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Rated 1 out of 5 stars

Everyone's PAAL is trapped on Poloniex forever as PAAL deposits and withdrawals are permanently frozen for no reason, so there's virtually $0 liquidity to sell it. What an utter embarrassment to the c... See more

Rated 1 out of 5 stars

have been a loyal and problem-free customer of Poloniex for over 12 years, yet I am being treated like a criminal. Poloniex is practicing "stealth blocking": they credited a $374 transfer to my ac... See more

Rated 2 out of 5 stars

I've been trading on polo for six years. Crypto exchanges are by their very nature, regularly unreliable and often crash under load when you need to sell a spike up in price. So over the years I've... See more

Rated 1 out of 5 stars

They’ll let you deposit no problem and charge fees for trading but you’ll never be able to get your money back. Been trying to move some coins to another platform for weeks and they review each transa... See more

Company details

  1. Cryptocurrency Service

Written by the company

Poloniex is one of the oldest and most trusted crypto exchanges in the industry! Founded in 2014, security, new features, and user interface are some of our top priorities. Create an account today to trade Futures, Spot, Margin, alt-coins, and much much more!


Contact info

You should know

1.4

Bad

TrustScore 1.5 out of 5

386 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Poloniex used to be one of the best…

Poloniex used to be one of the best legit companies but not anymore. The percentage is just too low compare to other platform. 30% lower and fund are no more safe because my fund has vanished and i can't even see the transaction history. Customer service is wack and nothing functions accurately anymore. This site should be taken down so people won't continue to fall victim; Thanks toSummus Palus site for saving the day.

5 October 2024
Unprompted review
Rated 1 out of 5 stars

The worst exchange …. Run Away!!

The worst exchange I tried in 5 years … stay far of this sh!t company !!!
Fortunately I just tried 1 time for 1 crypto and I’ll never try again…. The value of the crypto is 30% lower than all the others exchange or plateforme ????? They only have sh!ty excuses and throw you out like sh!t from their chat. Run away!!!

Le pire exchange que j'ai essayé en 5 ans... reste loin de cette entreprise de merd !!!
Heureusement, je n'ai essayé qu'une seule fois pour 1 crypto et je n'essaierai plus jamais... La valeur de la crypto est 30% inférieure à celle de tous les autres exchanges ou plateformes ????? Ils n'ont que des excuses de merd et vous jettent comme de la merd de leur chat. Fuyez !!!

23 September 2024
Unprompted review
Rated 1 out of 5 stars

This is simply a scam website, not an exchange anymore

Poloniex used to be legit, but now this isn't even an exchange. They casually steal your funds. They cancel and delete transaction logs. They sell your cryptos without consent. Here you have no control over your funds and you don't have any rights by their terms and conditions.

8 May 2024
Unprompted review
Rated 1 out of 5 stars

Scam exchange

Scam exchange! Look what they did with $APES on Solana. They dumped their tokens resulting in a huge fall in price.
$APES team has proof of this!!

29 August 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting

Poloniex will happily take your money then delist any coin they choose at any time that suits them without giving you any notice (the FLR iou is one such instance) Poloniex will claim that they have emailed their customers which of course can be disproven once you search for it within your own emails. Their customer service is terrible and borderline illiterate and seriously nonsensical with their responses because they have nothing to offer as a feasible response. They effectively stole hundreds from me, I will never use that exchange ever again and I strongly urge you to go elsewhere.

30 August 2023
Unprompted review
Rated 1 out of 5 stars

Holding back my own money

After the all kind of validation and e-mailing with the support, they always holding back our money. They don't like if you use another platform or withdraw your own money. I hate this unfair, untransparent platform.

6 August 2024
Unprompted review
Rated 1 out of 5 stars

SRM- is disabled.

SRM- is disabled.
Most of the wallets are temporary disabled

Frozen > 150euro | More 60 days...

Chat answers - We are unable to provide a timeline to the resolution of your case as it is in the hands of the specialists. Rest assured - once there is an update, we will contact you immediately.

Worse experience since they got hacked and they scam people now to make some money, seems like they are struggling ..

DO NoT USE THIS WEBSITE or you will lose your money!!!!!

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Poloniex Convert Tool (ETHOLD)

Solved on 09.09.2024. All OK!

The @Poloniex Convert Tool (ETHOLD) - is disabled.

I found out about it when I deposited - on May 16.
Now deposits are open, withdrawal is impossible, as is the converter.

Frozen > 150K$ | More 25 days...
I will change the review after solving the problem.
Fair enough - do not accept deposits if the converter does not work.

Email answers - We are unable to provide a timeline to the resolution of your case as it is in the hands of the specialists. Rest assured - once there is an update, we will contact you immediately.

16 May 2024
Unprompted review
Rated 1 out of 5 stars

Unbelievable slow deposit and…

Unbelievable slow deposit and withdraws. I will be lucky if I ever got my money out of it, ever.
They seem to have invested more in customer support that tells you "don't worry" rather than the tech to make sure your deposits are posted. If you are lucky your deposit gets posted in "a few days". In the world of crypto this is a joke, an insult, a rip off.
I have transactions showing the deposit... what do you think they do with my money, until it gets posted.

15 May 2024
Unprompted review
Rated 3 out of 5 stars

I tried to withdraw my funds today…

I tried to withdraw my funds today 20/05/2024 . I've got an email that withdraw canceled because my ip address has been changed. And the only way to be able to withdraw is to use the same ip and the same wallet I used to deposit. First of all my ip is dynamic and its coming from provider of my internet and the deposit address can't be the same because I used polygon network to deposit and they have suspended it !
I contacted live support multiple times and they told me that I should continue on email, I replied to email and got no answer at all. Then I complained at live chat and they ended the chat ! I am so worried to lose my funds . I already lost funds on zb.com scam exchange. But this time I will go to authorities.
After couple hours I tried to withdraw again but this time didn't even got an email. Now I can't access live chat , and through the form they send me an email to not open multiple tickets.
Waiting and hoping ...
Edit : I've got my money back! Thanks God! But it's really frustrating what happened to me...

20 May 2024
Unprompted review

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