Pop Collectibles Reviews 

I hadn't opened the package until I found the right moment to put it on display. Unfortunately, when I finally did, I was in for a tremendous shock. Three of the blades on the gloves were broken. Given the price and the high quality typically associated with Hot Toys products issues like this simply shouldn't happen, especially since I have purchased other pieces from them in the past. This figure and the store where I bought it turned out to be a huge disappointment.

Fast delivery and very helpful with all my enquiries.

Great service. Always answers questions and helps out in any way they can. Excellent source and huge supply of in stock figures and fast shipping for preorders. Highly recommended.

Ive ordered from here for quite some time, always deliver speedy and in perfect condition. Could not be happier!

Pop collectibles is the best to work with. Always fast. Fair. And box things up perfect.

i will update the review once i get the item in hand, but so far, i have waited almost TWO years for this statue to be ready for shipping and they have handled it beautifully (*it is normal to wait for these items). they are very professional, they WILL NOT forget about you even after all these months have passed. something that should be obvious, but nowadays you never know! so, it's finally time for my statuette to be shipped and i can't be more excited. thank you!

Recently received my latest order from pop collectibles, soo soo creed, arrived super quick, literally within a week, earlier than stated. Price was amazing and figure is great, flawless service from pop collectables everytime. Would always recommend them!!!

Looking for a seller/business that values its customers, is honest and transparent? If yes, then stay as far away from Pop Collectibles as you can. If you've read on their website that "in-stock items are dispatched in 2-3 working days" that's a typo, what they mean is 2-3 working WEEKS.

Ordered a Rocket Toys Madara that was listed at resale price because I saw the 2-3 day dispatch and they offered FedEx express, as opposed to eBay resellers that typically only offer standard international shipping. Don't make the same mistake I did, literally order from any other reseller on eBay. These guys were only cheaper by $50, plus at least eBay resellers respect their customers.

Timeline:
After 3 work days, order not dispatched - fair enough things happen, I reach out to see if there are any issues with the order that was "in-stock"

Their response: "yes it's all good, tracking will be updated to is week"

End of the week rolls around, I reach out and ask if it has been dispatched today (Friday). 

Their response: "yes, the tracking number will be updated early next week" - that's a flat out lie. Friday 1/5 was a public holiday in Hong Kong. Not to mention FedEx only needs 24hrs for tracking to be updated.

I express my concerns and now the story has changed. The order is not all good and there was a vague "logistical issue". Now it will be dispatched only next week.

Tuesday the following week has passed, nope, still no dispatch, not even replying anymore.

Meanwhile when they do reply, only 3 of the replies seemed to be from someone that actually had experience in customer service, rather than just one sentence answers devoid of any interest/investment in the customer or deadlines they simply have no intention of meeting.

Please do your research before using this "business" you'll find a plethora of negative experiences and customers showing how they've been scammed on Reddit. Furthermore, read the negative feedback here and you'll find that this company will go to good lengths to persuade people to remove the complaints, rather than address the issues presented by customers. The fact that they offer shipping upgrades for 5 star reviews and only promise priority or prompt resolution for issues if a customer removes a negative review is disgraceful and says everything you need to know about this ‘business’. Who needs to focus on the customer experience when you can just force the narrative right?

At this point I’m almost certain I need to go through PayPal or my card provided for any sort of resolution to this mess. Not to mention IF (and a big IF at that) they ever actually dispatch my figure, I’ll be filming the whole unboxing the moment I receive it from the delivery person. I’ve read enough about people receiving open figures that are damaged.

Update: after initially being lied to about the order being dispatched on Friday 1/5 (the public holiday). They have insisted that they shipped it out on Tuesday 5/5. 3 business days later, still not a single tracking update. Called FedEx myself who confirmed that they have not received the parcel and tracking would have shown by now.

End result, I have given up and pursued a chargeback. Seems to be the only way to deal with this company.

Oh and ps: based on their reply, they’re so correct on how they could communicate better. They literally just told me there was a logistical issue that caused the delay. Still to this date never had clarification on what the logistical delay is. Never communicated the “shipping issue”

So to anyone reading this, ask yourself, how on earth does an “in-stock” can have “shipping issues” before it even gets dispatched? Was there a shipping issue from one side of the warehouse to another? This literally implies that it was NEVER in stock to begin with.

Also, apparently May is considered peak, guess we’re having Christmas in May.

Do yourselves a favour, avoid this business at all costs. If you must deal with them, screen shot everything.

Pps: They also asked me to remove my review and to incentivise the removal. Their replies on here are a stark contrast to their replies on Instagram. And to preempt some bs comment from them like “we had to stop the dispatch because a chargeback was issued” Nup, a chargeback was issued because in 2.5 weeks you never shipped it to begin with.

I paid top dollar for a brand new hot toys Dx45 figure but it came open box with some broken parts. I contacted them but they basically denied it and implied I was a lier. Stay away from this Chinese seller.

Shipping was good, quality was good and the item looked good. Everything turned out good. I would highly recommend Pop Collectibles.

I love this place. Fast shipping package come well protected. No damage on figures. Highly recommend to other collectors

I have bought a few figures from
Pop Collectibles and their communication and help has always been fantastic! I will definitely buy more from them in the future!

Fast and reliable delivery. Perfect product. Thank you very much!

Sometimes there are not enough items in stock to complete all orders. Sad :( Imagine my excitement when I got a mail from Pop Collectibles saying that they've found a way to complete my order and I'll finally receive the toy I've wanted so much! Thank you for the great customer service!

Last year, I have brought the pre-order dark Knight inart standard 1/12 scale figure and ever since then I haven't received my package over a year and this was back in March 28 of 2025, and not to long ago, I was able to get a feedback from pop collectibles when I gave them a bad review and they had told me to remove my review so they can perceive my order but they haven't send my invoice over month and they said it would only take a few days to send it to me but they respond to me since then, so here I am giving them a bad review once again, bad customer service, and horrible communication.

EVERYTHING PEOPLE SAY ONLINE IS TRUE!!!
All I'm asking is for my money back when trying to cancel an order and their policies purposely contradict themselves to take as much money from you as possible. Do not let them take your money and do not trust anything people say about this website that are positive they're all paid or silenced. They took more than the so called policy they keep mentioning to me so their point doesn't even make sense, almost took half of my money!!! 10% is totally reasonable and fine but they make up another very specific policy to ensure they take more than 10% doesn't matter if you pay in full or deposit. Literally almost word for word from someone else's experience on Reddit has happened to me so it's an occurring issue that you will deal with if you buy from them.

Response to pop collectibles reply:
First of all, you have two different policies that contradict each other for deposits. Second of all, you took more than what your so called non refundable was, more than 50% of what was owed back. Lastly, you were highly unprofessional and outright lying to me through emails and that’s only when you did respond which wasn’t a lot. Look at you trying to sound all professional now as this review is public. Go read all the other negative reviews people, it’s a trend with this company. Ridiculous. I hope y’all rot where you belong. STILL HAVENT GOT A SINGLE PENNY BACK BTW SO UR ARGUMENT ABOUT A NON REFUNDABLE DEPOSIT DOESNT HOLD WHEN I PAYED IN FULL NOT A DEPOSIT.

I made a preorder months ago, and since the product's release, they have been nothing but helpful with notifying me of the status of my order. As well as simply being an all-around pleasant experience to purchase and deal with. If I decide to buy more collectibles, this is the first place I will go to with my business.

They were quick to respond and gave me update on my order. Good to know after Pre Ordering my figure they remembered to contact me after so long now it’s released. This is my first time ordering from them. I will give another review once I received my order upto now a very good experience.

Very good service
Best to message them by email or via instagram
Good shipping service I have bought 3 figures from them they have not disappointed

A great company to work with who always offers a fantastic service and frequent updates on deliveries