Planmyluxe Reviews 

182
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, polite, and efficient, often going above and beyond expectations to assist with holiday planning. People frequently highlight the excellent customer service, noting prompt communication and a professional, reassuring approach to all queries and arrangements. The booking process is consistently described as easy, quick, and thorough, with customers appreciating the detailed information and smooth organization of their holidays. No significant negative feedback was consistently reported across multiple reviews, indicating a generally positive and problem-free experience for most customers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the great care and... See more

Holidays

Consumers find holidays to be a positive experience, with many reviewers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Booking process

Users describe positive interactions with the booking process, highlighting the helpfulness and understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received a delightful courtesy call from Mark just a week before our trip, where he beautifully walked me through our itinerary. His pacing reminded me of a charming train schedule or the voice of a... See more

Company replied

Rated 5 out of 5 stars

Sam rang today to confirm all the details for our upcoming holiday, and he couldn’t have been more helpful. Clear, friendly, organised, and genuinely interested in making sure everything is just right... See more

Company replied

Rated 5 out of 5 stars

Mark Gibson was very helpful in submitting the claim form for Wizz Air flight which was delayed by over 5 hours. Thank you Mark. I have booked several holidays with Plan My Tour and have been very hap... See more

Company replied

Rated 5 out of 5 stars

Mark rang today to confirm our holiday arrangements and check that we were happy with everything. He couldn’t make contact with us initially but he was persistent in phoning until we were available to... See more

Company replied


Company details

  1. Travel agent
  2. Tour operator
  3. Travel deals

Written by the company

Whether you're after an affordable luxury beach holiday, an ultra luxury holiday, or something in between, PlanMyLuxe – and our fantastic range of holidays to suit all budgets for the discerning traveller – has got you covered. Is your perfect holiday a city break exploration or even a trip to the Italian lakes? We've got great deals that are sure to catch your eye. Our holidays cover more than 60 destinations across Europe and beyond, making it easy to discover new places or explore old favourites. Plan My Luxe collection of more than 9,000 hotels covers all bases, too. We've got everything from luxurious, all inclusive resorts to family-focused hotels and adults-only escapes, not to mention our exclusive flash-sale deals. Tempted? Each great value package includes your flights, accommodation, and a 23kg bag, plus we throw in free transfers on our beach and lake holidays. We pride ourselves on our ultimate flexibility which means you can book a holiday with total confidence. And did we mention that all our holidays are ATOL protected, too? We've got a fantastic programme of flying from airports all over the UK – often with multiple departures a day – so you can tailor those travel plans to suit you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(182)

182 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful throughout and simple to…

Very helpful throughout and simple to complete

21 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Dave,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

great experience with our guy on the…

great experience with our guy on the phone very polite and gave us every thing we asked for for our trip and the price was really good we will definitely be using there services again

1 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Yvonne,

Thank you for taking the time to leave us a review.

I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Lovely customer services

Lovely customer services, kind and helpful and achieved goal for the call, happy customer 😊

21 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Alia,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

I've just had an excellent experience…

I've just had an excellent experience with this company as the assistant very kindly did the check in for me. Furthermore the booking for my trip to Sousse in Tunisia went seemlessly so I can look forward to spending a week in the sun. Thank you.

21 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Therese,

Thank you for taking the time to leave us a review.

I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Very happy with the service I have…

Very happy with the service I have received regarding my holiday booking, alot of effort put in to finding my perfect trip. I will be recommending to all of my friends and family 5*

20 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Good Evening Sharon,

Thank you for taking the time to leave us a review.

I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Very good from the first phone call we…

Very good from the first phone call we was delighted with everything I will pass plan my tour onto everyone

20 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Tracy,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

BIG BIG THANKS TO EMMA.EMMA I CAN'T…

BIG BIG THANKS TO EMMA.EMMA I CAN'T FIND WORDS TO EXPLAIN HOW AMAZING U R AND U MAKE UR DREAMS COME TRUE ✨️ 💓 FOR UR HOLIDAY U R THE BEST STAR 💖 💗 THANK YOU VERY MUCH ✨️✨️✨️✨️✨️✨️✨️💗💗💗💗💗💗💗

19 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Krasimirova,

Thank you so much for your lovely comments.Which will be passed on to Emma.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

I happy with plan my tour services

I happy with plan my tour services. I will recommend to family and friends

18 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Darius,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

plan my tour so helpful

I would highly recommended using plan My tour . We have just got back from a fantastic week away

18 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Customer,

Thank you very much for your feedback.We are happy to hear that you had great holiday.

We greatly appreciate your repeat custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Mark effectively addressed my concerns…

Mark effectively addressed my concerns and provided reassurance that no further issues would arise, while Daniel offered a competitive price for my desired holiday package.

17 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Good Evening Hassan,

Thank you very much for taking the time to share your feedback regarding our team members Mark and Daniel will be very glad to read your feedback ..

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Sam went through my booking before I…

Sam went through my booking before I was due to travel which put me at ease

14 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Rebecca,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Lovely phone service from sam and…

Lovely phone service from sam and really helped us booked a lovely 3night holiday in Barcelona. Kind regards lyndsey and daryl

16 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Daryl,

Thank you so much for your positive comments.Which will be passed on to Sam.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Great service from Sam

Great service from Sam

16 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Sam,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Sam was very helpful

Sam was very helpful

15 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Neil,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Holiday Booking

The company were very good letting me know everything about my trip. Also got a courtesy call to review and go through the details again to make sure all was good. 10/10 experience.

13 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Good Afternoon Kameron,

Thank you for taking the time to leave us a review.

I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Mark is very helpful and nice also.

Mark is very helpful and nice also.

15 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Chel,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Sam is very professional and a pleasure…

Sam is very professional and a pleasure to talk you.

15 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Good Evening Mr Fluffy,

Thank you so much for your positive comments.Which will be passed on to Sam.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Great service

Great service, will use again! Thanks for your assistance Sam!

14 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear consumer,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

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