Overall the experience is good. However, the CS response speed could increase. I contacted support via email. It's been three days and I am still waiting.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Pop Collectibles provides premium collectible services, values the noble experience of customers and delivers high-end products from Hong Kong to anywhere across the world.
Contact info
Hong Kong, Hong Kong
- support@popcollectibles.store
- popcollectibles.store
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and reliable
Fast and reliable! I have bought several items from Pop Collectibles in the last 2-3 years, and never had the slighest issue.
No complaints
No complaints. Generally consistent, well packed items over the years. Shipping can vary in cost and the cost of it is sometimes confusing, but otherwise good service.
10/10 Experience
This is my second time preordering with the company and it’s been pretty good. I get updates from them as well as the company making the figure, they’ve got the best prices, and their shipping has been reliable for me. Will more than likely use them again in the coming future.
Rip off
I ordered and paid for 3 figures and they only sent me 2 and they fought me about the charges for almost a year. Never refunded the money and now almost a year later they still haven’t sent my missing figure and obviously never will, it was an $81 loss!!!! Crap company.
Broken T-800 endoskeleton 1/4 scale
I was told to take down my review and let them fix the problem with my broken item I ordered from popcollectibles. This was in November 2025 and it is now almost February 2026 and I have not heard anything back from them yet.
DO NOT BUY
Hello
I had to take my honest review down so I could get my refund but now I have my refund I feel I should give my honest review. This company is either filled with really incompetent people or lying scumbags I preordered a figure in March with a release date of late July I sent them countless emails with them only replying to a handful in October I asked when I’d receive my item they said that it had arrived at the warehouse and was ready to be shipped out I didn’t hear anything from them until I posted a review on here they said I’d get my figure and a good discount(which I never received) for my inconvenience. The review was taken down by me but still nothing from pop collectibles I only managed to get shipping information only when I wrote another review(which they responded to and lied saying they’d sent a number of emails about shipping they didn’t send a single one) please for your own sake don’t buy from this company you’d be better off throwing your money down a well and wishing for it yourself.
Pop collectibles scammed me
Pop collectibles scammed me. Cancelled my order and forfeited my deposit.
20/01/2026
The packaging was great and the shipping was super fast. I will buy from them again
All my orders arrived without any…
All my orders arrived without any issues and I’m super happy with their service. Would totally order again!
Great store!
Ordered from them in the past, and will continue to do so! Very fast shipping, great packaging, great selection, and great customer service, and very trustworthy! Definitely would recommend👍
I have ordered from Pop Collectibles…
I have ordered from Pop Collectibles several times now, this is my third Inart figure I have ordered. Prices at pre-order time are good and competitive with other sellers so I'm happy order from here. Shipping is usually very quick. Looking forward to receiving my deluxe Inart Nazgul!
I expected to fully get scammed
I expected to fully get scammed from these comments i read but i gave them time and other than a delay from fedex i wouldn't call these guys scammers they did pretty well
First time ordering from Pop Collectibles
This was my first time ordering from Pop and all I can say is my experience was excellent from the ordering process to being kept updated and then my items arriving. My only small criticism was that one of the boxes containing my Batman hot toys figure had some dents and creases but the contents was in mint condition and it had been well wrapped so I assume it was dented on the journey to the UK. I will definitely be ordering again from this company and thanks to all the staff for a great job.
Good communication and service
I have purchased from Pop Collectibles several times. I have been pleased with the expereince. Good communication explaining each step. Well packaged and timely.
One of the best companys for…
One of the best companys for collectible figures
Trusted Retailer
I've made several purchases from Pop Collectibles, and each item has arrived speedily, and in pristine condition! They are a trusted retailer! Highly recommended.
I recently pre ordered the Inart Thorin…
I recently pre ordered the Inart Thorin figure and was impressed that the email confirmation arrived earlier than expected. This store has proven reliable for exclusive items, and I highly recommend it to collectors worldwide, especially those in the USA like myself.
Very useful and simple
Very useful and simple so far. Shipping a little expensive but secure.
DONT BUY ITS A SCAM COMPANY THEY LIE…
DONT BUY ITS A SCAM COMPANY THEY LIE ABOUT INSTOCK PRODUCTS AND DONT CARE ABOUT CUSTOMERS - DONT WASTE YOUR TIME!!!!

Reply from Pop Collectibles
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







