Pop Collectibles Reviews 

1,382
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 421 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the merchandise received, frequently noting the swiftness of the shipping and secure packaging. Many people are highly satisfied with the competence of the staff, highlighting responsive and attentive customer service. However, some reviewers mentioned concerns regarding potential issues with the delivery process or receiving incomplete items upon arrival. A few other people also felt that there are instances where order fulfillment experiences have been challenging, such as delays without proper updates or issues with advertised product components. Additionally, some consumers reported negative interactions regarding billing, correspondence, or product quality upon receipt.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items feature good details and high... See more

Delivery service

Consumers find delivery_service to be positive, consistently praising the exceptionally fast shipping times... See more

Order

Reviewers highlight ambiguous aspects of order experiences, balancing praise for fast shipping with severe... See more

Customer service

People report ambiguous experiences with customer_service, reflecting a high level of disagreement among... See more

Response time

Clients share ambiguous opinions on response times, reflecting stark contrasts in communication. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall the experience is good. However, the CS response speed could increase. I contacted support via email. It's been three days and I am still waiting.

Rated 5 out of 5 stars

I think people may be don't realize that shipping to other countries and having to go through the different logistics can be quite difficult and overwhelming. I've never had a problem with... See more

Rated 5 out of 5 stars

They were quick to respond and gave me update on my order. Good to know after Pre Ordering my figure they remembered to contact me after so long now it’s released. This is my first time ordering from... See more

Rated 5 out of 5 stars

The communication has been great through the entire process. Having ordered through pop collectibles over a year ago, it was really important to me that they keep in touch to make sure I was getting m... See more


Company details

  1. Collectibles Shop

Written by the company

Pop Collectibles provides premium collectible services, values the noble experience of customers and delivers high-end products from Hong Kong to anywhere across the world.


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,382)

411 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

No complaints

No complaints. Generally consistent, well packed items over the years. Shipping can vary in cost and the cost of it is sometimes confusing, but otherwise good service.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Experience

This is my second time preordering with the company and it’s been pretty good. I get updates from them as well as the company making the figure, they’ve got the best prices, and their shipping has been reliable for me. Will more than likely use them again in the coming future.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

Rip off

I ordered and paid for 3 figures and they only sent me 2 and they fought me about the charges for almost a year. Never refunded the money and now almost a year later they still haven’t sent my missing figure and obviously never will, it was an $81 loss!!!! Crap company.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Broken T-800 endoskeleton 1/4 scale

I was told to take down my review and let them fix the problem with my broken item I ordered from popcollectibles. This was in November 2025 and it is now almost February 2026 and I have not heard anything back from them yet.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

Hello
I had to take my honest review down so I could get my refund but now I have my refund I feel I should give my honest review. This company is either filled with really incompetent people or lying scumbags I preordered a figure in March with a release date of late July I sent them countless emails with them only replying to a handful in October I asked when I’d receive my item they said that it had arrived at the warehouse and was ready to be shipped out I didn’t hear anything from them until I posted a review on here they said I’d get my figure and a good discount(which I never received) for my inconvenience. The review was taken down by me but still nothing from pop collectibles I only managed to get shipping information only when I wrote another review(which they responded to and lied saying they’d sent a number of emails about shipping they didn’t send a single one) please for your own sake don’t buy from this company you’d be better off throwing your money down a well and wishing for it yourself.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Great store!

Ordered from them in the past, and will continue to do so! Very fast shipping, great packaging, great selection, and great customer service, and very trustworthy! Definitely would recommend👍

18 January 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered from Pop Collectibles…

I have ordered from Pop Collectibles several times now, this is my third Inart figure I have ordered. Prices at pre-order time are good and competitive with other sellers so I'm happy order from here. Shipping is usually very quick. Looking forward to receiving my deluxe Inart Nazgul!

18 January 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering from Pop Collectibles

This was my first time ordering from Pop and all I can say is my experience was excellent from the ordering process to being kept updated and then my items arriving. My only small criticism was that one of the boxes containing my Batman hot toys figure had some dents and creases but the contents was in mint condition and it had been well wrapped so I assume it was dented on the journey to the UK. I will definitely be ordering again from this company and thanks to all the staff for a great job.

12 January 2026
Rated 5 out of 5 stars

Trusted Retailer

I've made several purchases from Pop Collectibles, and each item has arrived speedily, and in pristine condition! They are a trusted retailer! Highly recommended.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

I recently pre ordered the Inart Thorin…

I recently pre ordered the Inart Thorin figure and was impressed that the email confirmation arrived earlier than expected. This store has proven reliable for exclusive items, and I highly recommend it to collectors worldwide, especially those in the USA like myself.

11 January 2026
Unprompted review
Rated 1 out of 5 stars

DONT BUY ITS A SCAM COMPANY THEY LIE…

DONT BUY ITS A SCAM COMPANY THEY LIE ABOUT INSTOCK PRODUCTS AND DONT CARE ABOUT CUSTOMERS - DONT WASTE YOUR TIME!!!!

8 January 2026
Unprompted review
Pop Collectibles logo

Reply from Pop Collectibles

Based on the information provided, we have been unable to allocate the order. It is unclear whether this comment is based on the general experience as we have sent your request through this platform requesting all the necessary details which you have failed to provide.

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