still not arriving this is the third letter they say they have sent
Definately will not be ordering from them again
22 January 2026
Unprompted review
Reply from Pillow World
Hi William, we’re really sorry for the frustration this has caused and for the delay in resolving your missing pillows.
Our customer service team has posted a new disclaimer form to you and it should have been with you by the end of last or over the weekend, so that we can get this sorted as quickly as possible once it’s received.
Thank you for your patience, and we’re genuinely sorry this experience hasn’t met the standard we aim to deliver.
Good make…
Easy to access on eBay and fast delivery. We are buying a new bed need pillows to help me sleep. Reasonable price
21 January 2026
Unprompted review
Reply from Pillow World
Thank you for your lovely review, Rita, we’re so pleased you found us easily and that your delivery was quick.
Choosing the right pillows can make a real difference to sleep, especially with a new bed on the way.
Happy sleeping 💤
They had just the right pillows that we…
They had just the right pillows that we wanted
21 January 2026
Unprompted review
Reply from Pillow World
Thanks so much for your feedback, Angela, we’re glad you found exactly the pillows you were looking for.
It’s great to hear our range helped make choosing easy.
Happy sleeping 💤
Website easy to use…
Website easy to use…I have had Dunlopillows for many years and hope these are up to the usual high standards…
21 January 2026
Unprompted review
Reply from Pillow World
Thank you for sharing your thoughts, Jean, we’re really pleased you found the website easy to use.
Dunlopillo is a firm favourite, and we hope your new pillows live up to the high standards you’re used to.
Happy sleeping 💤
Easy to navigate website
Easy to navigate website. Offers clear and easy to access. Efficient payment options. Quick confirmation of purchase.
20 January 2026
Unprompted review
Reply from Pillow World
Thank you for your lovely feedback! We’re so glad you found our website easy to navigate and the checkout process efficient. We hope you enjoy your new pillows!
Happy sleeping 💤
Excellent Value Pillows
Wanted to replace our old Dunlopillos and got a great deal with Pillow World and a discount on top. Would highly recommend
19 January 2026
Unprompted review
Reply from Pillow World
Thank you for your review, Lindsay.
We’re so glad you found great value in your new Dunlopillo pillows and enjoyed the extra discount.
We really appreciate your recommendation!
Happy sleeping 💤
Website easy to navigate
Website easy to navigate. Extra discount applied easily. Follow up email to confirm marketing preferences appreciated.
19 January 2026
Unprompted review
Reply from Pillow World
Thanks so much for your lovely review, Hannah.
We’re delighted to hear you found the website easy to use and that the discount and follow-up emails were helpful.
We really appreciate you choosing Pillow World.
Happy sleeping 💤😴
Plenty of choice to make an informed decision
Easy site to negotiate, lots of choice and information about the products for sale
17 January 2026
Unprompted review
Reply from Pillow World
So glad you're happy Jane, thank you for the feedback!
It was so easy to order what I wanted.
17 January 2026
Unprompted review
Reply from Pillow World
Glad to hear it Ian, Happy Sleeping 💤
An easy to navigate website with a very…
An easy to navigate website with a very useful discount code.,
17 January 2026
Unprompted review
Reply from Pillow World
We aim to make comfort easy! Thanks for the feedback Frances.
Reply from Pillow World
Thank you Kay, appreciate the feedback. Happy Sleeping
Excellent quality products, good prices
My friend phoned asking if I knew where to buy the dunlopillo serenity , (id bought them over 10 years ago but they were crumbling now ) I was on the Internet and ordering from pillow world in seconds , so easy , confirmed with a discount and being delivered in a few days!! Fantastic !! Literally no effort to order , the process was simple and confirmation immediate
17 January 2026
Unprompted review
Reply from Pillow World
Gwen thank you very much for the feedback! Happy Sleeping 💤
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