Have been using for 2 years now, prefer it to normal cigarettes or vapes. But..... I stuck with ploom because I found the shape of your device the most comfortable to use and the other brands too... See more
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3+ years of using Ploom. Several dissapointments with every iteration of the device(every new model seems to be stronger) but was overall happy .. until now. New price, new sticks. Absolute no matc... See more
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Stopped by Stafford Services and was greeted by possibly the most attractive human being on Earth selling Ploom. The transaction was smoother than I thought possible—effortless, efficient, and hon... See more
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Great products and service! Good variety of flavours and strengths of Evo heated tobacco sticks! Love the different colour Ploom devices and interchangeable choice of panels to co-ordinate with! 15% s... See more
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Company details
About Ploom UK
Written by the company
Ploom X Advanced heats tobacco instead of burning it. It's a unique combination of authentic taste, refined Heat Flow technology, and personalised style – all coming together to deliver heated tobacco pleasure. These products are not risk-free and are addictive. For adult use only.
12 month warranty
Register your device to qualify
In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website, Ploom Lounges and our Ploom Accredited Retailers.
Contact info
United Kingdom
- 0800 876 6594
- ploomcare@help.ploom.co.uk
- ploom.co.uk
4.1
Great
1k reviews
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Reply from Ploom UK
Hello,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Alex @ The Ploom Team
don't waste your money or time
I purchased this in a Morrisons store and when i got home, it would not. We followed the instructions and the 'stick' heats up to a ridiculous heat and you cant take a draw on it. After the initial heat, it wont work. I was told i needed to register my device for a replacement, but the website wouldn't accept my post code, and when it did it wouldn't accept the registration as I did not have the QR code ( i threw away the box) very poor service and extremely unhappy with the product. i would not recommend. Save your cash.
26 October 2024
Unprompted review
Reply from Ploom UK
Hi,
Thanks for your feedback.
We’re sorry that Ploom didn’t match your expectations. We will be in touch as we would love to know what we can do better. Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.
All the best,
John @ The Ploom Team
I like the machine and the idea of no…
I like the machine and the idea of no harmful additives.its very sleek and nice.however I didn't get instructions so went onto U tube and got the basics there I still don't get a proper smoke from it when it goes off.i don't if that's that cigarette done I'm still not too sure about it
10 October 2024
Unprompted review
Reply from Ploom UK
Hello Frances,
Thank you for taking the time to leave us your review, you feedback is very important for us!
We are sorry to hear that our online instructions weren't able to provide you with the necessary assistance and would love to get in contact to make sure your questions are answered properly by our Ploom advisors.
Please reply to our request at your earliest convenience in order to have one of our advisors contact you and provide you with all the necessary information to begin your Ploom experience.
Bogdan @ The Ploom Team
Even though the instructions are clear
Even though the instructions are clear, I still burnt my lips.
Can't get a decent toke.
I tried 4 different flavours and the amber ones I would say was passable flavour wise.
It's a shame as it is a decent looking bit of kit.
I will keep having a try, if I crack it I will update
21 October 2024
Unprompted review
Reply from Ploom UK
Thank you Tracy,
Your feedback is really important to us.
We are very sorry to hear of the experience you have had with our products.
Any possible issues with our products are of considerable concern to us and Ploom advisors will be in contact to discuss with you.
We have already messaged you asking for your contact information in order to further discuss the matter.
All the best,
Bogdan @ The Ploom Team
Bought when on offer glad I didn’t pay…
Bought when on offer glad I didn’t pay full price. No instructions in the box, charged but 1st couple off puffs nothing when trying to inhale, you can get a small amount if you inhale 2-3 times after each other, but new stick required after that
Wouldn’t recommend
18 October 2024
Unprompted review
Reply from Ploom UK
Hi Sam,
Thanks for your feedback.
We’re sorry that Ploom didn’t match your expectations. We will be in touch as we would love to know what we can do better.
Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.
All the best,
Petrica @ The Ploom Team
ploom trial
met Mina today at Morrisons store .. purchased some ploom products.. very friendly and professional..
26 October 2024
Unprompted review
Reply from Ploom UK
Hello Mina,
The Ploom team really appreciate your feedback. Thanks for sharing your experience with us.
We hope you continue to enjoy Ploom,
Eliza @ The Ploom Team
I have just purchased a bundle of the tobacco flavour
I have just purchased a bundle of the Ploom product from the Morrison at Mansfield woodhouse. The gentleman at the Ploom stand (Fayyad) was really brilliant with his explanation on how the product works and took me through the benefits as well. He has also given me a free trail of the tobacco flavours and my favourite is the bronze as it has a better taste and feel to it. Anyways, I’m very satisfied with my purchase and also the demonstration given to me by fayyad. Highly recommend the product 👍🏼
24 October 2024
Unprompted review
Reply from Ploom UK
Hello John,
Thank you for sharing your experience with us.
We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Andreea @ The Ploom Team
A strange way you got to put in like a…
A strange way you got to put in like a cigarette and then if he did that so I was due with what it would taste like that and that he would be better than a liquid vape but are you always surprised? The taste is exactly the same as having cigarette, but without the harm chemicals, mental child with the best
14 October 2024
Unprompted review
Reply from Ploom UK
Hello Donna,
Thank you so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Andreea @ The Ploom Team
Pros and Cons
Pros:
* First few draws can be enjoyable and flavorful.
Cons:
* Difficulty drawing after the initial puffs.
* Charging the device seems ineffective.
* Inconsistent performance across different Evo sticks.
* Requires excessive inhaling, which can be uncomfortable.
Recommendation:
Based on my experience, I would not recommend the Ploom device and Evo sticks. The consistent issues with drawing and the lack of reliability make it a frustrating product. If you're considering purchasing this, I suggest exploring alternative options that offer a more consistent and enjoyable vaping experience.
23 October 2024
Unprompted review
Reply from Ploom UK
Hi Louise,
Thanks for your review.
We’re sorry that Ploom didn’t match your expectations. We will be in touch as we would love to know what we can do better. Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.
All the best,
Leon @ The Ploom Team
I really love the menthol green sticks…but the device!
I really love the menthol green sticks and they were helping me reduce smoking but the device is very poor. I am on the second one and after a couple of charges, it just stops accepting charge. I have followed the instructions to the letter, but they just do not seem to work for very long at all. My wife has gone onto another make and is getting along with it well.
22 October 2024
Unprompted review
Reply from Ploom UK
Thanks Andrew,
Your feedback is really important to us.
Sorry to hear that you are having issues with your Ploom device. We’d love a chance to make your experience better. Please contact our Ploom advisors on 0800 876 6594.
We hope to hear from you soon,
John @ The Ploom Team
Great product
I love Ploom. It's a cheaper alternative to smoking and you can do use it indoors so no more standing outside in the cold and rain.
The menthol (green option) is my favourite flavour but there is a wide variety that would cater for everyone.
20 October 2024
Unprompted review
Reply from Ploom UK
Hi Jenny,
The Ploom team really appreciate your feedback.
We hope you continue to enjoy Ploom,
Florin @ The Ploom Team
Disappointed
Really looked forward too trying ploom.Really disappointed followed all instructions charging etc.
Device is easy too use but evo sticks have minimal or no flavour very little smoke when inhaling.Totally unsatisfying,wouldnt recommend.
17 October 2024
Unprompted review
Reply from Ploom UK
Hello Gary,
Thanks for taking the time to leave us your review
We are sorry to hear that you have experienced issues with the taste of EVO sticks. We always want our customers to have the best experience. We will be in touch shortly to discuss this in more detail and find a solution.
Have a great day,
Bogdan @ The Ploom Team
Amazing product
Was gifted ploom x to tey and given different flavours, got to say I love the menthol/green one it's a great alternative to smoking and helping me slowly cut down
It actually tastes like a proper cigarette
I'm a tecnofobe but found this easy to use
The fact that it's healthier is a bonus
16 October 2024
Unprompted review
Reply from Ploom UK
Hi Geraldine,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Eliza @ The Ploom Team
Made my mum very unwell and she even…
Made my mum very unwell and she even has been sick this is unacceptable
16 October 2024
Unprompted review
Reply from Ploom UK
Thanks Jaydon,
Your feedback is really important to us.
We are very sorry to hear of the experience you have had with Ploom/EVO tobacco sticks.
Any possible issues with our products are of considerable concern to us and Ploom advisors will be in touch ASAP to discuss with you.
All the best,
Eliza @ The Ploom Team
Very disappointed in product
Very disappointed in product, maybe the flavours need improving.
5 October 2024
Unprompted review
Reply from Ploom UK
Hi Theodora,
Thanks for your feedback.
We’re sorry that Ploom didn’t match your expectations. We will be in touch as we would love to know what we can do better.
Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.
All the best,
Petrica @ The Ploom Team
The best out of the best !!!
I am pleased with this device, thats my third week using it , its worth the money plus you get the same nicotine as a cigarette. Looks really posh, easy to use, i recommend it as i have tried different types of vapes and it didnt work as Ploom gives me that enough nicotine, relief. No bad smell , no smelly fingers , writing this review and smoking an Amber now
3 October 2024
Unprompted review
Reply from Ploom UK
Hello Cosmin,
Thank you so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
We hope you continue to enjoy Ploom,
Andreea @ The Ploom Team
Terry and aaron
Terry and aaron, gave us a good informational review about the product very insightful will buy soon
1 October 2024
Unprompted review
Reply from Ploom UK
Hello Nathan,
We thank you for sharing your experience with us.
We will pass this on to the Ploom Store Team to let them know to keep up the great work.
We hope you will enjoy the future Ploom experience.
Eliza @ The Ploom Team
Auris best salesman
Auris best salesman, great customer service, friendly attentive, thank you. The crew was lovely.
28 September 2024
Unprompted review
Reply from Ploom UK
Hello Matthew,
Thanks for sharing your experience with us.
We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Eliza @ The Ploom Team
Purchased a starter pack through an…
Purchased a starter pack through an online retailer - received item (sealed) and was defective. Requested replacement, duly received, and defective again.
20 September 2024
Unprompted review
Reply from Ploom UK
Hi Madeline,
Thanks for your feedback.
We’re sorry that Ploom didn’t match your expectations. We will be in touch as we would love to know what we can do better. Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.
All the best,
John @ The Ploom Team
Great customer service from Ade
Great customer service from Ade, very happy with my purchase!
Thank you
14 September 2024
Unprompted review
Reply from Ploom UK
Hello Amber,
The Ploom team really appreciate your feedback.
We hope you continue to enjoy Ploom,
Alex @ The Ploom Team
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