Pocokids Reviews 51

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Do not buy from this company, if you even can still. Ordered 4 different styles of shoes and they all fit different even though they were all ordered in the same size. They are either way too big or t... See more

Rated 1 out of 5 stars

It’s a scam. A cheap product company disguising as someone delivering high quality product. Shoes arrived with no packaging / no branding and are just plain poor quality. Just as another review said,... See more

Rated 5 out of 5 stars

Absolutely thrilled with my purchase! Back in February, when my toddler took those first independent steps, I needed something simple yet snug for the tail end of winter and the onset of spring. The s... See more

Rated 5 out of 5 stars

I buy all of my ĺittle one's shoes from here. Love that some of the footware has a winter/summer option for extra warm lining/breathable mesh features. I think it's very competitive price for the qual... See more

Company details

  1. Baby shop

Written by the company

Safeguarding Little Explorers with Style! 👕 Trendy Baby & Kids Gear 🛡️ Protective Accessories 🇬🇧 New brand born in Leicester, England PocoKids is dedicated to being there for every first – the first step, the first jump, the first adventure. With safety and trust as our guiding stars, we ensure that every Poco product is a guardian in your child’s journey of firsts.


Contact info

3.0

Average

TrustScore 3 out of 5

51 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

These shoes don't stay on

These shoes don't stay on! The velcro doesn't stick together well, and even when it does, the shoes still pop off my son's feet due to the poor construction.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

I buy all of my ĺittle one's shoes from…

I buy all of my ĺittle one's shoes from here. Love that some of the footware has a winter/summer option for extra warm lining/breathable mesh features. I think it's very competitive price for the quality and design, plus they are such cute products! They often have good deals and discounts. I have also had great experience from customer service.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Gold Mine for Toddler Shoes!

I looked for a while for cute shoes that would also be good for my daughter’s feet and I am SO glad we found PocoKids! Love that they are cute but also comfortable for our 16 month old. She toddles around in them so easily and we don’t feel her feet are squished limiting range of motion! They are so bendy and moveable. We will definitely be purchasing her shoes from here in the future as well!

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Love these shoes!

Fast delivery, great quality shoe. Seems to be very comfy for my little one and very secure on his foot so he can’t easily slip them off on his own. Breathable and waterproof, great for summer.

17 August 2024
Unprompted review
Rated 5 out of 5 stars

We order two pairs of shoes for our…

We order two pairs of shoes for our toddler who suffers from minor clubfoot, so shoes that focus on foot development are necessary. Both pairs do the job, and are so cute. They seem to be of excellent quality, though i cannot speak for longevity yet. Shoes did take about two weeks to come, but we are still so pleased!

12 August 2024
Unprompted review
Rated 1 out of 5 stars

Refusing to provide returns label

Want to return the items I ordered (and on the website it says they do accept returns and will provide refunds) but customer service are refusing to provide a returns label and keep giving excuses

3 August 2024
Unprompted review
Pocokids logo

Reply from Pocokids

We take our return policy seriously and always provide returns labels where applicable. If you’ve encountered any issues, it’s likely a misunderstanding.

Please share your order number with me so I can investigate and resolve this promptly for you.

We’re here to help and ensure you have a smooth experience with us.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. No where on the website to start your return and emailing them is a nightmare. Won’t provide the link to start a return and finally did and it’s an invalid spam link.

4 June 2024
Unprompted review
Pocokids logo

Reply from Pocokids

We sincerely apologize for your experience. Our customer service operates nearly 24/7 through email, Facebook, or the chat option on our website, and we're always here to assist. Response delays might occur due to shift changes, but we're committed to providing timely support.

Regarding the return process, it varies by country due to different customs regulations, not our intention to complicate things. If you still have any issues with your order, please contact us at hello@pocokids.co, and we'll be happy to help.

Thank you for your understanding.

Rated 5 out of 5 stars

The best sandals

My daughter is 18 months and these sandals are so bendy and comfortable for her to run around and play in. Super easy to get on and off too. I'm very happy with my purchase and will purchase another pair. I followed cm measurements rather than age recommendation and was glad I did because she needed the size down. I will definitely buy in the next size too.

23 March 2024
Unprompted review
Rated 5 out of 5 stars

They are wide

They are wide, supple, and simple to put on. She walks on them like clouds because my baby adores them. When purchasing my daughter's first pair of shoes, I couldn't have made a better decision because of the incredible material. I sincerely appreciate everything you do.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled with my purchase

Absolutely thrilled with my purchase! Back in February, when my toddler took those first independent steps, I needed something simple yet snug for the tail end of winter and the onset of spring. The support team was incredibly helpful, advising me to go for the 6-12 size for my 15-month-old, whose feet measured 11.5 centimeters – a size I wasn't entirely sure about. Now, my little one confidently toddles around in their shoes with just the right amount of room to wiggle, but not too much. When it's time to size up, I'll certainly be returning for more.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

I appreciate that this shoe prioritizes…

I appreciate that this shoe prioritizes the "health" of my child's feet. He can walk easily as if he were barefoot because to his extremely flexible and thin sole. Because of his spacious toe box, he is quite easy to climb on. I suggest going down a size; my 16-months-old son can comfortably wear a size 6-12 months.

23 March 2024
Unprompted review
Rated 5 out of 5 stars

I really like shoes

I really like shoes, from the first steps of my child we take only these shoes, and I like the service. They always answer questions and solve any problems.

31 March 2024
Rated 2 out of 5 stars

Lovely shoes, but get your order right first time!!!

The shoes were lovely but they were too small for my daughter.

Then the admin started. Their website talks about easy returns so parents can try with no worries. The returns process isn’t easy, requires using the online chat and they offer all sorts of deals under the sun to try and avoid actually just returning and getting money back.

I have returned them. Had an email from what looks like a Chinese email address given the script (sorry, maybe a different country with logographs/symbolic alphabet!) saying they’ve received and it’s in their warehouse. 10 days on and I’ve heard nothing more and no refund yet.

1 March 2024
Unprompted review
Pocokids logo

Reply from Pocokids

Thank you for your feedback, and we're glad you liked our shoes. We apologize for any inconvenience with the size and the return process. Our goal is to make returns as easy as possible, though we sometimes offer alternatives to ensure customer satisfaction.

Regarding your refund, our website clearly outlines the return and refund process. Once we receive and verify the returned items at our warehouse, we process refunds immediately. However, please note that bank transactions can take 24-48 hours to complete, which is beyond our control. We apologize for any delay and inconvenience this may have caused.

If you need further assistance, please don't hesitate to contact us at hello@pocokids.co.

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