Have been using for 2 years now, prefer it to normal cigarettes or vapes. But..... I stuck with ploom because I found the shape of your device the most comfortable to use and the other brands too... See more
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3+ years of using Ploom. Several dissapointments with every iteration of the device(every new model seems to be stronger) but was overall happy .. until now. New price, new sticks. Absolute no matc... See more
Company replied
Stopped by Stafford Services and was greeted by possibly the most attractive human being on Earth selling Ploom. The transaction was smoother than I thought possible—effortless, efficient, and hon... See more
Company replied
Great products and service! Good variety of flavours and strengths of Evo heated tobacco sticks! Love the different colour Ploom devices and interchangeable choice of panels to co-ordinate with! 15% s... See more
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Company details
About Ploom UK
Written by the company
Ploom X Advanced heats tobacco instead of burning it. It's a unique combination of authentic taste, refined Heat Flow technology, and personalised style – all coming together to deliver heated tobacco pleasure. These products are not risk-free and are addictive. For adult use only.
12 month warranty
Register your device to qualify
In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website, Ploom Lounges and our Ploom Accredited Retailers.
Contact info
United Kingdom
- 0800 876 6594
- ploomcare@help.ploom.co.uk
- ploom.co.uk
4.1
Great
1k reviews
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Best products
Best products, very helpful to stop smokin, I save lots money, last 8 months I m use this product
28 December 2023
Unprompted review
Reply from Ploom UK
Hello Bharat,
Thank you so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Andreea @ The Ploom Team
Great customer service at the UTILIY…
Great customer service at the UTILIY ARENA
BY KHIZER AND TAUSEEF, nice product too
13 December 2024
Unprompted review
Reply from Ploom UK
Hi Muhammad,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Eliza @ The Ploom Team
Bought a starter pack in Morrisons
Bought a starter pack in Morrisons, Armthorpe, Doncaster 2 weeks ago after talking to the rep who was there at the time. Ive smoked cigarettes for 55 years and never come even close to stopping before. The beauty of the ploom device and evo sticks is that its as near to normal smoking as you can get. Never even thought about going back on the normal cigs and I wont as long as you can buy these.Its a miracle!
27 November 2024
Unprompted review
Reply from Ploom UK
Hi Richard,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Florin @ The Ploom Team
I was at the 02 a week ago to see a gig…
I was at the 02 a week ago to see a gig when Marta educated me on Ploom and the benefits, she was so friendly and super helpful! Thank you Marta!
3 December 2024
Unprompted review
Reply from Ploom UK
Hello Fran,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Andreea @ The Ploom Team
Came to the O2 to see Sleeptoken
Came to the O2 to see Sleeptoken. Marta was fantastic and an amazing seller, had very good knowledge of products and provided brilliant customer service. Deserves all the praise
3 December 2024
Unprompted review
Reply from Ploom UK
Hello Holliw,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up with the great work.
Andreea @The Ploom Team
Lynette was fantastic
Lynette was fantastic - she knew the product and was very very helpful!
Thank you again for all the help!
29 November 2024
Unprompted review
Reply from Ploom UK
Hello Michelle,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Eliza @ The Ploom Team
Reply from Ploom UK
Hello Chris,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Eliza @ The Ploom Team
Marta was amazing
Marta was amazing, at o2 venue! Very friendly, great to chat with :)
29 November 2024
Unprompted review
Reply from Ploom UK
Hi Eva,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Eliza @ The Ploom Team
Marta gave such an amazing service
Marta gave such an amazing service. Thankyou so much! Two very happy customers xx
29 November 2024
Unprompted review
Reply from Ploom UK
Hi Danielle,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Eliza @ The Ploom Team
Great product
A friend told me to try Evo 2 months ago as I was not getting on with vape and was still smoking the odd fag.
Best thing I have done after 30yrs smoking. I don't even want to smoke. Great product but not sold in enough places and can't get them in Spain but they have help me to stop smoking. If they could make some with zero nicotine it could help even more
26 November 2024
Unprompted review
Reply from Ploom UK
Hello Wayne
The Ploom team really appreciate your feedback
We hope you continue to enjoy Ploom,
Andreea @ The Ploom Team
Great experience
Purchased a Ploom from Denise in Morrisons - Halifax, Illingworth.
A great experience and she was very helpful with great customer service skills. Would highly recommend.
12 November 2024
Unprompted review
Reply from Ploom UK
Hello Collie,
Thank you for taking the time to share your experience with us! We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Should we be able to do anything to enhance your Ploom experience, please don't hesitate to contact us.
Bogdan @ The Ploom Team
My name's Collie and a bought a ploom…
My name's Collie and a bought a ploom from Morrisons at mayo ave Bradford from a lovely lady called Denise cole,who was very knowledgeable about the product.
I m really happy with the device and the taste been a smoker for over 10 years so hopefully this will be a more improved journey of discovery.
21 November 2024
Unprompted review
Reply from Ploom UK
Hello Collie,
Thank you for sharing your experience with us! We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Should we be able to do anything to enhance your Ploom experience, please don't hesitate to contact us.
Bogdan @ The Ploom Team
great alternative happy with ploom…
great alternative happy with ploom device looking forward to see what flavours come out bought form castleford morrisons 2 weeks ago great customer service from denise cole
14 November 2024
Unprompted review
Reply from Ploom UK
Hi,
The Ploom team really appreciate your feedback. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
We hope you continue to enjoy Ploom,
Florin @ The Ploom Team
Mina
Mina, Thanks for your help and great advice. Definitely going to trt this thanks to you!!!
23 November 2024
Unprompted review
Reply from Ploom UK
Hello,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Andreea @ The Ploom Team
Bought a device from Nasir in Morrisons…
Bought a device from Nasir in Morrisons Whitefield.
Amazing experience and ploom changed my life completely
14 November 2024
Unprompted review
Reply from Ploom UK
Hi Omer,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Petrica @ The Ploom Team
Very good product and fair price
Very good product and fair price. Especially the staff. Lindsey was very friendly and helpful. Highly recommend them.
21 November 2024
Unprompted review
Reply from Ploom UK
Hi Reza,
The Ploom team really appreciate your feedback
We hope you continue to enjoy Ploom.
Petrica @ The Ploom Team
Excellent service
I bought a Ploom device, it is very good and I recommend it.
15 October 2024
Unprompted review
Reply from Ploom UK
Hi Marius,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
We hope you continue to enjoy Ploom,
Eliza @ The Ploom Team
Thanks Lindsey
I bought a ploom from Lindsey in Manchester and it’s best of its type, spot on !!
16 November 2024
Unprompted review
Reply from Ploom UK
Hi Callum
The Ploom team really appreciate your feedback
We hope you continue to enjoy Ploom,
Eliza @ The Ploom Team
Bought a bloom from Lindsey she was…
Bought a ploom from Lindsey she was lovely
13 November 2024
Unprompted review
Reply from Ploom UK
Hey,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Florin @ The Ploom Team
Bought a device from Lindsey in…
Bought a device from Lindsey in Manchester, Lindsey was great and I love the device!
16 November 2024
Unprompted review
Reply from Ploom UK
Hi Ben,
Thanks for your review. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
We hope you will have a great Ploom experience.
Florin @ The Ploom Team
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