Pocokids Reviews 51

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Do not buy from this company, if you even can still. Ordered 4 different styles of shoes and they all fit different even though they were all ordered in the same size. They are either way too big or t... See more

Rated 1 out of 5 stars

It’s a scam. A cheap product company disguising as someone delivering high quality product. Shoes arrived with no packaging / no branding and are just plain poor quality. Just as another review said,... See more

Rated 5 out of 5 stars

Absolutely thrilled with my purchase! Back in February, when my toddler took those first independent steps, I needed something simple yet snug for the tail end of winter and the onset of spring. The s... See more

Rated 5 out of 5 stars

I buy all of my ĺittle one's shoes from here. Love that some of the footware has a winter/summer option for extra warm lining/breathable mesh features. I think it's very competitive price for the qual... See more

Company details

  1. Baby shop

Written by the company

Safeguarding Little Explorers with Style! 👕 Trendy Baby & Kids Gear 🛡️ Protective Accessories 🇬🇧 New brand born in Leicester, England PocoKids is dedicated to being there for every first – the first step, the first jump, the first adventure. With safety and trust as our guiding stars, we ensure that every Poco product is a guardian in your child’s journey of firsts.


Contact info

3.0

Average

TrustScore 3 out of 5

51 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great quality

Great quality, great design, great price! The first boots for my daughter are from Pocokids and she loves it. We can’t be happier with the quality. We live in Sweden and this are the only boots that are warm enough. I will not change them and i will make sure she always has one pair for the winter!

1 February 2024
Unprompted review
Rated 4 out of 5 stars

affordable wide toddler shoes

So happy to find affordable wide toddler shoes. The quality is about what you'd expect for the price (in the single style that I bought).
I found the sizing ran large even though I traced my toddler's foot and ordered according to the chart. Can't say anything about longevity because we're still waiting to grow into the two sizes we bought!

5 December 2023
Unprompted review
Rated 5 out of 5 stars

What an amazing customer support…

What an amazing customer service. A huge shoutout to their team.
I lived in Singapore and I reached out to their team when I received the order. It was so beautiful with great quality. Just that, I ordered one size smaller for my son.
Within few hours they resolve my exchange procedure. Can’t Imagine the exchange procedure was so smooth and efficient. Bang! I got my new tracking order.
Anyway my son love the quality and he walks better in their summer sandal. Definitely will recommend to another gorgeous mama to try for your Bub.. you won’t regret!!!

22 November 2023
Unprompted review
Rated 2 out of 5 stars

Disappointed

The product was okay but very disappointed when I messaged the customer helpline about a return. Even though I bought them from the company in leistershire they have to be returned to Canada, so with the postage being pricey it wasn't worth sending them back. :(

3 November 2023
Unprompted review
Pocokids logo

Reply from Pocokids

Thank you for your feedback. We apologize for any inconvenience you experienced with the return process. We understand that returning items to our warehouse in Canada can be costly and inconvenient.

We are actively working on establishing new warehouses to better serve our global customers, including those in Leicestershire. We appreciate your patience as we improve our logistics to provide a more seamless experience.

Your feedback is valuable to us, and we are committed to making necessary improvements. If there's anything else we can assist you with, please don't hesitate to contact us.

Rated 5 out of 5 stars

Bought so many cute shoes for my…

Bought so many cute shoes for my toddler. I love their collection and the fact it’s wide which is good for my babies feet. Need more styles please! Also water proof winter shoes would be great! Highly recommended

10 October 2023
Unprompted review
Rated 4 out of 5 stars

Great shoes not ideal sizing

Great shoes. I bought a pair for my 2-year-old recently. They seem very comfy and wash very well. The only "issue" is with the sizing. Their sizes go by age rather than exact number...so it's 1-2 years, 2-3, etc. which means that one size was too small for my child and the one I got him was large. I adjusted the Velcro and he seems OK with them.

25 October 2023
Unprompted review
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