Planet Rentalcars Reviews 

Very good car, good communication with the staff.

Very easy process ,
Good customer service from Enterprise Rent Car team
Special mention to Jacob
He is real Star 👍👍👍

⭐ 0 Star – Extremely disappointing experience with Planet Rentalcars
I booked a rental car through Planet Rentalcars for collection at SIXT, Faro Airport on 17 August 2026 (booking reference 26018709).
I arrived at the SIXT desk at approximately 22:20 with my family, including my 9-month-old baby, ready to collect the vehicle. However, SIXT refused to provide the rental because of issues concerning the payment cards/security deposit requirements.
Planet Rentalcars refunded the original £184.37, which I acknowledge, but this does not resolve the main issue. Because the prepaid vehicle was not provided, I had to arrange alternative transport/rental at very short notice and incurred approximately €700 in additional costs.

I have repeatedly contacted Planet Rentalcars and asked them to provide:

* The exact terms and conditions that applied to my booking at the time I made it.
* The specific clause relating to payment cards and the security deposit.
* Evidence showing where these requirements were clearly disclosed before I paid.
* The precise reason recorded by SIXT for refusing the rental.
* A proper explanation of why they refuse to consider reimbursement of the substantial additional costs I incurred.
Unfortunately, despite several emails, I have not received a substantive response addressing these questions. Instead, I have been told that no further refund is possible.
I strongly dispute any suggestion that this was simply a “no-show”. I was at the airport and attempted to collect the vehicle.
The £184.37 refund is appreciated, but it does not compensate me for the significant additional expense caused by being left without the prepaid rental late at night with my young children.
I am extremely disappointed with how Planet Rentalcars has handled my complaint and, particularly, the lack of a proper response to the specific questions I have raised.
I would advise other customers to carefully check the rental company’s card and security-deposit requirements before booking, and to consider how disputes are handled if the vehicle is refused at the desk.
I am now considering escalating the matter through the appropriate consumer/dispute-resolution channels.

I am writing this public warning because Planet Rental Cars has demonstrated an absolute, staggering disregard for customer safety and basic consumer rights. Their customer care team has completely ignored multiple high-priority fraud reports and failed to provide a single word of acknowledgment to my emails sent on the 22nd, 25th, and 30th of August. Leaving a customer completely ghosted after exposing documented merchant malpractice is entirely unacceptable.

I booked a vehicle in Zürich through their platform on 30th October 2025, paying £304.66. The local supplier they assigned me, Green Motion Zürich, engaged in systemic billing fraud—attempting to extort an unauthorized £693.18 charge for pre-existing damage code #013 and fabricating false statements about the vehicle at checkout.

American Express UK Fraud Operations has already formally investigated this file, ruled entirely in my favor, and issued a permanent reversal to wipe out the supplier's fraudulent charge. A multi-billion dollar global banking institution has legally confirmed the fraud, yet Planet Rental Cars refuses to reply to my trail of emails and has fundamentally breached their contract by failing to provide a lawful service.

I gave their customer relations team a formal deadline to respond, which has passed with total silence. If Planet Rental Cars does not immediately acknowledge their messages and issue a full refund of my original £304.66 booking fee. I will raise the case through Amex due to a breach of contract, and through the Ombudsman.

Avoid booking through this platform at all costs if you value your consumer rights and financial safety!

Nice experience, Martina was very helpful, highly recommended

My car hire was cheaper than going direct to the company. Hassle free. Thanks

SCAMMERS. BEWARE!

It's been almost 70 days and my €600 deposit still hasn't been refunded.

I've filed a chargeback with the bank and am awaiting a response. If I don't get my deposit back this way, I've contacted the consulate and they've referred me to a lawyer in Thessaloniki. I will initiate legal proceedings. I will pay the €600 to the lawyer if necessary, but I will not let this fraudulent company get away with it.

Every time I asked for my deposit back, I received similar evasive responses to those mentioned in the reviews here. Furthermore, as also mentioned, I was met late at the airport and my calls went unanswered.

This rental experience has been a lesson for me. From now on, I will never rent a car from any company without reading the reviews.

The service was very good. I felt very happy. Thank you very much for providing good service.

Great car, Ford Puma. Incredible comfort and driving ease. Friendly, helpful checkin and return.

Everything was so easy from start to finish. No Dramas just great service. I was driving my hired car within 30 minutes after I arrived at enterprise.

Quick service at check in desk at Belfast International, great car and competitively priced. Had a Volvo XC90

My only frustration was being charged £27 for crossing the boarder into EIRE - seemed unnecessary.

Please don't rent the car with this company this is a fraud company sell you dodgy insurance that third party doesn't accept and they want to sell their insurance and want to keep extra 200€ as a deposit rubbish customer service.

No replies to any contact for assistance regarding CDW insurance sold by them. The company they sold insurance for does not respond and firewalls customers by requiring input of an emailed code. The company : rentalcover.com does not send you a code therefore no access.
Planet do not reply either, 45mins on the phone, 2 requests to email format. Zero contact.
On my experience to date I can only say AVOID DO NOT USE.

Awful company. If I could give no stars I would.

Utter scam. Never got our deposit back even though a couple days after drop off they confirmed that everything was returned in order.

We ended up going through our bank to get our deposit back.

The company is now no longer responding to any communications from us, the bank or their mother company..... Terrible.

DO NOT USE THEM!

Avoid this company, they cannot be trusted. When we arrived at the airport, we were told our rental car had been given to someone else, despite having paid in full.

They only offered a partial refund, claiming we were over an hour late for collection. Our flight was delayed by exactly one hour, and we had no way of contacting them while stuck on the runway.

This must happen to lots of people, and it feels like they are profiting from unavoidable flight delays. It ruined our holiday plans.

Do not purchase anything from this company! What appears to be an unbelievably cheap price has a huge catch when you come to pick up the car.
In short you pay planet car rentals their fee to direct you to the car supply company who then charge you whatever they like. Its all a scam, always use an established car rental company

Scam scam scam Avoid this company. My experience was extremely disappointing.

I booked a rental car through this company for a trip to Ireland. During the booking process, I was told which vehicle I would receive or similar and agreed to the quoted price, so I signed the agreement and paid in full.

When I arrived in Ireland, I discovered that Planet Rent a Car was not the actual rental company but a third-party broker. At the rental desk, I was informed that the insurance I had purchased through Planet Rent a Car was not accepted by the rental company, meaning they could not release the vehicle to me. I was also told that the car I had been promised or a similar one wasn’t even part of their fleet.

This left me stranded in Ireland with my children and no vehicle. The only option offered was to book a completely new rental directly with the local company at additional cost.

The staff at the rental desk advised me that I should be entitled to a refund because I had been sold insurance they did not accept and promised a vehicle they did not even have available. However, despite explaining the situation and requesting a refund, Planet Rent a Car refused, stating that I had signed the agreement.

Based on my experience, I would not recommend booking through this company. The information provided at the time of booking did not match what was actually available, and when the problem arose, they refused to take responsibility or issue a refund

Emailed over 1 week a go with an issue as we purchased insurance with additional protection on this car. Got to the rental car company on holiday to be told its not valid or recognised on thier cars and had to pay them for the extra protection.

This broker planet rentalcars offered an extra just to get more money out of us!!
They charged us for an extra that isnt valid.

I've asked for our money back and still have had no communication from them!

Do not use, will not use them again.

We hire a car from Verona and because we got delayed with the airline and passport control we lost our car. Planet rental would not help us at all, all I got from them is sorry yes this is the policy. Terrible service I would never use again