I had a long chat with Keelan, and he was absolutely amazing. He patiently walked me through everything, explained the process clearly, and genuinely cared about helping me. Truly one of the most help... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The call was efficient with virtually no wait time. My customer service agent, Chris, was very detailed, thorough and helpful. I had a lot of questions and he took the time to not only answer all of t... See more
Company replied
I recently spoke with a member of your customer service team named Chris, and I want to commend him for his excellent support. He answered all of my questions clearly, took the time to make sure I u... See more
Company replied
Spoke to Chris in customer support, and to say he was pleasant and extremely efficient and helpful would be an understatement. I emailed him with a slight issue I had and literally 10 minutes later he... See more
Company replied
Company details
- Energy supplier
- Electric utility company
- Energy Equipment and Solutions
- Green energy supplier
- Solar Energy Company
Written by the company
At Pinergy we believe in change. We believe in treating energy with respect. We believe that each of us has a part to play in creating a sustainable energy future. Pinergy was founded with a simple goal — to make a difference in the energy sector. Over time, we have grown to become Ireland’s leading authority on smart energy technology. Today we supply 100% renewable energy and sector-specific insights to thousands of businesses and homes across Ireland.
Contact info
Dublin 4, Ireland
- 0818 363 749
- customerservices@pinergy.ie
- pinergy.ie
4.4
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a pleasure dealing with your Representative
It was a pleasure dealing with your representative,Keelan. He was very knowledgeable and helpful and got my issue sorted without any fuss.
6 February 2026
Unprompted review
Reply from Pinergy
Hi Michael
Thank you for taking the time to leave a 5* review for Keelan.
We are delighted to hear you had good experince with him.
Thanks
Tara
Excellent work by Carlie👏👏👏
27 February 2026
Unprompted review
Reply from Pinergy
Hi Omar
Thank you for taking the time to leave a 5* review for Carlie.
We are delighted to hear you had good experince.
Thanks
Tara
Finding your MPRN is impossible on App
Finding your MPRN is impossible on the app. A basic piece of information needed to report electrical faults through EBS online system. This is a failure on Pinergy’s part - should be available on the app when logged in. Especially during hours where Pinergy customer support is unreachable - such as 4am.
Edit: I just received a support call. Pinergy claim the MPRN isn’t shown in the app for GDPR reasons, but that doesn’t hold up. The MPRN is a premises identifier, not personal data on its own, and it’s already printed on bills and shared with ESB Networks and other suppliers. If it were genuinely restricted under GDPR, it wouldn’t be routinely disclosed through those channels. Hiding it in the app appears to be a product or design choice rather than a legal requirement - therefore, a failure of Pinergy’s part to supply basic information required as part of logging a ESB fault.
21 February 2026
Unprompted review
The explanation was very good
He took his time not rushing to explain in details, He allowed me to ask where I don't understand.
18 February 2026
Unprompted review
Reply from Pinergy
Hi Sithabeleni
Thank you for taking the time to leave a 5* review for Chris.
We are delighted to hear you had good experince.
Thanks
Tara
Keegan was really helpful and easy to…
Keegan was really helpful and easy to talk to, he answered all my questions and helped me understand what was happening, he explained everything really well and helped me with my problem, overall I am satisfied
18 February 2026
Unprompted review
Reply from Pinergy
Hi Caroline
Thank you for taking the time to leave a 5* review for Keelan.
We are delighted to hear you had good customer service.
Thanks
Tara
Excellent
Really good customer service, Easy to talk to and promise keeper
17 February 2026
Unprompted review
Reply from Pinergy
Hi Rowda
Thank you for taking the time to leave a 5* review for Maeve.
We are delighted to hear you had good customer service.
Thanks
Tara
Great Customer Support
Pinergy is definitely more expensive than the majority of other providers. But the support provided by their phone-team (specifically Aoibhe today) is top tier.
13 February 2026
Unprompted review
Reply from Pinergy
Hi Sam
Thank you for taking the time to leave a review for Aoibhe.
I will pass on the feedback to her.
Thanks
Tara
Really helpful and patient and friendly…
Really helpful and patient and friendly it’s a really good person
10 February 2026
Unprompted review
Reply from Pinergy
Hi Diogo
Thank you for taking the time to leave a 5* review.
We are happy to hear you had a good experience.
Thanks
Tara
Spoke with Maeve who was very pleasant
Spoke with Maeve who was very pleasant, helpful and made the experience easy to navigate.
29 January 2026
Unprompted review
Reply from Pinergy
Hi JJ
Thank you for taking the time to leave a 5* review for Maeve.
I will pass on the feedback.
Thanks
Tara
Chris was fantastic
Chris was fantastic! I called to check an offer where in the end it would not be beneficial and he, in addition to explaining the difference to me, still helped us with a much better plan. In addition to being very patient in explaining considering the accent barrier. Thank you!
4 February 2026
Unprompted review
Reply from Pinergy
Hi Vanessa
Thank you for taking the time to leave a 5* review for Chris. We are delighted to hear you had a fantastic experience with Chris.
I will pass on the feedback.
Thanks
Tara
Great customer service
Great customer service. No waiting in the queue when calling. Getting honest recommendations.
30 January 2026
Unprompted review
Reply from Pinergy
Hi Saket
Thank you for taking the time to leave a 5* review. We are delighted to hear you had a good experience with us.
Thanks
Tara
Quick and Easy
Quick and Easy
Chris at Pinergy was outstanding in providing the right information in terms of contract changes, the switch was smooth and without any issues.
30 January 2026
Unprompted review
Reply from Pinergy
Hi Timur
Thank you for taking the time to leave a 5* review for Chris. We are delighted to hear you had a fantastic experience with him.
I will pass on the feedback.
Thanks
Tara
Very helpful
Very helpful. Plain speaking, clear explanations, pleasant manner
28 January 2026
Unprompted review
Reply from Pinergy
Hey Iain,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Tara
Very quick and efficient response to my…
Very quick and efficient response to my queries.
21 January 2026
Unprompted review
Reply from Pinergy
Hey Diana,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Tara
The customer service was very helpful…
The customer service was very helpful and professional, all my questions were answered in a friendly manner. Thank you very Much Chris for the support and enlightening me on the discounts on my account . You made my day.
20 January 2026
Unprompted review
Reply from Pinergy
Hey Grace,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Reply from Pinergy
Hey,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Very high bills
Very high bills , don’t even think about this company ,
19 January 2026
Unprompted review
Reply from Pinergy
Hey Sarvesh,
Thank you for taking the time to leave a review with ourselves, I'm sorry to hear that you are unsatisfied with the rates you were offered. I'll be sure to pass on your feedback.
Caolán
Very articulate and infomercial.Thank…
Very articulate and infomercial.Thank you.
19 January 2026
Unprompted review
Reply from Pinergy
Hey Charity,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Perfect
Received a very prompt reply. Asked for a proof of address type of document.
17 January 2026
Unprompted review
Reply from Pinergy
Hey Salmin,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Chris was very helpful and gave me…
Chris was very helpful and gave me loads of Information. He was very pleasant.
15 January 2026
Unprompted review
Reply from Pinergy
Hey Lorraine,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.