The Pinewoods Clinic Reviews 131

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to make them feel at ease. Many highlight the exceptional service received, noting the thorough explanations, attentive care, and overall positive experience. The user experience is frequently described as smooth and comfortable, with many appreciating the welcoming atmosphere and the expertise of the practitioners. However, some people were dissatisfied with the booking process, mentioning issues with communication and follow-up calls for appointments. Despite this, the convenient location of the clinic is often appreciated by customers.

What people talk about most

Staff

Clients share positive opinions on staff. Reviewers consistently praise the team for being friendly,... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the... See more

User experience

Customers had positive experiences with user_experience. Many reviewers expressed extreme happiness with... See more

Booking process

People report ambiguous experiences with the booking process. Many customers found it easy to book procedures... See more

Location

Customers consistently note positive experiences with the location. Many appreciate its convenience, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am beyond happy with my neck surgery . Went for so many consultations but as soon as I met Rob Laycock I knew I had found my surgeon!! Results are amazing with such care for scarring ..post 3 weeks... See more

Company replied

Rated 5 out of 5 stars

I booked my appointment with the Pinewood Clinic based off word of mouth. I had eyelid surgery done with Rob and C02 Lazer. Rob is incredible, he takes pride in his work and you can tell. The nurses a... See more

Rated 5 out of 5 stars

I visited Context Nutrition at The Pinewoods Clinic today. I have been chronically ill for years with IBS. Debbie their consultant has supported me so much & advised me on a diet that quite frankly ha... See more

Rated 5 out of 5 stars

Exceptional care from the Pinewoods Clinic today. Fabienne on the desk was welcoming and friendly and the nursing staff were reassuring, kind and knowledgeable. Mr Thiru, the surgeon explained what wa... See more


Company details

  1. Health consultant

Written by the company

Medical & Cosmetic Clinic: Specialising in Facial Aesthetics, CO2 Laser for Skin resurfacing, Skin Cancers, Dermatology, Women’s Health, Orthopaedics, Maxillofacial & Oral Surgery. A consultant led service designed to give you the treatments you need when you need them. Our comfortable and well equipped clinic provides a relaxed and private environment enabling you to access the care you desire confidently.


Contact info

4.9

Excellent

TrustScore 5 out of 5

131 reviews

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Rated 5 out of 5 stars

Efficient, high quality, friendly service

I had a funny mole and the urgent NHS service seemed unable to give me an appointment for about a month: Pinewoods clinic was able to arrange a consultation and excision within 48 hours, professional high quality and friendly service.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Thankyou so much Rob and staff for…

Thankyou so much Rob and staff for making me feel so calm and relaxed before and during my upper eye lid lift,even your singing wasn't that bad 😊 I can't believe the difference you have made even the swelling isn't as bad as I thought it would be thank you so much.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent clinic

I had suture removal by Jodie at my last visit she put me at ease and gave lots of re assurance. I did have questions regarding my surgery I have not had my post op review with Rob Laycock as yet but Jodie re assured me regarding my questions re my current suture line look. From my first visit then surgery and suture removal the clinic staff have shown professionalism, politeness and have put me at ease at all times.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

So professional

Iv been to pine woods clinic
For numerous issues, and have been seen by
Dr Long , Dr briggs and Mr laycock all fantastic physicians, all so professional and made me feel at ease and have helped my health issues profoundly, everything was dealt with by the wonderful practice manager jodie, would highly recommend this clinic .

14 May 2024
Unprompted review
The Pinewoods Clinic logo

Reply from The Pinewoods Clinic

Thank you for the lovely review, Marie. It's very much appreciated.

Rated 5 out of 5 stars

Health Check Service

In my opinion, it is essential to have a complete health check service every 5-10 years as I am a huge proponent of preventative care. The tests and assessments were conducted professionally in very agreeable surroundings and Dr. Libby Ensor was informative, approachable and friendly. Libby called me herself when the results returned to explain in detail, what the outcomes were (clean bill of health!). I am extremely satisfied and happy and have already started to recommend this excellent, and much needed, service to people. Thank you, Libby!

31 May 2024
Unprompted review
The Pinewoods Clinic logo

Reply from The Pinewoods Clinic

Wise words. And thank you for the review

Rated 5 out of 5 stars

Excellent clinic!, excellent staff. First class service

I made a booking for a consultation and the process was both efficient and informative, Jodie explained everything to me and made me feel at ease, she has a lovely kind and caring nature and when I arrived at the clinic I found a very relaxed yet professional atmosphere. My consultation itself with Doctor Bontea ( Tiberui ) went extremely well, he was informative and listened to my symptoms, following the examination the potential diagnosis appeared to make complete sense and I have started to hopefully make the road to recovery ! I will most definitely use the clinic and again and recommend this clinic to anyone who is awaiting treatment/diagnosis

22 May 2024
Unprompted review
The Pinewoods Clinic logo

Reply from The Pinewoods Clinic

Thank you for your review. Great to hear that you're on the road to recovery!

Rated 5 out of 5 stars

J Mullin

Dr paula Briggs was very helpful and would highly recommend her to anyone needing treatment.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Would give Rob six stars if I could

Would give Rob six stars if I could. He did upper eyelid surgery and I am delighted with the results. Talked me through every step of the procedure and reassured me on any concerns I had. It’s taken ten years off me 👏
Thank you!

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Gratitude

Grateful to have received the highest standard of care from Rob Laycock’s Team at Pinewoods Clinic, who go above and beyond in their roles.

Beginning to feel human again after a very challenging 7 months.

Grateful to be under safe hands.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

I had a full body mole check which…

I had a full body mole check which highlighted a couple to keep an eye on which they have photographed and one which required a biopsy for cancer screening. Best money I have ever spent. Staff are lovely and friendly. When leaving I actually said “I’ve actually enjoyed the this afternoon all things considered”.

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

After some initial confusion in finding the place, my experience was completely positive. I was nervous about the procedure but Rob and the lovely nurse who assisted him were great. They explained exactly what was going to happen and were friendly and professional throughout. My scar looks very neat and I’m hoping, once the stitches are removed, that it will disappear into my hair.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Responsive, helpful, professional team.

I got an amazingly quick response when I asked for an appointment to remove a cancerous mark on my back. All communications were speedy, clear and helpful.
The actual treatment to excise the area by the whole team was amazing- calm, professional, incredibly helpful. They made sure I understood exactly what was going on, the reasons and made me feel very cared for. I'd highly recommend this well-run practice.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, professional and friendly staff and a relaxed atmosphere I would highly recommend this clinic to anyone

22 February 2024
Unprompted review

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