Pixory Reviews 

1,170
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 671 reviews, reviewers overwhelmingly had a great experience with this company and truly love their custom photo books. Customers frequently praise the stunning print quality, vibrant picture clarity, and the exceptionally user-friendly design interface that makes creating bespoke albums fun and straightforward. Many people also mention the amazing customer service team, noting that support agents respond very quickly and resolve inquiries with remarkable kindness and professionalism. However, some customers also noted issues regarding orders getting damaged in transit or arriving with minor print defects. A few people additionally mentioned experiencing occasional delivery delays, packages getting lost, or receiving items that did not match expectations.

What people talk about most

Product

Consumers find product quality to be outstanding, frequently praising the clear, vibrant prints and luxurious... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptionally fast responses,... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the beautiful albums,... See more

User experience

Customers had great satisfaction with the user experience, expressing appreciation for the simple interface... See more

Order

Users describe positive interactions with order, expressing high satisfaction with fast deliveries, ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am new at putting together digital photo albums. I gave Pixory a try this year and have been so happy. I created 3 different albums! The last was a very special gift to my daughter filled with many... See more

Company replied

Rated 5 out of 5 stars

I emailed the support team for help and they sent back such a lovely personalised response from Gabrielle that answered and solved my query instantly! Amazing customer service. So excited about my ord... See more

Company replied

Rated 5 out of 5 stars

I've purchased from Pixory twice now (3 books total) and cannot wait to design and buy my next book!! The quality is great, the pictures are clear and vibrant, and they ship super quickly. I love how... See more

Company replied

Rated 5 out of 5 stars

Me and my husband love having these albums on our shelf to remember our travel memories. Even though there have been some technical issues their customer service has been fast and very helpful. Would... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,170)

724 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Damaged order but Pixory came through!

I received my order but sadly it was damaged but the lovely people at Pixory, quickly came through with the goods. Promised with another reprint for my order so very EXCITED to see it. But with my damaged order, the photos looked so good so I’m excited for my new order to come! Thank you!

3 August 2026
Unprompted review
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Reply from Pixory

Hey Dani!

Thank you for your kind review! 🌿📸 We're so glad we could help, and we hope your replacement arrives soon so you can enjoy your beautiful photo book exactly as you imagined. 💫🤍

All the best,
The Pixory Team

Rated 5 out of 5 stars

I Love the product.

I Love the product.
Customerservice is top. Very polite and quick. The process is easy

2 August 2026
Unprompted review
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Reply from Pixory

Hey Klara!

Thank you for your lovely review! 🌺📖 We're so happy you love your photo book, and it's wonderful to hear our team could make the whole experience smooth and enjoyable. ✨😊

All the best,
The Pixory Team

Rated 5 out of 5 stars

Customer service is ⭐️⭐️⭐️⭐️⭐️

I had a problem with my order that was really disappointing at first, but Pixory's customer service completely turned the experience around.

Their communication was outstanding from the beginning. They took the time to understand my situation, listened to my concerns, and came back with a fair and generous solution. It's clear they genuinely care about their customers and want to make things right.

The support I received was friendly, professional, and incredibly helpful throughout the entire process. Great customer service like this is hard to find these days, and it has definitely earned my trust.

I can highly recommend Pixory—not only for their products but also because they stand behind their customers when something doesn't go as planned.

Thanks Jeron and the team behind you.

3 August 2026
Unprompted review
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Reply from Pixory

Hey Rasmus!

Thank you so much for your thoughtful review! 🌼💙 We're so happy we could turn things around for you, and we'll be sure to share your kind words with Jeron and the rest of the team. 😊

All the best,
The Pixory Team

Rated 5 out of 5 stars

Customer service was great, quality of books even better!

Customer service was great when I was struggling on the check out. They were quick to respond, very helpful and the books are such great quality. 10/10 would recommend.

2 August 2026
Unprompted review
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Reply from Pixory

Hey Courtney!

Thank you for your wonderful review! 🌸📖 We're so happy we could help make checkout easy, and it makes us smile knowing you love the quality of your photo books. ✨😊

All the best,
The Pixory Team

Rated 5 out of 5 stars

Everything was perfect !

31 July 2026
Unprompted review
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Reply from Pixory

Hey Kalliopi!

Thank you so much for your lovely review! 🌷✨ We're so happy everything was just right, and we hope your photo book brings back wonderful memories every time you open it. 📖💕

All the best,
The Pixory Team

Rated 5 out of 5 stars

Excellent comunication

The communication between the buyer and the seller is excellent! They're super nice and they helped me solve the problem

30 July 2026
Unprompted review
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Reply from Pixory

Hey Federica!

Thank you for your kind words! 🌿😊 We're so happy we could help solve the issue, and it's wonderful to hear you had a great experience with our team. 💖

All the best,
The Pixory Team

Rated 5 out of 5 stars

Pixory 👌

I had an amazing experience with Pixory! Their customer service was absolutely outstanding. The team was incredibly kind, responsive, and genuinely went above and beyond to help me.

They shipped my order much faster than I expected, and I truly appreciate all the effort they put into making sure everything was processed as quickly as possible. their support means a lot to me.

It’s rare to find a company that cares so much about its customers. Thank you for your professionalism, kindness, and dedication. I highly recommend Pixory to anyone looking for excellent products and exceptional customer service!

25 July 2026
Unprompted review
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Reply from Pixory

Hey Adrijan!

Thank you so much for your wonderful review! 🌷📖 We're so happy we could make your experience a great one, and we can't wait to help you create more beautiful memories with us. ✨😊

All the best,
The Pixory Team

Rated 5 out of 5 stars

Would order again in a heartbeat

Cannot fault them, I’m obsessed with my books and can’t wait to continue building my collection! I had a minor issue with a mark on the back of my book but when reached out to customer service they were very quick at responding and immediately sent me a replacement for free. Genuinely really appreciate this the service and the quality has been 10/10 experience

28 July 2026
Unprompted review
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Reply from Pixory

Hey Char!

Thank you for such a wonderful review! 🥰📚 It makes us so happy to hear you're building your Pixory collection, and we're glad we could quickly make things right so you could enjoy every page. ✨💐

All the best,
The Pixory Team

Rated 4 out of 5 stars

nice album but no shipping option for my country

I made this really cool photo album and wanted to give it 5/5 but then I wanted to buy and ship it to my home in Luxemburg and this country is not an option. Could you make sure it will be shipped in this country too. I know many friends who wanted to do the same and couldn't do it as well. There are many other countries that are not available, so please make sure that it can be shipped in these countries as well.
-Thanks

28 July 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey Anna!

Thank you for your thoughtful review! 🌸📖 We're so happy you enjoyed creating your photo album, and we truly appreciate you sharing your suggestion. We'll be sure to pass it along as we work to bring Pixory to more countries in the future. 🌍💛

All the best,
The Pixory Team

Rated 5 out of 5 stars

Good service and fast delivery

Love the books they’re so pretty!! Good service and fast delivery

28 July 2026
Unprompted review
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Reply from Pixory

Hey Johanna,

Thank you for your lovely review! 🌺📷 We're so happy you love your photo books, and it's wonderful to hear your order arrived quickly too. ✨

All the best,
The Pixory Team

Rated 5 out of 5 stars

They managed to restore my expired…

They managed to restore my expired unfinished projects!

27 July 2026
Unprompted review
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Reply from Pixory

Hey Nadja!

Thank you for trusting us with your project! 🌿✨ We're so happy we could recover your unfinished photo books and help you pick up right where you left off. 💜

All the best,
The Pixory Team

Rated 5 out of 5 stars

Team was so helpful recovering my…albums

Team was so helpful recovering my albums that I spent so much time on. So excited to have these on display in our home and have our daughter look through.

24 July 2026
Unprompted review
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Reply from Pixory

Hey Emily!

Thank you for letting us help bring your albums back! 🌸📖 We love knowing they'll become part of your family's memories, especially for your daughter to enjoy as she grows. 🩷

All the best,
The Pixory Team

Rated 5 out of 5 stars

Very fast response in email

Very fast response in email. Able to fix my problem quickly

27 July 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey Andrea!

Thank you for your kind words! 🌼✨ We're so glad we could resolve your issue quickly, and we're always here whenever you need us. 💙

All the best,
The Pixory Team

Rated 4 out of 5 stars

Ordered 4 books from pixory now which…

Ordered 4 books from pixory now which are always wonderful. Lovely presets to pick from and very easy to use and create lovely photo books with. Will continue to use them for future books. Reason for 4 instead of 5 stars is that once I did have an issue after I created my book it came empty but this was resolved with the amazing customer service team and one time I did have an issue with checkout but again resolved super quickly and efficiently. Would recommend trusting pixory to help create your photobooks !

26 July 2026
Unprompted review
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Reply from Pixory

Hey Alena!

Thank you so much for your continued support and for trusting us with your memories! 📚✨ We're so happy we could quickly help when you needed us, and we can't wait to be part of many more of your photo book projects. 💕

All the best,
The Pixory Team

Rated 5 out of 5 stars

Everything was amazing but mostly…

Everything was amazing but mostly customer service

1 July 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey Marianne!

Thank you so much for your kind words! 🌸 We're especially happy to hear our customer service stood out, and we can't wait to help you create more beautiful memories in the future. 📚💖

All the best,
The Pixory Team

Rated 5 out of 5 stars

I ordered two travel books and one was…

I ordered two travel books and one was perfect, but for the other, a couple of the pages had printed out green. However, pixory were incredible in sorting out the issue. After sending a message to customer service, I heard back from them not long after and they were very apologetic and understanding and actually cared about making sure I was happy. They were more than happy to send me a free recopy of the book. This was all done very quickly which I really appreciated. Although there was an issue, I can’t help but give a 5 star review as the customer service was amazing and the quality of the books are very good.

13 July 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey Grace!

Thank you so much for sharing your experience! 💜 We're so happy we could make things right for you, and we hope your replacement book is one you'll treasure for years to come. 📖✨

All the best,
The Pixory Team

Rated 5 out of 5 stars

Cute Magazines & Excellent Customer Service

I had such a great experience using Pixory to create custom travel magazines from our trips. The design process was easy to use, and I loved being able to turn our travel photos into something that feels like a real magazine instead of a traditional photo book. The finished magazines are such a unique keepsake and look amazing displayed on a coffee table.

When my order arrived, I noticed that a few of the photos didn't print as sharply as I expected. After reaching out to customer service, they quickly explained that some of the images I uploaded were lower resolution than what was recommended for print. They were incredibly helpful, guided me through replacing those photos with higher-quality versions, and even offered to reprint the magazines at no additional cost.

I would love if they made the stickers searchable so they are easier to find and I'm hoping they add more magazine layouts so I can make more travel magazines that have different layouts inside. Also, if I could copy different page layouts from one magazine to another that would be great since it takes time to customize them.

Overall, a great experience!

22 July 2026
Unprompted review
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Reply from Pixory

Hey Jordin!

Thank you for sharing such a thoughtful review! 🌸📚 We're so happy your travel magazines turned into such special keepsakes, and we really appreciate your wonderful suggestions as well. ✨💖

All the best,
The Pixory Team

Rated 5 out of 5 stars

Exceptional

They responded immediately to a tiny issue and was more than generous and kind. I have ordered a hard cover book and magazine both were exceptional.

20 July 2026
Unprompted review
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Reply from Pixory

Hey Maureen!

Thank you so much for your lovely review! 🌼📖 We're so happy you loved both your hardcover book and magazine, and it's wonderful to hear we could quickly help with your concern. 💕

All the best,
The Pixory Team

Rated 5 out of 5 stars

Great quality and customer service

The albums have great quality and look really cute on the shelf. I’ve ordered 3 times (total of 7 albums) and have been very happy with them. I had some problems occurring which have also been fixed very quickly within 20 minutes from writing an email which doesn’t happen anywhere else! Amazing work for both the people creating the albums as well as the customer service team :) very pleased.

21 July 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey Nicole!

Thank you so much for your continued support! 💕 It makes us so happy to hear you've loved all seven albums, and we're glad our team could help get everything sorted quickly. 🌸

All the best,
The Pixory Team

Rated 5 out of 5 stars

Easy to use

Easy to use, very beautiful has lots of different designs to choose from

17 July 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey!

Thank you so much for your lovely review! 🌷 We're so happy you enjoyed creating your photobook, and we hope it brings you smiles for years to come. 📖✨

All the best,
The Pixory Team

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