Overall the experience is good. However, the CS response speed could increase. I contacted support via email. It's been three days and I am still waiting.
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Company details
Written by the company
Pop Collectibles provides premium collectible services, values the noble experience of customers and delivers high-end products from Hong Kong to anywhere across the world.
Contact info
Hong Kong, Hong Kong
- support@popcollectibles.store
- popcollectibles.store
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This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
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False advertising-my son order a…
False advertising-my son order a figurine which was advertised with a sculpted head and accessories, received only the accessories-no figurine or sculpted head. Have sent emails asking for a response but nothing. Tried also messaging on instagram not response. My son saved for this for a year, is devastated and feels completely ripped off. Terrible service and misleading advertising. Never again.
Fast shipping and great communication.
Fast shipping and great communication.
GREAT Experience
Smooth Transaction ... beginning to end. Easy AND efficient. VERY QuicK shipping/delivery. Impressive. I may have to switch from Sideshow to Pop Collectibles. Thank you. Great Service!
Very good service
I had a great experience with Pop…
I had a great experience with Pop Collectibles. The ordering process was smooth, communication was clear, and everything arrived well packed and exactly as described. It’s obvious they care about their products and their customers. If you’re looking for reliable service and quality collectibles, I’d definitely recommend them.
Good communication
Good communication, fair prices and fast delivery!
Availability of figures
Availability of figures. Great price. Ships fast. Pop Collectibles is the best.
Fast shipping and top packaging
It’s my second order in the Pop Collectibles website and it’s perfect. The item are shipped fast and really well protected, so the item is in perfect condition when it is delivered. I will order more Inart in the future!
I've ordered all of inart lord of the…
I've ordered all of inart lord of the rings figures and popcollectibles has always had great customer service and communication. Would recommend.
Thanks Pop Collectibles!
I’ve ordered several InArt figures from Pop Collectibles and they are always shipped incredibly fast. The packing is always spot on too. Great to work with!
Fast shipment as soon as you pay your…
Fast shipment as soon as you pay your remaining balance. Great communication. Legit and highly recommended!
Hot toys figure never received
Hot toys figure never received. I paid a tariff fee late, which is on me, so they cancelled the order. No issues there. But I wanted a refund for the amount already paid. When asked about it they said they’d apply store credit, I politely followed up five times via email, they responded pretty rudely asking me to not email them over the holidays, and then no responses and never received store credit.
This is after spending about $2k USD over the last two years with them.
Unfortunate, as they have been good in the past, but very unprofessional and disorganized for this transaction.
My second time purchasing from Pop…
My second time purchasing from Pop Collectibles. Prompt communication and fast shipping, great as always.
Great store, reliable
Most of my Hot Toys figures come from Pop Collectibles, I appreciate their services, items are shipped as quickly as possible, there are opportunities to have discounts and they take time to reply to their customers. I 100% recommend the website.
Pre-ordered Hot Toys item
Pre-ordered Hot Toys item, got great service and clear instructions of shipping.
Fair price for the item but keep the shipping cost in mind if you order from Europe like me.
First time ordering from them
First time ordering from them. Good communication and good customer service
First Order
This was my first order with Pop Collectibles & I’ve been super happy with the ease of ordering & payment. Communication has been great & clear. Will definitely re-use in the future!
Great experience
Website was clean and easy to see, flow of order and payment was easy to understand. Response from customer support was fast and helpful overall a great experience
Fast and reliable
Fast and reliable! I have bought several items from Pop Collectibles in the last 2-3 years, and never had the slighest issue.
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