Polti UK Reviews 133

Polti Vaporetto 100b steam cleaner.
I have four of these machines that don't produce steam.
I purchased two and was sent two under warranty.
All four are broken.
These machines don't work with tap water.
Has to be distilled water or demineralized.
They eventually stop working
£99 repair cost of a machine that £150 in sale is to expensive.
Brand new looking machines that end up in landfill.
Kalstop product suggested for cleaning boiler is a weak expensive useless product that does little.
Claiming to be environmental friendly but happy having machines sent to landfill
And boiler cap is cheap plastic useless item.
All four machines have broken caps trying to remove it for monthly kalstop clean which doesn't do much

Reply from polti Thanks for reply but it just same that was said In emails.
The machine is £150 in sale and £180 with several other sellers.
So £99 is to expensive more than half the cost of new.
And the offer of a reconditioned model for £100 is to expensive again more than half price of new.
And when I report them not working will udee warranty am sent new machine not offer of cheap repair and told to dispose off not told to recycle.
Wishful thinking it can be recycled.
One repair centre in whole of UK and it yourselves.
So it sell new machine not repair old due to high repair costs

As for asking me to take it to be recycled. I have checked with council and its mostly plastic not recyclable so guess were it goes

I have a Polti La Vaporella steam iron which I have had for a couple of years but steam started to come out the base unit which was quite scary. Polti has a very efficient system where they charge £90 to pick it up. From there they either repair the unit or offer a replacement or a discount on a new machine. I was blown away by their customer service. My machine could not be repaired so I took the replacement offer and within two days received my machine which looks excellent. They refunded £60 or the charge too. I can't praise them enough! They deserve five stars for their service. I love the iron too!!

I bought a Polti Vaporetto SV440 in July 2023. It has worked fantastically but recently, through the ordinary course of wear and tear, a couple of parts needed to be replaced.

The customer service team at Polti, and particularly Olivia, have been amazing. They looked into my enquiry quickly and, despite me being a couple of days outside of the warranty period, provided replacement parts for free!!

Overall, they have been incredibly friendly and very customer-focused, and turned this into a hassle-free, positive experience, which is really impressive.

Polti vaporella steam iron. Fantastic really impressed. Even used it to defrost my fridge freezer which is Samsung rubbish. I fill using britta jug so no scale as of yet. Only minor issue is if left on it does not switch itself off. Highly recommended brilliant powerfull steam iron.

I have got a polti iron just over a year old. It is a great iron and it does what it says on the box. However if you intend to buy consider where you will get the asssories from. I have waited nearly 2 months from. main supplier for the filter for my iron still no joy. I have had to go out to buy another iron while I am waiting. Tried Amazon this filter will take 7 months to arrive.

My own personal experience with POLTI couldn’t be better my machine stopped working as it should and POLTI went above and beyond to help me get my machine back up and running again as quickly as possible. My point of contact was with a lady named Olivia and she bent over backwards to help me. I do have certain other vacuums ( DYSON ) who shafted me every chance they got which is why I switched to POLTI as I already have a steamer with them, and I really couldn’t recommend POLTI enough they are fantastic and treated me with total respect.

I love my Vaporella Instant iron, which I've had since September 2024, but the anti-limescale cartridge needs replacing and everywhere is sold out. I contacted Polti and was told some were due in 'next week', that was two weeks ago! It's really not on to spend £130 on an iron that you can't use for weeks because of an essential cartridge being unavailable.

Polti could at least put an update on its website. This is ridiculous.

I have vapourerti 2000R the water heats up but the machine does not let out steam, can you advise me? Thank you

We have a polti steam iron it's been ok for about 3 years then suddenly it has started coughing out brown like rusty coloured water just when you are ironing nice white sheets we have used the correct anti scaling fluid through it's life but this is so frustrating on nice clean washing and this is happening

We have a Polti Forzaspira Slim SR110, we have been reasonably happy with the product, but trying to get a replacement LED motorised brush head is a nightmare, there is obviously a design fault with this item, no one has this in stock, item code M0006803, this is the third head we have ordered in 4 years, I have tried several times to contact the UK service, but still no call back, it states the office is open 9-5 mon-Fri, called numerous times again this morning, only voicemail. I don't think we have much choice but to dump the Polti we have, and buy a brand name such as VAX, very disappointed. The problem is the hose within the brush head splits, eliminating any suction, this would be a very low cost part to replace, but instead you have to purchase a complete head which is ridiculous, no one has stock.. Polti needs to get there act together..

My Polti forzaspira 110 Slim Blue is not quite 4 years old. It's a second cleaner so it's not been abused. The battery has lasted well but I've since found replacements cost about £90. Using the cleaner yesterday the main clip snapped on the bin, stopping the cleaner from working as its come apart. Holding it together now with duct tape isn't a good look but it will do till it gives up altogether. Replacement bins are available on ebay but at £30 it's not worth it. I can't expect an item to live forever but I don't consider 3 years that durable. Disappointed, as from a performance perspective it does clean really well (especially car seats) but it seems it's built to just become more landfill. ***Update*** thanks for your reply. As mentioned in my email ebay sell bins for £30.00. ESpares are selling the battery for £90 and as for a battery being £70 from Polti that's still expensive. The sum of the replacement parts would be more than I can get a new (basic) cleaner for (circa £50).

Bought the steam cleaner all looked good. Only on its 2nd use no steam. Been offered a refund last month and told to recycle it. They told me the refund is put in place . Pay pal have assured me it’s not in place even though they confirmed it was. Emailed this company and tv Chanel. Left running round in circles. Called pay pal twice thankfully they have now told me to take it to Action Fraud.

The floorhead on my Polti forzaspira 110 slim green failed 3 months ago,I have phoned several times and been told by a very pleasant lady that there were no stocks of this item available,I have obviously not been able to use the vacuum since then,I have tried other spares companies and they also have no stocks of this item,when will it be available???or is it a rouse to get me to buy a new vacuum!A very annoyed Polti customer!

After contacting Polti UK about a problem with my new smart 100b steamer, they decided to replace it. Really quick decision and no fuss. Absolutely fabulous customer service from Daniel and we love our new steam cleaner. Just what we’d hoped for.

My clients bought a vaporetti to use for their floors..which continues to get caught on the flooring and now is damaged on the bottom of the cleaner to the point that all the purple plastic is cracked and broken and breaking off in bits..can't say I'm that impressed really..sorry

My Polti iron unfortunately stopped working. I called Polti bracing myself for the usual obstacles you get in these instances. However, I was very pleasantly surprised that not only was the phone answered promptly (without the usual press 1 for this 2 for that, etc and assurances that my call is important), but Charlotte couldn't have been more helpful. The upshot being that within 48 hours of my call, I had a relplacement machine. If only all companies were this helpful and efficient.

A1 customer service regarding Polti xt120c .Olivia was fantastic and problem was completely solved within 24hours would highly recommend. You only find out how good a company is when something goes wrong.

I have a forzaspring vacuum that has stopped working filled in the online form no response tried to phone 4 times ansaphone every time left message still no reply what is going on???

Customer service is a joke, products are ordered, and delivered without any tracking information, and no one in to accept delivery, on trying to contact Polti via their phone number, no one is ever available to take a call, beware, products might be ok, customer service is a disgrace

I recently had the pleasure of dealing with Dan regarding an issue with my steam cleaner, and I couldn’t be more impressed with the level of customer service I received. Dan was professional, prompt, and very understanding throughout the entire process. He quickly assessed the situation, communicated clearly, and arranged for a replacement without any hassle. His attention to detail and willingness to ensure everything went smoothly made the whole experience stress-free. I highly recommend Dan for his excellent customer care!