Polar Dive USA Reviews 162

I'd purchased the Polar Dive Pro set up with the standard chiller almost a year ago and i have been enjoying the cold plunge. It works effortlessly and effectively and i wont ever have to buy Ice again. Their customer service and support are very responsive and helped me with every questions i have the product as well as the installation.

Easy set up and what an amazing quality product!!! So thankful for this tool for our families health and wellness. Thanks guys!

Excellent and responsive customer service.

Received a unit that had an issue with the intake valve, which I ended up fixing but was unsure how it would hold. Customer service was hands-down one the best I've ever dealt with. They escaladed the issue and dealt with this promptly and professionally. 100% satisfied with that.

The unit it self is great for the price. It's not perfect, but it works well and keeps the water cold. Takes a little time to cool down. Definitely has some noise to it, but it looks good and works great, extremely minimal, and doesn't take up a ton of space.

Great company great product.

The product is flawless and the customer support is unmatched.

I bought my Polar Dive several months ago. The first one arrived with a hole in it, so they sent me another one. The air pump does not work well so I had to buy a new one. Once I got it up and working, the cooler did not get the water cold. It took a lot of emails and communication with customer service. Once it finally started cooling then I had to empty and refill the water weekly, the metal filter does not work well, the water got mirky. They sent me a new filter and the instructions showed the filter is upside down. I sent the company several emails telling them their filter should be facing the other direction. I got a call from a gentleman claiming to be the COO and he thanked me for pointing out the flaw. He told me to keep his number in case I needed something, not sure what that was, since he did not offer anything when he called me. They have a new cooler and filter system out, but I would have to pay for it, plus the filter is still upside down. The water is not filtering through the filer like it should. Trying to get the filter out to clean it is another matter.

I’ve tried a few recovery tools, but the Polar Dive cold plunge tub has honestly been one of the best additions to my routine. First off, setup was super simple—no complicated instructions or tools needed. The tub feels really sturdy and well-made, and it holds temperature well, especially when you add ice. It’s also very easy to drain and refill.

The size is perfect—comfortable enough to fully submerge without taking up a ton of space. I’ve been using it after workouts and even in the mornings, and I’ve noticed a huge difference in muscle soreness, energy levels, and overall recovery. It’s also become a bit of a mental reset for me—it wakes you up fast and leaves you feeling refreshed.

If you’re thinking about getting into cold plunging but don’t want anything overly complicated or expensive, this is a great option. Solid quality, easy to use, and it actually makes you want to stay consistent.

Was super easy to set up and perfect if you just want an ice bath that’s easily accessible!

As a Content Creator Ambassador of Polar Dive USA, completely ignoring the amazing products given to me I struggled with a 3-year long relationship ending, and the people at this company are among if not the most positive and upbringing bunch of folk I can honestly attest to. Cannot Recommend a single other cold plunge/ice bath company like I can them!

I've had my polar dive cooler and tub fir 2 months now and it works well. I had some small initial set up issues with plumbing but supprt was very helpful. I also had some delays with ordering the larger max but they always figure out a solution for me at Polar Dive. I can recommend their products.

Researched a lot of cold plunges from $1000 on down and Polar Dive USA hit all the marks. You never really know until the product arrives and when it did, I knew I made a good decision. I live in AZ so I will be putting the pro chiller to the test this summer. Thanks for the quick shipping on my order.

I purchased the Polar Dive Pro with Chiller. The tub is not high quality, waiting any day for a puncture. The chiller broke within days of first installing. At first the chiller unit wasn't able to intake water. When I resolved that, it was unable to actually give an accurate reading of temperature so it wasn't cooling correctly. Shortly after, it began giving an EEE error message and wasn't functioning at all. I'm in connection with support trying to return for a refund as it's been within 30 days since purchase, and they're not being of any help. They're asking me to record video to provide proof of issues, responding with general troubleshooting tips, asking for video evidence I'm following their troubleshooting, and are being unhelpful to resolving my actually request of returning the product that's not meeting my expectations. I also never received the 3 additional filters I purchased, or the in water thermometer that was supposed to be included.

Terrible experience since purchasing a month ago. The MAX tub leaked air from day one and the 1/2 HP chiller is way off on water temp e.g. it says 55 degrees but the actual water temp in the tub is 48-49 degrees. I never received my free gift products (cleaning kit and mat) plus the double filtration kit never came with the package. It’s been a horrible experience with 3 different customer service reps telling me different information and expectancy of a replace MAX tub. I’m just exhausted with this process and going elsewhere. Do yourself a favor and just buy the $200 Amazon inflatable MAX tub and purchase a separate 1 HP chiller. You’ll be way ahead of the game at the same price point and probably way less headaches.

Top Tier Customer Service!
The chiller I received from Polar Dive didn't work as anticipated initially, but the communication, and dedication of the customer service team at Polar Dive has been exemplary. Any questions/issues are responded to within 24 hours, and I am currently waiting for my replacement chiller to arrive so I can continue my cold plunging.
While I was waiting for my replacement unit I received a call from one of the executives of the company, and he wanted to know what he could personally do to make sure I was happy with the product and Polar Dive overall. This level of customer service just doesn't happen any more in the US. Thank you to the whole Polar Dive team for the service you've provided. Sometimes electronic products don't work, and this team has gone above and beyond to make sure I am happy as a customer, and that is just so rare. Thank you again!

the actual product worked fine on the front end. however, the manuals are nonexistent. you have to physically get on line and do research on other sites to find out how to maintain. Customer service line is a joke. can never talk to someone. message says they will return call in 12-24 hours. i am on 7 days with no message returned from call and no email returned. chiller stopped working. again, product is fine while working. once goes down, might just have to buy another as their support is not reliable.

Purchased their Pro Chiller with standard tub. Initial reaction after set-up was that it works great. However, began to have issues after subscribing to their Pro Chiller Filters. The first delivery did not arrive until a month after subscription. When it finally arrived, I began to notice that when replacing the water, the filter socket was trapped with air and water was unable to circulate. The customer service was kind, but ultimately was not helpful. They offered a free pump to help out with this issue. The item did not deliver until 2-3 weeks after the conversation; on top of that, the plastic pieces of the pump were completely broken and unusable. In my case, the air in the filter socket is still an issue. Currently I am doing some DIY approaches to partially fix this issue.

Edit: The COO resolved issues regarding a delay in the Pro Chiller Filters and resent a working pump. the pump still did not solve the air issue, but all other delivery issues have been resolved.

Excellent customer service - immediately replaced my chiller when it arrived damage. Product works great.

My order arrived a few days late, and the packaging also seemed rushed. The product works but it didn’t fully match my expectations. I contacted support and got a reply after a couple of weeks which really disappoints me. Overall not much better experience with polar dive USA.

Exceptional customer service! A lot of business “write you off” after you purchase the product, not Polar Dive USA! New and existing customers are in for a rare treat in quality service that you can rely on!