My initial review is below: After getting no reply on email or phone I left the below review, A1 then replied and it’s been all smooth sailing from there. They replaced the entire o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Other than a mishap of a delivery not coming when supposed to, I have had a good experience with the business. They did give me an incentive for anything I’ve been unhappy with.
Company replied
Great popcorn supplies and fast delivery both of which are very important for us as a cinema. We've been using A1 for three years now and have no intention of going elsewhere.
Company replied
I have bought several items from A1 Equipment. Transaction has been seamless and products have been amazing and delivery fast. My customers love the different flavours I make of Candyfloss.... See more
Company replied
Company details
- #2 of 3 best companies in Food machinery supplier
Written by the company
A1 Equipment is a family-run UK supplier of fun food machines and ingredients, serving businesses since 1986. We help cinemas, events and attractions boost profits with high-quality popcorn, candy floss, slush, churros, nachos, waffles, doughnuts, crepes, snow cones and much more! As the official UK vendor for Gold Medal USA, we provide reliable, efficient machines and great-tasting products at competitive prices. We pride ourselves on friendly, knowledgeable service, fast next-day delivery on orders over £150, and a simple 30-day return policy. Every machine includes a one-year parts and labour warranty in the UK, giving you confidence with every purchase. With decades of experience and strong relationships with leading manufacturers, we focus on quality, value and customer satisfaction. Whether you need equipment, ingredients or expert advice, we are here to help your business grow.
Contact info
Eastman Way, HP2 7DU, Hemel Hempstead, United Kingdom
- 02082023928
- sales@a1equipment.co.uk
- popcornandcandyfloss.com
4.2
Great
166 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from A1 Equipment
Hi Izabella,
Thank you for your kind words about our service! We’re glad to hear you had a positive experience with us.
Thanks,
A1 Equipment
Amazing Service & Delicious Syrup!
I ordered glycerol-free slush syrup from A1 Equipment at the very last minute and was so impressed with the service.
The customer service team replied to my email straight away and made the process really easy.
Delivery was super quick, and the syrup itself is absolutely delicious ,smooth, refreshing, and a big hit with everyone who tried it. Fantastic product and outstanding customer service. I will definitely be ordering again!
Margaret
10 June 2025
Unprompted review
Reply from A1 Equipment
Hi Margaret,
Thank you for sharing your fantastic feedback! We work hard to offer great service and speedy delivery, so it’s wonderful to hear it hit the mark. Looking forward to your next order!
Thanks,
A1 Equipment
Great service and super fast delivery
Great service and super fast delivery, great company and products.
19 July 2025
Unprompted review
Reply from A1 Equipment
Hi Lisa,
Thank you for sharing your fantastic feedback! We work hard to offer great value and speedy service, so it’s wonderful to hear it hit the mark. Looking forward to your next order!
Thanks,
A1 Equipment
Reliable company and great experience every time
I’ve been buying from A1 Equipment for over 4 years, and they have never let me down. I’ve always been able to rely on them, even in sticky situations, and they’ve consistently delivered on time. Their service is professional, efficient, and dependable. On top of that, there’s always a friendly voice at the end of the phone, which makes all the difference. A1 Equipment truly lives up to their name highly recommended!
15 August 2025
Unprompted review
Reply from A1 Equipment
Hi Samantha,
Wow, thank you so much for such a glowing review! It really means a lot to us that you keep coming back.
Thanks again for being such a loyal customer.
Warm regards,
A1 Equipment
Amazing products & customer service
Amazing products & customer service. Will definitely be buying again and will definitely recommend friends & family to purchase.
2 August 2025
Unprompted review
Reply from A1 Equipment
Hi Hannah,
We’re so grateful for your glowing review! It means so much to us that you took the time to share your experience. We're absolutely delighted to have you as a customer and can’t wait to welcome you back!
Thanks,
A1 Equipment
Amazing customer service & products are…
Amazing customer service & products are top quality. Will definitely be buying again and recommending others
1 August 2025
Unprompted review
Reply from A1 Equipment
Hi Hannah,
We’re so grateful for your glowing review! It means so much to us that you took the time to share your experience. We're absolutely delighted to have you as a customer and can’t wait to welcome you back!
Thanks,
A1 Equipment
Great quality and communication
We’ve been really impressed with both the quality of the products and the excellent communication throughout. Orders arrive to be collected promptly, exactly as described, and any queries are answered quickly and helpfully. It’s a pleasure working with such a reliable supplier.
13 August 2025
Unprompted review
Reply from A1 Equipment
Hi Ruth,
We’re so grateful for your glowing review! It means so much to us that you took the time to share your experience. We're absolutely delighted to have you as a customer and can’t wait to welcome you back!
Thanks,
A1 Equipment
Good
Other than a mishap of a delivery not coming when supposed to, I have had a good experience with the business. They did give me an incentive for anything I’ve been unhappy with.
19 June 2025
Unprompted review
Reply from A1 Equipment
Hi Abdul,
Thank you for your feedback, and apologies for the issues you’ve experienced with the courier service. We’re glad to hear you had a positive experience with us. Looking forward to your next order!
Thanks,
A1 Equipment
5 stars all round
Easy to place orders, good quality products and delivered very quickly
13 August 2025
Unprompted review
Reply from A1 Equipment
Hi Daryl,
Thank you for sharing your fantastic feedback! We work hard to offer great value and speedy service, so it’s wonderful to hear it hit the mark. Looking forward to your next order!
Thanks,
A1 Equipment
Great popcorn supplies and fast delivery
Great popcorn supplies and fast delivery both of which are very important for us as a cinema. We've been using A1 for three years now and have no intention of going elsewhere.
10 July 2025
Unprompted review
Reply from A1 Equipment
Hi Acton Arts,
We’re so grateful for your glowing review! It means so much to us that you took the time to share your experience. We're absolutely delighted to have you as a customer and can’t wait to welcome you back!
Thanks,
A1 Equipment
Slushi syrups
Very quick delivery, super quality and flavours, last for ages
30 June 2025
Unprompted review
Reply from A1 Equipment
Hi,
Thank you for sharing your fantastic feedback! We work hard to offer great value and speedy service, so it’s wonderful to hear it hit the mark. Looking forward to your next order!
Thanks,
A1 Equipment
Reply from A1 Equipment
Hi,
Thank you for your kind words about our service! We’re glad to hear you had a positive experience with us.
Thanks,
A1 Equipment
Jersey Gold Ice Cream Mix
Very quick delivery and a very good price. Makes lovely, delicious ice cream.
29 July 2025
Unprompted review
Reply from A1 Equipment
Hi Sharon,
Thank you for your kind words about our service! We’re glad to hear you had a positive experience with us.
Thanks,
A1 Equipment
A truly Amazing Company
Really really good company to buy from. Have brought a candy floss machine from them. And many candy floss flavours and ice cream syrup flavours on many occasions. All with next day delivery. Did Have a slight delay in posting with my last order but once contacted them about it. They refunded me my postage straight away which was a really nice of them to do so didn’t expect that. And that was a really nice thing to do from them. Very Very Highly recommended Company To Buy From. And Can’t Wait to order our next candy floss flavours to try out, and also our next ice cream syrup toppings to. They are all amazing flavours and taste so good. Can’t thank this company enough they are truly amazing and you must give them a go as they sell so many things. And Think our next big buy will be the popcorn machine you have for our movie nights in with the kids 😊 really are a truly amazing company to buy from.
28 July 2025
Unprompted review
Reply from A1 Equipment
Hi Kev,
Wow, thank you so much for such a glowing review! It really means a lot to us that you keep coming back.
The popcorn machine sounds like an exciting next addition for your movie nights, we’re sure it’ll be a big hit! 🍿
Thanks again for being such a loyal customer.
Warm regards,
A1 Equipment
One of the cheapest places to get your…
One of the cheapest places to get your ice cream / slushy etc from I’ll be shopping again with this company also a bonus is how quick the shipping is
4 August 2025
Unprompted review
Reply from A1 Equipment
Hi Danny,
Thank you for sharing your fantastic feedback! We work hard to offer great value and speedy service, so it’s wonderful to hear it hit the mark. Looking forward to your next order!
Thanks,
A1 Equipment
Fast shipping and website is easy to use
28 July 2025
Unprompted review
Reply from A1 Equipment
Hi Nadia,
We’re so grateful for your glowing review! It means so much to us that you took the time to share your experience. We're absolutely delighted to have you as a customer and can’t wait to welcome you back!
Thanks,
A1 Equipment
Fantastic Products from A1 Equipment
I have bought several items from A1 Equipment.
Transaction has been seamless and products have been amazing and delivery fast.
My customers love the different flavours I make of Candyfloss.
Definately will be a returning customer for a long time.
1 July 2025
Unprompted review
Reply from A1 Equipment
Hi Lindsay,
Thank you for sharing your fantastic feedback! We work hard to offer speedy service, so it’s wonderful to hear it hit the mark. Looking forward to your next order!
Thanks,
A1 Equipment
If you are looking for ice cream mix…
If you are looking for ice cream mix for your Ninja, you can’t go wrong with A1 Equipment - Good variety and Great value for money.
14 July 2025
Unprompted review
Reply from A1 Equipment
Hi Ian,
Thank you for your kind words about our service! We’re glad to hear you had a positive experience with us.
Thanks,
A1 Equipment
Overall a great service
Easy to use website, efficient service and delivery received at the stated time.
Overall a great service
3 July 2025
Unprompted review
Reply from A1 Equipment
Hi Ryan,
Thank you for your kind words about our service! We’re glad to hear you had a positive experience with us.
Thanks,
A1 Equipment
Easy to use website
Easy to use website, easy navigation, found what i needed straight away.
Fast delivery,
Products as described
3 July 2025
Unprompted review
Reply from A1 Equipment
Hi Sooo sweet,
Thank you for your kind words about our service! We’re glad to hear you had a positive experience with us.
Thanks,
A1 Equipment
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