Pini Parma Reviews 

372
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality, beautiful fabrics, and timeless style of the garments and accessories. People also genuinely appreciate the remarkably fast delivery and the careful, elegant packaging that makes opening every package feel truly special. Some reviewers were not happy with customer support and experienced difficulties when trying to get assistance or process returns. A few consumers additionally mentioned facing unexpected shipping delays, receiving incorrect items instead of their purchase, or discovering minor product defects. Despite these drawbacks, shoppers remain generally enthusiastic about the overall collection and service.

What people talk about most

Product

People report positive experiences with product, highlighting the exceptional quality of fabrics and the... See more

Quality

Consumers find quality to be positive, highlighting top materials and excellent Italian craftsmanship.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting consistently fast and efficient shipping... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While some reviewers praise the... See more

Order

Users describe positive interactions with order processes, highlighting efficient ordering and fast delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a pair of woollen socks for myself, and they arrived very quickly. The socks were beautifully packed in a branded pouch, which added a sense of exclusivity. This isn’t my first purchase from... See more

Rated 5 out of 5 stars

I just received my third purchase from Pini Parma. I'm very satisfied with this brand and its online services. Very quick delivery service from France. High quality clothes and shoes. I have purchas... See more

Rated 5 out of 5 stars

I have come across Pini Parma last Winter and placed my first order with them and since then I have fall in love with them. They take your order up to another level and spray them with a perfum... See more

Rated 5 out of 5 stars

I'm absolutely satisfied with the products! All the clothes I bought are fine quality (jackets, pants, shirts, polo shirts). The customer service team is professional, helpful. I could always re... See more


Company details

  1. Clothing Shop
  2. Clothing supplier
  3. Men's clothes shop
  4. Ladies' clothes shop

Written by the company

Timeless Elegance, 100% made in Italy. Italian Sartorial Ready to Wear and Made to Measure Physical stores in London, Paris, Milan, Belgrade, Brussels, Baku


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

372 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(372)

274 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent fit and quality

I recently purchased a linen shirt from Pini Parma, and I am very impressed. The quality of the fabric is excellent, and the craftsmanship is clearly of a high standard.

What stood out the most was the fit. I prefer a more tailored look, and this shirt fit me perfectly right out of the box. It feels elegant, comfortable, and well-designed.

Shipping to Denmark took only 4 days, which I think is very reasonable for international delivery.

Overall, a great experience, and I would definitely recommend Pini Parma to anyone looking for high-quality menswear.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Very good

I’ve had a very positive experience with Pini Parma. The quality of their products is consistently excellent, with great attention to detail and premium fabrics that feel durable and comfortable. The craftsmanship really stands out, especially in the finishing and fit.
Overall, Pini Parma offers outstanding value for the quality provided, and I would highly recommend it to anyone looking for well-made, stylish menswear.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Pini Parma Return Process

Whilst I am a longstanding customer, as with several recent reviews, the returns process is plainly very poor. 25 calendar days (17 business days) since my parcel was received as returned (verified via DHL app) and no refund has been issued. Evidently, returning funds is neither an imperative nor priority, even for repeat buyers. In addition, no returns labels were provided and had to be requested via customer service.

13 June 2026
Unprompted review
Rated 2 out of 5 stars

Slow return

I had to return the order, no return shipping label was provided in the package (I had to print it mysefl), and the retrun shipment is taking forever. Having such a cumbersome and slow return process leaves you with less desire to buy again.

8 June 2026
Unprompted review
Pini Parma logo

Reply from Pini Parma

Dear Federico,

Thank you for your feedback. We are sorry to hear that the return experience did not meet your expectations.

We understand how important a smooth and efficient process is, and we regret that the absence of a pre-printed label and the delay in transportation made the return process feel complicated.

Please contact us at info@piniparma.com if you have any questions, we are here to help.

Kind regards,

Pini Parma Customer Care
www.piniparma.com
info@piniparma.com

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