Aside of any communication confusion, we received the pump when projected. The pump installed right into place of the old pump system. It would have been nice to have a new electrical system cable pre... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Bought a replacement 1.5 hp Century Centurion motor & saved $$. Delivered 2 days after order. Everything matched up fine & install went well. Runs fine. Thanks PZ.
Company replied
I needed the bottom section of the circuitry for my 30 year old Pac Fab (Now Pentair) filter. After determining the part number I found it listed on PoolZoom's website. I called and confirmed it w... See more
Company replied
I ordered a $90 part for my Maytronics M500 pool cleaner that Poolzoom had in stock despite the 3 weeks delay in shipping at every other pool supplier. The part was shipped 2 days after I ordered it,... See more
Company replied
Company details
Written by the company
PoolZoom Pool Parts and Pool Supplies Online. Huge In-Stock Inventory, Quick Shipping
Contact info
1223 North Hackberry, 78202, San Antonio, United States
- 888-756-9666
- help@poolzoom.com
- poolzoom.com
4.2
Great
109 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
O ring on tank was damaged during…
O ring on tank was damaged during factory assembly and discovered when unpacked. Pool Zoom notified but waiting on notification of replacement shipment.
30 January 2026
Unprompted review
Reply from PoolZoom
Thank you for your feedback. We’re sorry to hear the O-ring was damaged when the item was unpacked. As we do not manufacture the products we sell, we’re unable to determine whether damage occurred during factory assembly or in transit. That said, once this was brought to our attention, our team worked to notify the manufacturer and request a replacement on your behalf. We understand the inconvenience and appreciate your patience while the replacement is being processed. Please feel free to contact our customer support team directly if you need an update or further assistance.
Fast Delivery.!!
20 January 2026
Unprompted review
Reply from PoolZoom
Thank you for the 4 star review. We are glad to hear your order arrived quickly. We appreciate you choosing PoolZoom and are always here if you need assistance with pool parts or supplies.
Shipping was fast but item broke
Shipping was fast. However the plastic nut that secures the power cord to dolphin cleaner cracked upon install. I did not overtighten the nut as it was hand screwed. Can this item be exchanged for the same item? Return policy seems do state that item cannot be returned / exchanged after install.
12 January 2026
Unprompted review
Reply from PoolZoom
Thank you for sharing your experience. While we are glad shipping was fast, we are sorry to hear about the issue you encountered during installation. We understand how frustrating that can be.
Although installed items are generally not eligible for return, we would like to take a closer look since this may be related to a defective part rather than an installation issue. Please contact our customer support team with your order number and photos of the damaged component so we can review possible warranty or replacement options and help resolve this for you.
We appreciate you bringing this to our attention and hope to have the opportunity to improve your experience with PoolZoom.
Quick delivery and quality product
Quick delivery. Product was as advertised.
5 January 2026
Unprompted review
Reply from PoolZoom
Thank you for your great review! We’re glad to hear your order arrived quickly and that the product met your expectations. We appreciate your support and look forward to serving you again!
Critical Part in stock and Fast Shipping
I needed the bottom section of the circuitry for my 30 year old Pac Fab (Now Pentair) filter. After determining the part number I found it listed on PoolZoom's website. I called and confirmed it was in stock. They had several of them. As my pool was out of service I needed this in a hurry. I ordered from PoolZoom and was pleasantly surprised it arrived the very next day due to their fast shipping.
The people were extremely helpful when speaking in the phone. Their shipping was faster than I expected. I will be using them again for any future pool needs.
11 September 2025
Unprompted review
Reply from PoolZoom
Thank you so much for your thoughtful review! We’re glad our team was able to help you find the exact part you needed for your Pac Fab filter and get it shipped quickly so your pool was back in service without delay. It’s great to hear that both our customer support and shipping exceeded your expectations. We truly appreciate your trust in PoolZoom and look forward to helping with your future pool needs!
I ordered a $90 part for my Maytronics…
I ordered a $90 part for my Maytronics M500 pool cleaner that Poolzoom had in stock despite the 3 weeks delay in shipping at every other pool supplier. The part was shipped 2 days after I ordered it, and I received it one day before estimated delivery date. The part was packaged very securely, it was the original OEM part as advertised, and it was a perfect replacement for the broken part. Poolzoom sent emails for every stage of the order to make me feel secure that things were moving at a good pace. I had no reason to contact them about the order since their automatic emails kept me informed. So I don't understand those negative reviews Poolzoom gets. I was amazed that the price was right, the part was in stock, it was exactly as advertised, it was delivered ahead of schedule, it was a perfect replacement part, and my pool is now crystal clear. All I can say is "Thanks, Poolzoom. I'll be back!"
22 August 2025
Unprompted review
Reply from PoolZoom
Thank you for taking the time to share such a thoughtful review. We are glad to hear your part arrived quickly, was packaged securely, and worked perfectly for your Maytronics pool cleaner. Keeping our customers informed every step of the way is very important to us, so we are pleased to know the updates gave you confidence in your order. We truly appreciate your trust in Poolzoom and look forward to serving you again.
Three stars (maybe)
First item was lost during shipping and took a few days for an actual person to answer my queries but sent another. They did tell me they would expedite shipping but sent the next one via the same slow USPS process. Ultimately took almost three weeks to get a part I needed right now. I won’t use them again.
17 August 2025
Unprompted review
Reply from PoolZoom
We are very sorry to hear about your experience. It looks like your original shipment was unfortunately lost in transit. As soon as we were made aware, we placed a new order which should have already been delivered. Please let us know if you have any other questions or concerns regarding your order and we will be happy to help.
I would give no stars if I could
I would give no stars if I could. Order a specific filter for a job and paid a certain amount for shipping for this product to arrive to us by 8/4. Now they updated the shipping and said that it will not be arriving until 8/13. The shipping company said they didn’t even give release the item to them until the 31st of July and that it was never going to be possible to deliver it in that time span and they want to give us the run around about getting a refund. Saying we have to eat the cost for shipping the filter when the expedited shipping timeline was not even going to be met. In addition told us we have to call the shipping company to refuse delivery and the shipping company is telling us we have to call pool zoom to cancel the order in order to do that. So we just keep going in circles. Purchase else where …
4 August 2025
Unprompted review
Reply from PoolZoom
Thank you for your feedback. We’re sorry to hear about your experience and would like the opportunity to help resolve any issues. Our team has made multiple attempts to reach you via email to better understand and address your concerns, but we have not yet received a clear response regarding what you're requesting.
We understand you've placed several orders with us, and we want to make sure any problems are resolved properly. If you could please clarify which specific product you're referencing and the outcome you're hoping for, we’ll be happy to assist further.
Customer satisfaction is very important to us, and we are committed to working with you to find a resolution. Please respond to our latest email or contact our customer service team directly at so we can move forward.
Ordered something by mistake
Ordered something by mistake, tried to cancel a minute later. They decided to ship anyways and now want to charge a $800 restocking fee. Don’t order from them.
16 June 2025
Unprompted review
Reply from PoolZoom
Thank you for your feedback. We are sorry to hear about your experience and appreciate the opportunity to clarify our policies.
At PoolZoom, we strive to process orders quickly so our customers receive their items as soon as possible. Because of this, there is a very limited window to cancel an order before it enters the shipping process. Once an item has been prepared for shipment or shipped, cancellation is no longer possible.
In cases involving special order or high value items, especially those shipped directly from a manufacturer, a restocking fee may apply if a return is requested. These terms are outlined on our site to help ensure transparency and avoid unexpected costs.
We understand this may not have been the outcome you hoped for, and we are happy to review your specific situation further to see if anything else can be done. Please do not hesitate to reach out to our customer service team with your order number so we can assist you directly.
Purchased a new Salt 3 Integrated…
Purchased a new Salt 3 Integrated salt/ozone system on 04/28/2025. Installed first week on May, system NEVER worked, always a flow error. Attempted to work issues with manufacturer but unable to resolve. Poolzoom won't take it back, now I'm stuck with a new/broken system and $1300 bill to pay. I wouldn't recommend poolzoom or the manufacturer.
28 April 2025
Unprompted review
Reply from PoolZoom
We're truly sorry to hear about your experience with the Salt 3 system and completely understand your frustration, especially given the investment you made. After reviewing our records, we only found a previous chat where you requested an invoice. We did not receive any other communication about the issues with your system. That said, we want to help.
Our support team is now reaching out to both you and the manufacturer to see if we can assist with a warranty claim or offer a possible resolution. While we cannot make any guarantees, especially if the issue is installation related, we are committed to doing what we can on your behalf.
We appreciate your feedback and the opportunity to step in and try to help make this right.
The worst customer service in the pool…
The worst customer service in the pool industry. I purchased the wrong size hose. I am trying to return it. I tried calling , to no avail. No call back. I get an email saying it’s the busiest time of the year. Knowing that , you think they would prepare for the season. Maybe I will open my pool in February next year and get though to them 😀
28 May 2025
Unprompted review
Reply from PoolZoom
Hi Alfred,
We’re very sorry to hear about your frustration and truly regret that your experience with us didn’t meet your expectations. We understand how important timely communication is especially during pool season and we sincerely apologize for the difficulty you had reaching us by phone.
We want to assure you that your return was processed quickly, with our team responding and assisting you within 30 minutes of your original outreach. Return instructions were sent as promised, and we’ve confirmed your return is already in transit. While we understand it’s frustrating to pay return shipping, we do our best to clearly communicate our return policy up front, and we always try to process refunds promptly and fairly.
We’re committed to getting you the right product and giving you the best experience possible. Our team is reaching out by phone to ensure you’re taken care of moving forward, and we hope to have the opportunity to regain your trust.
Thank you for your feedback it helps us improve.
Avoid this company by all means
Ordered a replacement part for my pool robot which upon installing never worked. The same day I received the item I called to start the return process and was told to wait a few days for the label. Now they are saying it can’t be returned because it was opened and I need to go through Maytronics for warranty. Basically refusing the 30 day return policy. Filed a charge back and a BBB report. Avoid this company unless you want to risk loosing your hard earned money.
21 April 2025
Unprompted review
Reply from PoolZoom
We’re sorry to hear about your experience and appreciate the opportunity to clarify the situation.
You first contacted us regarding the issue with your item on 4/24, five days after your purchase on 4/19. As outlined in our store policies, all warranty claims are handled directly through the product manufacturer. This is standard across the industry and allows for proper troubleshooting and resolution by the experts who support the equipment.
That said, we did try to assist you beyond our stated policy. On 4/25, we responded to your message offering to accept the return and issue a refund as soon as the item was received. You sent the item back the same day, but also filed a PayPal claim. Once a dispute is opened through PayPal, we are no longer able to issue a refund ourselves, as PayPal requires the process to be handled through their resolution center.
We understand your frustration, but we were actively working to help you and would have followed through with the refund had we been given the opportunity. Filing a claim immediately after shipping the return interrupted that process.
We’re committed to supporting our customers, and if you need documentation or further assistance for your PayPal case, we’re happy to help. We hope for a quick and fair resolution.
Was delivery issues BUT not PoolZooms Fault
I ordered a part just before Christmas, 6 days in I called and in no part was this PoolZooms fault, the part sat at the USPS warehouse for longer than expected.
Spoke to a lady called Kayla who was very friendly and helpful, she actually followed up a day or so later.
Parts arrived as advertised with very good instructions.
No complaints from me, not often one receives customer service like this.
Job well done, Thank you Kayla.
20 December 2024
Unprompted review
Reply from PoolZoom
Thank you for your thoughtful review!
We’re sorry to hear about the shipping delay, but we’re so glad Kayla was able to assist you and provide great customer service. We’ll be sure to pass along your kind words!
If you ever need anything in the future, we’re happy to help. Enjoy your new part!
I spent 177.00 on parts to rebuild my…
I spent 177.00 on parts to rebuild my Polaris 380. The main drive I received had wobble in it. I sent in a video, which they said they never received. I was told they needed this for the manufacture to investigate this issue. I told them I just needed the gear. It’s a 5.00 part. You just lost a customer for only 5.00. And this review will have other customers look elsewhere for parts. Poolzoom thumb down.
3 June 2024
Unprompted review
Defective Part Abismal Customer Service
Company sent me a defective Nautilus CC Plus Motor. I reached out, and they requested the serial number so that they could file a warranty claim and send me a new motor. That all went relatively smoothly. However, it's now been over 40 days and countless phone calls and have yet to receive a replacement part. Every phone call requires sitting on hold for quite some time only be told the part will soon be sent, but of course it's never sent. At this point, I'll be trying a credit card chargeback as well as filling a BBB complaint.
Do NOT use this company!
13 August 2024
Unprompted review
When I ordered it said my item would be…
When I ordered it said my item would be here Friday. That’s the only reason we used this site. Now it says Monday. My pool is leaking and now it’s gotta sit an extra 3 days? Not cool
6 August 2024
Unprompted review
Experience was good with PoolZoom!!!
23 July 2024
Unprompted review
Great experience, on the ball customer service
My experience with customer service, branded product that fit exactly, and quick shipping was/is great. I’ve spent over $900 dollars with PoolZoom without a hitch. Chris is on the ball when it comes to information and follow-up. I was surprised when Chris was getting back to me quickly with information I needed and the emails showed time of reply, and I honestly believe that he is reviewing customer information after work hours with reply. I highly recommend PoolZoom for pool products.
9 July 2024
Unprompted review
Amazing company!
Amazing company, had the parts I needed and shipped super fast!
19 June 2024
Unprompted review
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