The Pinewoods Clinic Reviews 131

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to make them feel at ease. Many highlight the exceptional service received, noting the thorough explanations, attentive care, and overall positive experience. The user experience is frequently described as smooth and comfortable, with many appreciating the welcoming atmosphere and the expertise of the practitioners. However, some people were dissatisfied with the booking process, mentioning issues with communication and follow-up calls for appointments. Despite this, the convenient location of the clinic is often appreciated by customers.

What people talk about most

Staff

Clients share positive opinions on staff. Reviewers consistently praise the team for being friendly,... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the... See more

User experience

Customers had positive experiences with user_experience. Many reviewers expressed extreme happiness with... See more

Booking process

People report ambiguous experiences with the booking process. Many customers found it easy to book procedures... See more

Location

Customers consistently note positive experiences with the location. Many appreciate its convenience, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am beyond happy with my neck surgery . Went for so many consultations but as soon as I met Rob Laycock I knew I had found my surgeon!! Results are amazing with such care for scarring ..post 3 weeks... See more

Company replied

Rated 5 out of 5 stars

I booked my appointment with the Pinewood Clinic based off word of mouth. I had eyelid surgery done with Rob and C02 Lazer. Rob is incredible, he takes pride in his work and you can tell. The nurses a... See more

Rated 5 out of 5 stars

I visited Context Nutrition at The Pinewoods Clinic today. I have been chronically ill for years with IBS. Debbie their consultant has supported me so much & advised me on a diet that quite frankly ha... See more

Rated 5 out of 5 stars

Exceptional care from the Pinewoods Clinic today. Fabienne on the desk was welcoming and friendly and the nursing staff were reassuring, kind and knowledgeable. Mr Thiru, the surgeon explained what wa... See more


Company details

  1. Health consultant

Written by the company

Medical & Cosmetic Clinic: Specialising in Facial Aesthetics, CO2 Laser for Skin resurfacing, Skin Cancers, Dermatology, Women’s Health, Orthopaedics, Maxillofacial & Oral Surgery. A consultant led service designed to give you the treatments you need when you need them. Our comfortable and well equipped clinic provides a relaxed and private environment enabling you to access the care you desire confidently.


Contact info

4.9

Excellent

TrustScore 5 out of 5

131 reviews

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Rated 5 out of 5 stars

What a Fabulous Clinic 👌

Known Rob Laycock now for some years since he did my upper and lower blepharoplasty before opening The Pinewoods Clinic
I've had other procedures done since and everything is fully explained and relaxed in the lovely modern environment of "The Pinewoods"
You feel safe secure and relaxed in the experienced hands of Mr Laycock
All the other staff including Fabienne on reception and Jodie who assist Mr Laycock are fabulous 👌 putting you at ease and reassuring at all times.
Have no hesitation on going to this clinic as it is so so friendly and everyone is caring compassionate and kind💕

Check out all the other medical
Procedures and specialists you can book to see here too.
You'll be surprised

6 June 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with every single…

I couldn’t be happier with every single treatment I have had at Pinewoods. I’ve had dermatology appointments for skin cancer and had my cancer removals performed there and I have been so pleased with every procedure. You feel reassured and in the best hands always. I have to mention Jodie as nothing is ever too much for her.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional care from the Pinewoods…

Exceptional care from the Pinewoods Clinic today. Fabienne on the desk was welcoming and friendly and the nursing staff were reassuring, kind and knowledgeable. Mr Thiru, the surgeon explained what was happening throughout my procedure and was highly skilled. He answered all my questions and I felt at ease. Jodie gave me clear after care instructions and advised to call anytime if I had any concerns. I look forward to visiting again in a couple of weeks to get my stitches out! Thank you!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Such a relaxing experience....

I found Pinewoods Clinic when I was diagnosed with a SCC at a National Health hospital. I cannot recommend the clinic and the staff who work there highly enough. I had every confidence in Rob Laycock from the moment I met him and my procedure was carried out beautifully on the same day as my consultation. The clinic has such a relaxed atmosphere. All the staff are so friendly and pleasant. Special shout out to Jodie who is not only very knowledgeable but also so kind and caring. I wouldn't hesitate to recommend Pinewoods to anybody and would confidently go back there any time.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent clinic

Found out via NHS that I had BCC. Wanted it removed asap. Booked into Pinewoods with Dr Bontea. No long waiting times. Relaxed vibe in the clinic. Jodie who works with Dr Bontea is amazing. They both made me feel at ease and I can’t fault anything about the experience so far. Had my stitches removed Friday. Painless again thanks to Jodie ⭐️ will be back for histology and to check the healing process, very thorough.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

From the moment I arrived I was made to feel totally at ease with the professional and excellent care I received, not only by Mr Laycock, but also nurse Jodie for her extensive after care. I would like to thank the whole team for the superb treatment I received and will definitely recommend Pinewood Clinic to family and friends.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Quick, painless procedure

Came to Pinewoods Clinic for mole removal, Dr Bontea delivered a no-nonsense, painless procedure in less than 20 minutes - wouldn't go to anyone else! The nurse was very attentive to ensure I was ok throughout.

Great experience overall.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Best experience

Dr Bontea is just amazing. He explains everything in detail and his is very skilled. The atmosphere was luxurious, relaxed and Jodie , his nurse was very good at making sure everything is perfect. Wouldn’t go anywhere else

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous! Highly recommend…

Fabulous! Very friendly, helpful and well trained staff make the whole experience super easy and stress free. Mr Laycock was friendly, professional and an excellent clinician. I’m extremely happy with the whole experience and have already recommended Pinewood Clinic to family and friends.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

great experience

great experience - superb team, very people centred and delivering great interventions with care

8 April 2025
Unprompted review
Rated 5 out of 5 stars

First class and very professional…

First class and very professional experience. From the moment I arrived I was made to feel at ease by the receptionist. As usual Mr Laycock was fantastic and very helpful indeed. His knowledge and skill are without doubt top rate. Nurse Victoria was extremely kind and knowledgeable and made me feel relaxed and comfortable. I would just like to thank the whole team for the tremendous treatment I received.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

From making my appointment with a very…

From making my appointment with a very understanding lady to my follow appointment, I can’t fault this clinic.
Mr Haughton put me at ease and explained everything to me.
Would not hesitate to return.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic recent visit to…

Absolutely fantastic recent visit to The Pinewoods Clinic.. Straight away I felt completely relaxed when greeted by the lovely staff here, and then consultation by Mr Rob Laycock followed by treatment shortly after.Must say the professional team stands out by miles would definitely recommend them to all

23 January 2025
Unprompted review
Rated 5 out of 5 stars

First class experience from start to…

First class experience from start to finish. Rob and his team are so friendly and very professional. I was put at ease straight away chatting to Jodie and Fabian the receptionist when I first got to the clinic. Rob talked me through the procedure and included my partner, which was fantastic showing us pictures before and after the procedure and what to expect . The Clinic is lovely I felt very comfortable. I have recommended my procedure and Rob to several people already. I highly recommend this Clinic and Rob and his lovely team of ladies. I’m very pleased with my procedure and look forward to coming back again very soon. 😘

2 January 2025
Unprompted review
Rated 5 out of 5 stars

I attended Waterloo clinic for health…

I attended Waterloo clinic for health check. The nurse noticed a blemish on my back and referred me to skin specialist who was on duty and diagnosed cancer cells with specialist camera. Operation was carried out 25 minutes later . Also had consultation with Libby who phoned me later in week with my blood test results. So many thanks to all the staff for their excellent treatment ( including coffee and sweets) only criticism was wished my blood results were better but as am 78 years old should not complain. Would recommend this clinic most highly

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Great clinic

I’ve been going to the pinewoods clinic for some years now and Rob and Jodie have been amazing. They are so friendly and make you feel so relaxed but still in a very professional manner. Your always really nervous before a procedure but once your there sitting in the lounge area chatting away to the receptionist or maybe the nurse etc you become very relaxed. It’s a great clinic and I’ve recommended it to lots of people which isn’t like me! I must also mention Fabian the receptionist. She’s the first person you see when you arrive and first impressions are very important for a business, but no worries there as again she’s part of the team and like them all so friendly and helpful. It’s a lovely place!

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Had a small melanoma removed

Had a small melanoma removed. All the staff were exceptional. They were extremely professional putting me very much at ease. Would highly recommend

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Pinewood for treatments!

I’ve been going to Pinewood for a number of years and had various treatments with Rob. He is always professional, informative and caring with every visit. Rob and his colleagues always make you feel so welcome and comfortable. I cannot recommend them enough for anyone looking to visit Pinewood for their treatments!

7 November 2024
Unprompted review

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