Pop Collectibles Reviews 

A great company to work with who always offers a fantastic service and frequent updates on deliveries

Only experience with preorder which was never fulfilled and never shipped. I didn’t receive a tracking number or anything

It’s unfortunate I have to write this review but I have given this company a massive amount of time and patience to make the issue I have corrected.

In 2025 September I ordered the new Iron Man 2 Black Widow Hot Toy and when it arrived it was missing the iron man pieces from the version I ordered. They sent me the version that didn’t come with the extras. So I reached out and they were at first confused why the parts were not there and asked me to send them pictures of the boxes and all. I did, and they told me they were going to look into it. I asked for an update about once a week and a couple months later they said they ordered the missing parts from the company and assured me they will send it “soon”. Another month passed, we were in December and they still told me the parts are “on the way” Finally at the end of the year they told me the parts arrived at their office! A couple weeks later passed and they asked for my shipping address again without any updates and said OK they will ship it. At the end of January, they assured me that they shipped it out, but I had no tracking. It was in the beginning of March 2026 that they kept giving me more excuses they made a label from FedEx However that just was on “label created”. Only it never updated and now we are in the middle of April and I still have not received anything and they still are telling me that it was shipped out but tracking still never updated like it usually did in the past.

Overall, I’m most disappointed with the lies that they keep telling me that the parts are available and shipped. The tracking number never updated for months now. I have bought several hot toys from them giving them some good business and this is how they treat me in the end. I gave them way more than enough time to make it right and they just kept stringing me along. Thats the worst feelings in all of this mess.

As of July 10th, 2026, they still never tried to make it right and stopped all communication with me when this review published back in April 2026. At the time, they told me to take it down or they will not continue to help me. However, they never solved my wrong order issue to begin within the 7 month period. I would be happy to adjust this review in a positive light if their communication and promises were on point in the end.

I really enjoy buying from Pop Collectibles. This review pertains to a preorder, and I appreciate being able to purchase items, with trust, that aren't available to me in the USA. Highly recommended.

Fantastic service! Delivery came very quick and safely.
I recommend this site highly.

ive been a regular customer in popcllectibles for the inart figures, so far been very reliable and really fast shipping when the product is available. but could improve more on the communication side of things.

Very fast shipping, great service. Thank you

I have always found pop collectibles to be reliable & always reply to any correspondence I send to them. They are always happy to help with any queries & also we’re very helpful & fair when I received a faulty item a few months ago. I would recommend them to anyone who wants to collect. Always prompt & friendly

Best company / team to help me build my collection

Im really excited for my Inart Batman Arkham Origins figure and hopes that it comes protected.

Fast and easy. Very informative on the product I purchased.

This is not my first time buying from Pop Collectables, they always have what I'm looking for !

Although I saw beforehand some negative comments all over Reddit, I saw many others posting positive reviews. So as of April 2026, I can fairly say they are very responsive to emails, very respectful with even someone like me asking an excessive amount of questions, and are very prompt with their shipping time!

Thank you PopCollectibles! I’m so happy I could still find an Inart Paul Atreides for retail price! They have easily earned my future business.

For the haters and the skeptics, you make your own choices. Many seem to report delays with pre-orders, but it seems like in the world of luxury toy making, delays are to be expected. I recommend you reach out directly via email and i’m certain after a small email exchange you will agree with me. :)

Fantastic company to deal with, excellent customer service and quality items. Very highly recommend

Have not finished my experience with you guys. I just bought my first figure from you guys. Waiting for my delivery. Then, I will do my review. But so far, it's good

Good communication, trustworthy service, a plethora of stocked wished items available.

Great service, fast shipping.

This company can improve by adding more spider man and MJ figure you know like what kids like oh and by the way I am a kid

Terrible response time, low urgency to find resolution, multiple lies told to me. Been waiting months for a refund on a product order they cancelled. Any store can sell an item. You can tell the worth of any business by how they handle situations when they go wrong.

I will say first that this starts at an error on my part - I ordered something and accidentally put in the wrong email address. I own that mistake. They did not confirm the email address prior to charging me but I do not know what their standard is for that. After 5 unanswered emails, I reached out to them via IG. Their response time and thoroughness of their replies was awful (messages sent on 12/13/25, 12/16/25 and 12/31/25 before getting a response to my first question). Constantly waiting for replies and constantly needing to follow up to remind them I exist. After a back and forth of actually getting someone live on 1/13/26, I requested a refund. I was told on 1/30/26 that they cancelled my order a while back due to a lack of response to the incorrect email - the first anyone had mentioned that as being what happened. I was told on 1/31 that a refund has been sent. I wanted clarity on how the refund would be handled, and saw nothing come through on my card and messaged again on 2/4, 2/9 and 2/13 and finally got a 'let me check on it'. Messaged them again on 2/18 and was told on 2/19 that it would 'be with me next week' (which means the message on 1/31 indicating the refund had been sent was a lie).

Follow up messages on 2/28, 3/5 and 3/11. Reply on 3/12 saying 'it will be sent to the credit card used' - meaning a refund had not been sent yet? It is now 3/23 and there has been zero refund seen. Again, I understand I made a mistake by putting in an incorrect email address but all they have done since then is lead me around so they can avoid sending me my money back.

**updated 4/15/26 - Following my post here, I was contacted and they said they would resolve my issue but that I should remove this review first. I told them this reflected my experience and it was up to them to change that. They continued to tell me my refund would come through.
3/25 - They told me funds had already been removed from their account. I told them, as per my credit card no attempt had been made to refund me.
3/26 - asked me if I wanted store credit instead, told them no.
4/2 - Had to ask again about status of refund. They told me it would be resolved this week.
4/3 - Told me it would be resolved in one working day.
4/8 - Still no refund, let them know. No response.
4/13 - Still no refund, let them know. No response.