Not responding to any emails for months now for an update on my order - money wasted it seems... Originally ordered in April but now nothing still in October... Avoid.
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Amazing item, super cheap considering it's a band t shirt and it's an official one too. The delivery took a little while however it had to be ordered in so that was no problem. Fantastic value, would... See more
Company replied
Saw facebook advert for pre-order items on Merchoid which was as usual sold out so searched and found Planet Merch, was not a fancy plush website so worried it was not legit but is just a small busine... See more
Company replied
Can see why you went with "Planet" merch - as the customer service was out of this world! Fantastic company with quality products, my wife loved her Green Day T-shirt! Everything was great tho... See more
Company replied
Company details
- Collectibles Shop
- Clothing Shop
- Kitchenware Shop
- Decoration and Interior Design Store
- Figurine shop
- Homewares Shop
About Planet Merch
Written by the company
A World Of Merchandise At Your Fingertips
Massive collections from the biggest names in music, the best in gaming, amazing anime, breath-taking books, comic classics, film favourites and binge-worthy TV. Whatever your into we've got the merchandise to match and it doesn't just stop there...
With a whole array of masterpieces from gothic and magic inspired artists featuring Anne Stokes, Lisa Parker, James Ryman and many more. Find a selection of home décor items that will bring a creative edge to your home. With canvasses, throws, clocks, ornaments, lamps, wall plaques, snow globes, dream catchers and so much more, there's a solution for every décor dilemma. You can even get their artwork in a wide range of mediums for when you're out and about such as shopping bags, purses, journals and umbrellas.
Music
Elvis Presley? Billie Eilish? Metallica? Whoever you're listening to, listen to them with their officially licensed merchandise. With a huge selection of t-shirts, hoodies, baseball caps, wallets, bathrobes, wristbands, patches and more there's plenty of clothing and accessories to show off your love of music.
Looking to take your love that step further? There's plenty of choice to take you there. Find home décor items like busts, wall plaques, textile posters, fridge magnets and even Christmas tree decorations. As well as products with practical uses; bottle openers, tankards, turntable slipmats, hip flasks and shot glasses.
MERCH UP NOW Gaming
Level up your gaming experience with our collection of merchandise from some of the most recognisable names from the industry. Assassin's Creed? Pokémon? Super Mario? Whatever your playing, play them with their officially licensed merchandise. Featuring cushions, goblets, throws and tankards, there's even bookends (but we know they'll be used for game cases). Lights, backpacks, lunch boxes, drink bottles and alarm clocks to alert you to your next gaming marathon.
Whether it's on the tabletop, console or desktop, we've got the gaming merch for you.
MERCH UP NOW Anime, Books & Comics
Delve into the worlds of superheroes, the supernatural, and the super dimensional to find a whole treasure trove of merch that'll leave you wanting to take more than one piece.
Naruto backpacks for all the little ninjas out there and Demon Slayer stainless steel gift sets that'll have Inosuke roaring. There's Harry Potter and Lord of the Rings tankards and goblets to help keep you hydrated on your next book binge. Asterix merch to fight off the Romans, as well as some amazing DC busts capturing the glitz of Gotham and the macabre of Metropolis. All of this is just a drop in the East Blue so let us guide you through the Grand Line to find it all...
MERCH UP NOW Film & TV
Looking to grab a Gizmo? Making your way to the Upside Down? Or just looking to get your hands on something precious?
Hyperdrive some collectible pieces from Sci-Fi classics such as Star Wars and Terminator to your home in no time at all. Hide on the sofa from sharks and demogorgons with our selection of cushions or use our Disney range to cuddle up with the kids. Browse our Tim Burton collection to immerse yourself in the darker side of animation with merchandise from The Nightmare Before Christmas and Corpse Bride.
As for you TV junkies, Netflix nuts and HBO-heads we've got a wide range of merch from The Witcher, Game of Thrones, Peaky Blinders, Rick and Morty, Friends and many more.
MERCH UP NOWContact info
17 Fartherwell Avenue, ME19 6NH, West Malling, United Kingdom
- 01732 843413
- contact.us@planetmerch.com
- planetmerch.com
4.3
Excellent
182 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Fast delivery
20 December 2023
Reply from Planet Merch
Thank you for your order and the review Mady. I'm glad that we managed to get your items to you in time for Christmas despite them being on back-order and not available until mid-January. There proved to be quite a number of Christmas miracles last year and your order was one of them. We hope that the items were well received and that you'll be back for some more merch soon.
Also, just to let you know that we were responding to you via our online chat but it always registered you as offline so it was sending our responses as emails. I don't think that these were getting through, probably ending up in your junk folder. We did also send other emails updating you about your order but I think they were also ending up in the same place. At least it all ended up as you'd hope. Happy New Year.
Fantastic customer service and mega…
Fantastic customer service and mega fast delivery. My new fav website for cool stuff
20 December 2023
Reply from Planet Merch
Thank you for another 5-star review Gemma. Glad that you felt the need to leave two of them in such a short space of time. Happy New Year and we look forward to you returning soon.
P.S. We have some new limited edition Gremlins merch from Weta Workshops just arrived. We're just catching up after Christmas and then we'll be adding them to the website very soon.
Great
Great communication. Great product at a reasonable price. Delayed delivery but expected due to Christmas time. Seller very responsive.
20 December 2023
Reply from Planet Merch
Thank you for your order and the review Suzanne. I'm happy to hear that you're pleased with our service and the product. The item was delayed as it was on back-order and wasn't expected until mid-January when you ordered it. Fortunately, we were lucky enough to receive it early from our supplier just in time for us to make the final date for express postage, which we upgraded your order to at no extra charge. We're just glad that this fortune and our efforts came through and got you this item in time for Christmas, as we didn't want it to be all for naught. We look forward to you returning soon and Happy New Year.
Great customer service
After ordering I didn't receive item. I contacted them and they gave a prompt reply. They explained my item had to be ordered in.I was informed when it would be posted and I received it a short time after. Great customer service and product. I'm a happy customer.
18 December 2023
Reply from Planet Merch
Thank you for your order and the feedback Mrs Olsen. We're very happy to hear that you found our customer service and the product to be great. We hope that your husband will enjoy it for quite some time. Apologies that our 'Order In' process did catch you out a bit (you weren't the only one this Christmas) but I'm glad that it was explained and you were kept well informed about delivery. Happy New Year and we hope that you'll be back soon.
P.S. Just a quick favour from us. Even though the product review was given 5 stars for both quality and value for money it was given only 1 star overall, which I think was a mis-click. If so, would it be possible for you to amend this please? Thank you.
Reply from Planet Merch
Thank you for the review, it's much appreciated. It's good to know that you're more than happy with our level of service. We hope that you'll be back again soon and Merry Christmas.
Highly recommend
Highly recommend. Quality of product was amazing & customer service first class.
18 December 2023
Reply from Planet Merch
Thank you Wendy for the review and the recommendation. We're very pleased to hear how happy you are with the product and we're glad that we provided a service to match. We look forward to you returning to us in the future and Merry Christmas.
Reply from Planet Merch
Thank you for your feedback, I would like to highlight that this area of feedback is for the service provided and not the product. However, I would like to inform you that the product is 100% genuine as we only source products from reputable suppliers. Despite this we have noticed that a small number of the Foo Fighters products from this particular supplier are somewhat questionable and you are not the first person to recently mention this. The supplier is highly reputable, the quality of other merchandise is great so the issue seems to be with the clothing manufacturer.
We have raised this issue with the supplier a little while ago when we noticed some items had the tags cut out of them. The response being that some bands/artists don't want to be associated with certain manufacturers of clothing which is a perfectly acceptable reason. Now, following your feedback we believe that the reason the band doesn't want to be associated with the manufacturer is because the quality of the product isn't good enough.
Now that the mad Christmas rush is out of the way we'll have enough time to review and scrutinise the products with these issues and others associated with them. We'll be removing any products that aren't of an acceptable standard as we only want to provide the best for our customers.
Again, thank you for your feedback and Merry Christmas.
Can see why you went with "Planet"…
Can see why you went with "Planet" merch - as the customer service was out of this world!
Fantastic company with quality products, my wife loved her Green Day T-shirt!
Everything was great though had a delayed delivery but considering the time of the year that's totally acceptable.
Thank you, tons. I will certainly be purchasing from you again
4 December 2023
Reply from Planet Merch
Thank you for the feedback. We're very happy with how you've rated our customer service. We're glad that you and your wife are both pleased with the quality of the product ordered. Apologies for the delay in delivery, the item was part of our 'Order In' range and like you mention the lead up to Christmas is very busy for both us and our suppliers. We very much look forward to some future orders from you and Merry Christmas.
Ordered 6th Dec arrived on 21st
Ordered a xmas gift in 6th Dec it was showing as in stock, didn't even get dispatched until the 18th Dec after chasing by email, considering the cost of the shipping and it taking too long to be dispatched I probably won't shop here again for a while
18 December 2023
Reply from Planet Merch
Thank you for your feedback Charlotte.
The item that you purchased was part of our 'Order In' range and not in stock, it was clearly labelled as this in several places. As well as this, there are multiple links to a full explanation of this process and all delivery information. We created the 'Order In' range to be able to provide customers a wider range of products and at cheaper prices as our overheads are reduced by doing this. Unfortunately, it does mean that items aren't dispatched straight away as we have to order them from suppliers and await their arrival. Also, with the lead up to Christmas our suppliers were under a huge amount of pressure and this did cause delays in their usual turnaround. I'm sorry that we didn't get the item to you as soon as you'd hoped to receive it, at least it arrived in time for Christmas.
Shopify doesn't allow us to give orders an interim status so we're unable to give customers any automatic updates in between 'Order Received' and 'Order Fulfilled'. We'd like to be able to give customers this information letting them know that it's been ordered with suppliers, on it's way to us, being quality checked, etc. and it'll definitely be something we'll be looking into as we grow. Unfortunately, at the moment this would be something that we would need to do manually and with the quantity of orders coming through this would've been a monumental task that would've required a lot of time we didn't have.
Your review suggests that the we only dispatched your order after you chased it up via email. We would've dispatched your order at the time that we had despite this, as it was dispatched as soon as we could, it arrived on Friday afternoon and was sent out on Monday. We believe that the cost of shipping is a fair amount for the service that we utilize, as we pay by average and not individually. We mostly use Royal Mail Tracked 48 so that items are fully tracked and delivered quickly, we could make it cheaper and use someone like Evri but we know our customers actually want their orders and in one piece. Also, all of these cheaper couriers don't provide insurance for transit damage to a lot of the more fragile items that we sell and this is not viable for our business. Had you spent over £50 on your order you would've receive free shipping and the cost wouldn't have been an issue.
By all means your perfectly entitled to the opinion that you've given. However, please try to understand that all of the information was there when you ordered it, we dispatched your order as quickly as we could during the busiest time of the year and we charge a reasonable postage amount for the service provided. I hope that you do return in the future so that we can be given a chance to rectify your opinion of us, if you were to order something that is in stock we'd definitely get it to you a lot quicker. Again, thank you for the feedback and Merry Christmas.
Incredible service.
Placed an order for Christmas then discovered the person already had the item, contacted P.M. who immediately sent out an alternative I requested for in time for christmas plus returns label. Service amazing.
18 December 2023
Reply from Planet Merch
We're always happy to help and do what we can for customers Katrina. I'm just so glad that we managed to avert the crisis in time for Christmas. We've had the returned item arrive safely, thank you very much for doing that. We really appreciate your feedback and we hope that you'll be back to place some more orders. Hopefully next time there won't be the mad rush to avert a crisis before Christmas. Thank you and Merry Christmas.
Reply from Planet Merch
Thank you Alan. We're happy to hear that you find the item of good quality and value for money, especially during the Black Friday sale. I'm so sorry that we were unable to provide you with the beanie initially ordered and I hope that you've managed to obtain it elsewhere. We really appreciate the feedback and hope you'll return to us again soon. Merry Christmas.
Great customer service
Great customer service and my products came in great quality. I am very happy with my order. Thanks!
14 December 2023
Reply from Planet Merch
Thank you Chloe, the feedback is really appreciated. It's nice to hear that your pleased with the quality of the items and the service provided. I'm glad that we managed to get a replacement arranged for the T-shirt that wasn't sent by the supplier. We hope that the gifts are well received and that you'll be back in the future. Merry Christmas.
Reply from Planet Merch
Thank you for the feedback. We're glad that the whole process was easy and straight forward for you. We look forward to you returning soon and Merry Christmas.
Love my new gremlin decorations
Love my new gremlin decorations! Great quality resin-like material, branded packaging and arrived promptly. Great addition to the tree.
21 November 2023
Reply from Planet Merch
Thank you very much Aimée. It's so good to hear how much you love your Gremlins decorations. We can't wait for Christmas, not just for the presents but GREMLINS 3!!! It's been a long time coming. Merry Christmas and we hope that you'll be back for more Gremlins merch in the near future as we have some new items currently on the way from Weta Workshops.
Great price, great service
Very pleased with my purchase and the price was great. Any questions I had were quickly answered on the on- line chat, and my item was delivered as stated.
4 December 2023
Reply from Planet Merch
Thank you for the review Carol, it's appreciated. So good to hear that you're very pleased with the item and managed to grab it during our Black Friday sale. As for the online chat it has become a rather useful tool for ourselves and has made it easier for customers, we're glad it worked well for you. With the chaos of Black Friday we're pleased that we still managed to get your 'Order In' item to you within a timely manner. We very much look forward to you returning in the future and Merry Christmas.
Good customer service
Was a bit worried when my parcel didn't arrive,so I messaged the team. Had an immediate response explaining the reason it was delayed.when it did arrive I was pleased with all items, including an Elvis mug and cat umbrellas.
4 December 2023
Reply from Planet Merch
Thank you Vivienne. We really appreciate the feedback. We're pleased to hear that you are happy with our customer service and the products that you received. As mentioned in the conversation with you, one item was immediately dispatched directly to you from the supplier and the rest was part of our 'Order In' range. It takes a bit longer to get these items but we think the quality is worth the wait. We hope you'll be back soon and Merry Christmas.
Item arrived well packaged and exactly…
Item arrived well packaged and exactly as shown on the website.
1 December 2023
Reply from Planet Merch
Thank you for the feedback. We're glad that the item arrived ok, the delicate baubles really worry us when we have to send them on their own. We look forward to you returning in the future and Merry Christmas.
Great experience with Planet Merch
I ordered a Christmas decoration that was out of stock on the other website. And happy I chose Planet Merch. Product is exactly as described, delivery was quick and took about 3 days. It was well packed and came in perfect condition. The receiver was very happy. Thank you Planet Merch team!
21 November 2023
Reply from Planet Merch
Thank you very much for the review Anastasia. We're very happy that the level of service in all areas has provided you with a product that was well received. We look forward to you returning to us again in the future and Merry Christmas.
Excellent customer service from start…
Excellent customer service from start to finish above and beyond .Products came excellently packed and I'm very pleased with the quality of these Christmas purchases. Would definitely recommend. 🌟🌟🌟🌟🌟
3 November 2023
Reply from Planet Merch
Thank you for the review, we're very happy to hear this from you. We're sorry for the delay caused by one of the original items not passing our quality check before dispatch. It's good to know that we made up for it with the level of customer service. So glad that you're also pleased with the quality of the items and that you'd definitely recommend us. We look forward to you and everyone you recommend us to coming to make some purchases in the future.
Items were very well packaged and…
Items were very well packaged and protected; quick dispatch and delivery even with some items in my order being on "order in".
3 November 2023
Reply from Planet Merch
Thank you for the feedback. It's good to hear that you're pleased with how well the items were packaged. We always do what we can to try and make sure items arrive with no issues. The 'Order In' process helps us to keep costs down and offer more products, it seems to be working well and your review is testament to that. We look forward to you returning for some more items in the future.
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