Product now discolored , washing off in patch’s.Some areas good. Bird droppings washing of easily but generally poor visually Product has deteriorated in appearance to patchy off white and grey, comp... See more
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See what reviewers are saying
Great products and super fast delivery. We used Cretex Rapid and found it perfect for the repair we needed. Thanks
Company replied
We were looking for quotes for the refurbishment of our workshop floor. Polycote stood out straight away as their communication was excellent and their sales rep who visited our site was extremely kno... See more
Company replied
I bought their rust killer to prevent further deterioration of metal work surrounding an above ground swimming pool. The 1litre size was quite adequate and did the job as described. I'm hoping the pol... See more
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Company details
Written by the company
Polycote UK LLP was established in 1991 from the belief that quality maintenance products and services should be available to all at competitive prices. Our extensive industry experience has lead to the development of a range of technically advanced products to meet our ideal of “Maintenance Made Easy”. Our commitment to, and achievement of this principle has built Polycote into a financially stable, profitable, growing company that is the choice for thousands of individuals and companies. We supply an entire range of specialist building maintenance products, many of which are totally unique. Our practical knowledge of the building maintenance market has enabled us to engineer a range of products designed to make maintenance easier for you. Polycote UK LLP is a dedicated, active and supportive company that raises the bar in resin flooring installation. We have multiple approved installation teams that cover the whole of the United Kingdom for almost every type of installation. With full technical back-up on all products, you can rest assured that we will do everything we can before, during and after your installation to ensure everything runs smoothly, with as little downtime and aggravation as possible, and in the most competitive way.
Contact info
Centre Point, Wolseley Road, Woburn Road Industrial Estate Kempston, MK42 7EF, Bedford, United Kingdom
- 0800 9800852
- uksales@polycote.com
- polycote.com
4.5
Excellent
254 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent company to deal with and a…
Excellent company to deal with and a great product. Unfortunately their advice on the amount I needed was rather optimistic but they readily agreed to take the excess back and it was painless apart from the stocking charge.
11 June 2024
Unprompted review
Reply from Polycote
Hello, thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear you were happy with the service and product you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
Excellent company
Excellent company. Very easy to use their website. I was a little unsure as to how to mix the primers and paints etc. but a simple call to the company solved this. They were extremely helpful and I would totally recommend
13 June 2024
Unprompted review
Reply from Polycote
Hello Lesley, thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear you were happy with the service you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
They were very patient with me
They were very patient with me, answered all my quires.
Nothing seemed much trouble , and went through everything that I questioned…..which gave me confidence buying this product.
Thank you
4 June 2024
Unprompted review
Reply from Polycote
Hello Julie, thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear you were happy with the service and product you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
Awesome product!
Steve at Polycote was very helpful and supportive of us when we approached needing a DPM applied to our floor, and the product was awesome, doing exactly what it was supposed to do and very easy to apply.
3 June 2024
Unprompted review
Reply from Polycote
Hello Simon, thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear you were happy with the service and product you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
Excellent communication and helpful…
Excellent communication and helpful advice on delivery times and stock levels.
5 June 2024
Unprompted review
Reply from Polycote
Hello, thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear you were happy with the service you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
Website easy to navigate and the…
Website easy to navigate and the product came the next day.
29 May 2024
Reply from Polycote
Hello, thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear how easy it was to use our website as we are always trying to find ways to improve it. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
We ordered over 300m sq of Mezz floor…
We ordered over 300m sq of Mezz floor coating paint to finish off the top of a mezzanine floor.
Great advice on product selection.
Great communication with regards to delivery dates.
Delivery made on time and the client is very happy with the finished product.
Thank you Polycote!
29 May 2024
Unprompted review
Reply from Polycote
Hello, thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear you and your client were happy with the service and product you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
I ordered a catalogue and got one
28 May 2024
Reply from Polycote
Hello, thank you so much for taking the time to leave us a review. We hope you find the brochure useful. If you have any questions please don't hesitate to contact the team to discuss any projects you have coming up in the future.
Top service from this company
Top service from this company. Had ran out off warehouse tape and need it asap. Popped in on the off chance and they had some :).
Fully stocked.
Easy to collect and pay.
Friendly service.
20 May 2024
Unprompted review
Reply from Polycote
Hello, thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear you were happy with the service and product you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
Reply from Polycote
Hello, thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear you were happy with the service and product you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
Good products and good service
23 May 2024
Unprompted review
Reply from Polycote
Hello, thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear you were happy with the service and product you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
Delivery was quick ,
Delivery was quick ,
product was well packed
Quick reply and amazing customer service checking up that I was happy with product would recommend them if u need floor paint or other types
20 May 2024
Unprompted review
Reply from Polycote
Hello Christian, thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear you were happy with the service and product you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
Reply from Polycote
Thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear you were happy with the service you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
Awful experience
Awful experience. Would not use them again
Thank you for your response.
We have over 200 deliveries to our site every year. Most couriers manage to deliver goods we order. We were not closed on the dates. People were at our business premises. Your courier failed to make contact with people on site. To spend 2 hours collecting goods I have paid for a courier to deliver or to pay an again for the same delivery is not a good solution.
It is the sign of a bad supplier that hides behind ‘couriers’. You have our money still and we have no paint.
Like we said. An awful experience and we will go elsewhere for this simple buy and delivery process. You also delayed delivery twice after we ordered. Check your emails.
Thanks.
3/06
It's now June and the promised refund of the paint we never recieved has not been paid. We are out of pocket in time and money. This is really a bad business to deal with!!.
22 April 2024
Reply from Polycote
Hello Peter.
Thank you for your feedback. We take all feedback seriously and have thoroughly reviewed your account.
Your order was dispatched six days after the order date because the colour you chose is manufactured to order, as explained previously. The courier attempted delivery twice, but no one was available at the address. Although you initially informed us that you were on holiday, you later stated that you were there to receive the goods.
We offered to redeliver the goods, but since you expressed dissatisfaction with the courier, we also provided the option to collect the goods from the courier's depot. Unfortunately, neither option was satisfactory for you, so we arranged to have the goods returned to us for a refund, which is currently being processed.
We apologise for any inconvenience and regret that you are still unhappy with our service.
Hello Peter,
Thank you for your reply. We strive to provide every customer with a positive experience, and we apologise that you feel we fell short in your case. As a supply business, we rely on outsourced couriers for delivery. We select these couriers carefully and continuously monitor their performance, understanding that they reflect our service.
Regarding your order, we informed you that the specified RAL color needed to be specially made, resulting in a longer lead time compared to colors we have in stock. As you stated in your email this delay unfortunately coincided with your vacation week, leading to two failed delivery attempts while no one was available on site.
We work diligently to coordinate with our customers and ensure timely delivery of goods. We regret that your experience was not satisfactory and will continue to monitor the performance of all third-party companies to make necessary improvements. Your feedback is valuable to us, and we will use it to enhance our service.
Thank you for bringing this to our attention.
Firstly a huge thank you to the sales…
Firstly a huge thank you to the sales team at Polycote for guidance and choosing the right product for my application. Phone was always answered promptly and each team member I spoke to was very helpful and knowledgeable in the Polycote products. I Used Polycote PU to patch in floor chase holding service pipes. Found the product really easy to use, mix and apply. Very plasticised in its consistency when mixed with paddle and easy to lay but found the Polycote solvent cleaner a must, as obtained a really nice finish by keeping the trowel and hand tools clean when applying. A slight sprinkle of solvent also helped over the patched area when trowelling up especially when trying to get a feather edge finish. You do have around 20mins or so to use so made sure everything was at hand ready to go but very satisfied with the finish I got and I would certainly recommend Polycote Products to the Business or DIY World. Thank you Polycote. R Steve Williams, Lincolnshire.
15 May 2024
Unprompted review
Reply from Polycote
Hello Steven, Thank you so much for taking the time to leave us a detailed review. We truly value your feedback and are thrilled to hear you were happy with the service and product you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
Reply from Polycote
Hello Steve, Thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear you were happy with the service you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
Products good
Products good, any problems and they will talk you through it excellent service 👍
3 May 2024
Unprompted review
Reply from Polycote
Hello Barry, Thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear you were happy with the service you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
Brochure request…
I ordered a brochure from Polycote for floor paints and waterproofing products.
Very swift delivery, helpful catalogue and a hidden gift of a small pack of sweets enclosed made me smile.
Thank you.
1 May 2024
Reply from Polycote
Hello Bryan, Thank you so much for taking the time to leave us a review. It's great to hear you received our brochure quickly and we made you smile 😊. Please don't hesitate to contact the team if you have any questions about any of the products.
Great customer service & delivered…
Great customer service & delivered promptly.
Great product which was easy to use with useful instructions
8 May 2024
Unprompted review
Reply from Polycote
Hello, Thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear you were happy with the service you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
Absolutely Outstanding
Absolutely Outstanding! Fantastic product fantastic service!
30 April 2024
Unprompted review
Reply from Polycote
Hello Jack, Thank you so much for taking the time to leave us a review. We truly value your feedback and are thrilled to hear you were happy with the service you received. If you have any pictures you would like to share with us, we would love to see them! Please feel free to send them over to uksales@polycote.com.
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