PixArt Creatives Reviews 

651
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and responsive staff, emphasizing how kind, professional, and patient they are when handling multiple revision requests to ensure that everything is completely perfect. Many people also appreciate the amazing artwork and wonderful customer support, noting that the final pieces beautifully capture the true personality, emotion, and likeness of their beloved family pets and animals. Though some reviewers were not happy with minor aspects of their orders, a few consumers mentioned encountering specific issues regarding picture clarity, unexpected coloring details, or occasional quality flaws on the physical items that they received.

What people talk about most

Product

Clients share positive opinions on product, highlighting how well the artwork captures their pets'... See more

Quality

Consumers find quality to be positive, highlighting outstanding artistry, realistic details, and wonderful... See more

Staff

Customers had positive experiences with staff, highlighting their kind, helpful, and courteous nature... See more

Service

Reviewers mention positive feedback about service, highlighting professionalism, fast responses, and... See more

Customer service

Users describe positive interactions with customer service, noting that the team is remarkably responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was already incredibly pleased with my initial purchase and had left a 5* review stating so. Sadly 2 days after receiving the image, our beautiful boy crossed the rainbow bridge. I reached out to se... See more

Rated 5 out of 5 stars

Very friendly people despite a very busy time of year. They made sure they got it right and were patient with me despite several revision requests, some annoyingly small and specific. But it seems the... See more

Rated 5 out of 5 stars

I placed an order for 2 digital prints of my cats. After placing the order, I received the final products in about 2 days! PixArt Creatives give the option to reply to the final products with anythi... See more

Rated 5 out of 5 stars

Such an easy process. All my requests were taken into consideration on the initial art work. Once received, I requested a change which was made straight away with no issues. The final piece is amazi... See more


Company details

  1. Artist

Written by the company

Premium Custom Cartoon Pet Portraits


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

651 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(651)

159 reviews in the last 12 months

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Rated 5 out of 5 stars

Good communication

The site was easy to use, and communication with the artists was very good. I initially was disappointed with the rendering, so I gave my feedback and they made the adjustments I requested until I was totally satisfied with the work! Thank you so much!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful piece of art

Beautiful piece of art. I appreciate that the portrait gets sent for approval first. The company also sent me a complimentary mug as well! I think maybe because it was a bereavement gift. I appreciate the thoughtfulness so much.

3 April 2026
Rated 5 out of 5 stars

Many thanks!!!

The team worked until we had the perfect print of our beloved Rolo. There was a small issue with the frame when it arrived but was resolved very promptly. I would have no hesitation recommending Pix Art Creatives for anyone wanting a special drawing of their beloved pet. Many thanks!!

2 March 2026
Rated 5 out of 5 stars

Awesome Dog Portrait

PixArt Creatives made the most wonderful Disney-fied dog portrait of my two French Bulldogs. They are so great! And they were so easy to work with. I have several adjustments over two drafts and they were patient and helpful. Highly recommend!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

It came out great

It came out great. I love it. And as we went back-and-forth with slight detail changes, the artist was extremely professional. I might do the same thing with previous pets and put them all together. Time to look at pictures.

9 February 2026
Rated 5 out of 5 stars

The Perfect Present

I am so happy with the experience I had in commemorating a beloved family companion for my daughter as a birthday gift. Communication was amazing and the entire experience gave us art that will be cherished lifelong.
Thank you for a wonderfully fun product!

24 February 2026
Unprompted review
Rated 3 out of 5 stars

Update: Refund Delay Concern

I previously left a positive review after my order was canceled and a refund was confirmed. However, I am now still waiting for the refund well beyond the stated 3–5 business days.
Despite multiple follow-ups, I have not received a transaction/reference ID or a clear confirmation of when the refund was actually processed. Communication has remained polite, but the lack of concrete information is concerning.
I hope this situation is resolved soon, as it is currently affecting my overall experience.

Update:

I am updating my previous review. While my order was officially canceled, the refund has still not been received despite the initial 3–5 business day timeframe.
Communication has remained polite, and I have now received confirmation that the order was canceled. However, the refund process has taken significantly longer than expected, and I am still waiting for the funds to appear in my account.
I hope this matter is resolved soon and will update this review again once the refund is completed.

Update: After 11 work days I just go my money back but had to write an email everyday to remember them otherwise would take me longer.

19 February 2026
Unprompted review

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