PixArt Creatives Reviews 

651
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and responsive staff, emphasizing how kind, professional, and patient they are when handling multiple revision requests to ensure that everything is completely perfect. Many people also appreciate the amazing artwork and wonderful customer support, noting that the final pieces beautifully capture the true personality, emotion, and likeness of their beloved family pets and animals. Though some reviewers were not happy with minor aspects of their orders, a few consumers mentioned encountering specific issues regarding picture clarity, unexpected coloring details, or occasional quality flaws on the physical items that they received.

What people talk about most

Product

Clients share positive opinions on product, highlighting how well the artwork captures their pets'... See more

Quality

Consumers find quality to be positive, highlighting outstanding artistry, realistic details, and wonderful... See more

Staff

Customers had positive experiences with staff, highlighting their kind, helpful, and courteous nature... See more

Service

Reviewers mention positive feedback about service, highlighting professionalism, fast responses, and... See more

Customer service

Users describe positive interactions with customer service, noting that the team is remarkably responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was already incredibly pleased with my initial purchase and had left a 5* review stating so. Sadly 2 days after receiving the image, our beautiful boy crossed the rainbow bridge. I reached out to se... See more

Rated 5 out of 5 stars

Very friendly people despite a very busy time of year. They made sure they got it right and were patient with me despite several revision requests, some annoyingly small and specific. But it seems the... See more

Rated 5 out of 5 stars

I placed an order for 2 digital prints of my cats. After placing the order, I received the final products in about 2 days! PixArt Creatives give the option to reply to the final products with anythi... See more

Rated 5 out of 5 stars

Such an easy process. All my requests were taken into consideration on the initial art work. Once received, I requested a change which was made straight away with no issues. The final piece is amazi... See more


Company details

  1. Artist

Written by the company

Premium Custom Cartoon Pet Portraits


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

651 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(651)

159 reviews in the last 12 months

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Rated 3 out of 5 stars

Lack of Quality

Love the artwork and customisation, but the quality of the mug itself is bad. Extremely cheap and made from China sticker still on, for the price it’s very disappointing

28 October 2025
Rated 5 out of 5 stars

Your customer service department outdid…

Your customer service department outdid themselves.. I had questions and requests and all were met with "no problem" and "is there anything else we can do"? They even shipped the package to my soldier son in Alaska! A one class services!!!

25 October 2025
Rated 5 out of 5 stars

6th order and counting

This was my 6th time working with PixArt Creatives and I’ll continue coming back. It’s been one of my favorite gifts for friends and family. Some portraits were spot on right away, and a few I’ve had to make several adjustments, all the while the team has been so courteous and responsive, leaving me feeling heard and valued. I’ve had great customer service with every order and I really appreciate that!

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal

Phenomenal! My picture turned out even better than I expected. They were patient and made every single tiny change that I ask for. I will definitely use them again.

29 October 2025
Rated 5 out of 5 stars

Incredibly thankful

I was already incredibly pleased with my initial purchase and had left a 5* review stating so. Sadly 2 days after receiving the image, our beautiful boy crossed the rainbow bridge. I reached out to see if I can have some adjustments made to include his favourite toy. This was actioned within 24 hours and several edits were made so I could ensure I had the exact version I wanted to treasure his memory forever. I can’t thank you enough for all you did to bring some light to me and my partner in a dark time

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing work, great team!

The portrait is amazing and the team is doing a great job catering to all the requests and is super fast and professional yet kind in communication. I am already in touch with them for a second portrait of my sister’s kids and their dog. Keep up the great work!

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Bella

Absolutely amazing love my picture of my beautiful over the rainbow bridge of my Bella
I had issues downloading and I must say they were absolutely amazing in helping me manage to finally download it. Their aftercare service was phenomenal with their help and assistance.
Highly recommend these guys and will be back for my other furbabies
Thank you so very much

24 October 2025
Unprompted review
Rated 5 out of 5 stars

20/10

From the very first email I sent, they were incredibly responsive and professional. They promptly addressed any issues I had with the canvas and consistently treated their clients with respect and professionalism. I highly recommend this company if you’re looking for a beautiful gift or something special for yourself.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy & Compassionate

I am so glad I found PixArt Creatives. After losing our dog to dementia thought I would give them a go and sent in a photo. Admittedly the photo quality wasn't great, but they did a fantastic job. They even allow you to tweek it until you are truly happy with the result, capturing her perfectly. Communication is prompt and under the circumstances very compassionate. You don't just feel like a number, it is truly personal. I can't thank them enough for the artwork which will now leave me with a much happier memory of Lulu. I would highly recommend PixArt to everyone and would definitely use them again. Thank you!!!

19 October 2025
Unprompted review

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