My initial review is below: After getting no reply on email or phone I left the below review, A1 then replied and it’s been all smooth sailing from there. They replaced the entire o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Other than a mishap of a delivery not coming when supposed to, I have had a good experience with the business. They did give me an incentive for anything I’ve been unhappy with.
Company replied
Great popcorn supplies and fast delivery both of which are very important for us as a cinema. We've been using A1 for three years now and have no intention of going elsewhere.
Company replied
I have bought several items from A1 Equipment. Transaction has been seamless and products have been amazing and delivery fast. My customers love the different flavours I make of Candyfloss.... See more
Company replied
Company details
- #2 of 3 best companies in Food machinery supplier
Written by the company
A1 Equipment is a family-run UK supplier of fun food machines and ingredients, serving businesses since 1986. We help cinemas, events and attractions boost profits with high-quality popcorn, candy floss, slush, churros, nachos, waffles, doughnuts, crepes, snow cones and much more! As the official UK vendor for Gold Medal USA, we provide reliable, efficient machines and great-tasting products at competitive prices. We pride ourselves on friendly, knowledgeable service, fast next-day delivery on orders over £150, and a simple 30-day return policy. Every machine includes a one-year parts and labour warranty in the UK, giving you confidence with every purchase. With decades of experience and strong relationships with leading manufacturers, we focus on quality, value and customer satisfaction. Whether you need equipment, ingredients or expert advice, we are here to help your business grow.
Contact info
Eastman Way, HP2 7DU, Hemel Hempstead, United Kingdom
- 02082023928
- sales@a1equipment.co.uk
- popcornandcandyfloss.com
4.2
Great
166 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and Reliable Service
I've placed numerous orders with A1 Equipment over the past two years and am delighted with both the products and the service received. On one occasion, an item from my order was omitted in error but they quickly rectified the issue and my missing item was with me the very next day. As a candy floss and popcorn machine owner, A1 have products I haven't seen elsewhere and have the best prices around. I would wholeheartedly recommend this company.
28 July 2025
Unprompted review
Reply from A1 Equipment
Hi Angela,
Thank you for sharing your fantastic feedback! We work hard to offer great value and speedy service, so it’s wonderful to hear it hit the mark. Looking forward to your next order!
Thanks,
A1 Equipment
Speedy delivery and great product and…
Speedy delivery and great product and great price
14 July 2025
Unprompted review
Reply from A1 Equipment
Hi Karen,
We’re so grateful for your glowing review! It means so much to us that you took the time to share your experience. We're absolutely delighted to have you as a customer and can’t wait to welcome you back!
Thanks,
A1 Equipment
Cannot fault the service provided
Cannot fault the service provided, competitive prices nor the speedy delivery
15 July 2025
Unprompted review
Reply from A1 Equipment
Hi Beya,
We’re so grateful for your glowing review! It means so much to us that you took the time to share your experience. We're absolutely delighted to have you as a customer and can’t wait to welcome you back!
Thanks,
A1 Equipment
Late delivery disappointing
Paid for next day delivery and only part of my order came next day with no correspondence from the seller then just an apology with no resolution offered until I had to tell them to refund my delivery charge which they did do after me contacting them.
24 June 2025
Unprompted review
Reply from A1 Equipment
Hi Nicola,
Thank you for your feedback, and apologies for the issues you’ve experienced with the courier service. We rely heavily on our couriers to deliver fast and easy delivery, and we apologise for not meeting those expectations this time.
We appreciate you reaching out to us, and glad we could help. If you need any further help, please don’t hesitate to contact us again at sales@a1equipment.co.uk, we’ll be happy to assist.
Thanks,
A1 Equipment
Quality and service guaranteed with…
Quality and service guaranteed with every order, I purchase PopCorn and candy Floss supplies, the popcorn is always fresh and all delivered next day and all at great prices.
17 July 2025
Unprompted review
Reply from A1 Equipment
Hi William,
Thank you for sharing your fantastic feedback! We work hard to offer great value and speedy service, so it’s wonderful to hear it hit the mark. Looking forward to your next order!
Thanks,
A1 Equipment
the speed in which the stock was…
the speed in which the stock was dispatched .and the qualtiy of the products are excellent
3 July 2025
Unprompted review
Reply from A1 Equipment
Hi Tony,
We’re so grateful for your glowing review! It means so much to us that you took the time to share your experience. We're absolutely delighted to have you as a customer and can’t wait to welcome you back!
Thanks,
A1 Equipment
Excellent service
Excellent service, always delivered correctly and on time!
4 July 2025
Unprompted review
Reply from A1 Equipment
Hi Jo,
Thank you for your kind words about our service! We’re glad to hear you had a positive experience with us.
Thanks,
A1 Equipment
Reply from A1 Equipment
Hi Paul,
We’re so grateful for your glowing review! It means so much to us that you took the time to share your experience. We're absolutely delighted to have you as a customer and can’t wait to welcome you back!
Thanks,
A1 Equipment
Not next day delivery
Placed order for popcorn and marshmallows first thing Monday morning. The booking confirmation stated next day delivery. Nothing arrived on Tuesday. Only the marshmallows arrived on Wednesday. Finally the popcorn was delivered on Thursday. When I contacted the company on Tuesday and Wednesday about the missing items, they just replied that the order was out for delivery. There was no acknowledgment that it was not next day delivery or that the order would come in multiple deliveries.
10 July 2025
Unprompted review
Reply from A1 Equipment
Hi Matthew,
Thank you for your feedback, and we're sorry to hear about the experience you've had. Apologies for the issues you’ve experienced with the courier service. We rely heavily on our couriers to deliver fast and easy delivery, and we apologise for not meeting those expectations this time.
We appreciate you reaching out to us, and we're sorry our response didn’t fully address your concerns. If you need any further help, please don’t hesitate to contact us again at sales@a1equipment.co.uk, we’ll be happy to assist.
Thanks,
A1 Equipment
Next day delivery
I contacted your team regarding a next-day delivery service for which I paid £6.95. However, the item arrived ten days late, and I haven't yet to receive any response to my email. I would appreciate a prompt resolution to this matter.
23 April 2025
Unprompted review
Reply from A1 Equipment
Hi Michelle,
Thank you for your feedback, and we're sorry to hear about the experience you've had. Apologies for the issues you’ve experienced with the courier service. We rely heavily on our couriers to deliver fast and reliable service, and we apologise for not meeting those expectations this time.
If this matter is still unresolved, please reach out to us directly at sales@a1equipment.co.uk with your order number, and we’ll be happy to assist you further and find a solution.
Kind regards,
A1 Equipment
A pretty diabolical experience
My initial review is below:
After getting no reply on email or phone I left the below review, A1 then replied and it’s been all smooth sailing from there.
They replaced the entire order, which came 24 hours later, I now have a receptive email I can use when I need to.
Rather than re-writing my review, I am leaving the below, so others can see the issue and outcome.
I would 100% use A1 again.
A pretty diabolical experience, ordered nachos and popcorn on Monday for delivery Tuesday.
Nachos arrived, out of date, popcorn we are still waiting on nearly a week later.
But you think, I’ll contact them to get things put right, no answer to emails, nobody answers the phone whether it’s 9 in the morning, 1pm in the afternoon or 5 at night.
Would never use again.
1 July 2025
Unprompted review
Reply from A1 Equipment
Hi Spencer,
We're really sorry to hear about your experience, this clearly isn't the level of service we aim to provide.
We’re also sorry you had trouble reaching us and we’re currently reviewing our customer service response process to make improvements.
Please reach out to us directly at sales@a1equipment.co.uk with your order details so we can resolve this for you as soon as possible.
Kind regards,
A1 Equipment
Had the strangest experience with these…
Had the strangest experience with these guys, placed an order, only for it to be cancelled without any explanation. When I followed up, I was told they don't sell to businesses, despite the fact that they are a wholesaler for businesses.... Its confusing and frustrating to deal with a company that doesn't seem to follow its own business model. Poor communication and lack of clarity made this a very disappointing experience!
16 June 2025
Unprompted review
Reply from A1 Equipment
Hi,
Thank you for your feedback, and we're sorry for the confusion and frustration caused. We understand how disappointing it must have been to have your order cancelled without a clear explanation.
If you'd like to discuss this further or believe your order was cancelled in error, please contact us at sales@a1equipment.co.uk, we’d be happy to look into it.
Kind regards,
A1 Equipment
Reply from A1 Equipment
Hi Mori,
Thank you for sharing your fantastic feedback! We work hard to offer great value and speedy service, so it’s wonderful to hear it hit the mark. Looking forward to your next order!
Thanks,
A1 Equipment
Slow delivery and customer relations
Ordered before dinner time and the "superfast next day" delivery took 2 days.... and that was only half the order. Still waiting to recieve gaint bag of popcorn kernals and all the wooden knoves, forks and spoons. Do not use or relie on there commitment to a quick next day delivery. I would allow atleast 7 days. Now having to go buy the missing items from makro.
6 June 2025
Unprompted review
Reply from A1 Equipment
Hi Julie,
We’re so grateful for your glowing review! It means so much to us that you took the time to share your experience. We're absolutely delighted to have you as a customer and can’t wait to welcome you back!
Thanks,
A1 Equipment
Reply from A1 Equipment
Hi Rachel,
Thank you for your review. We’re sorry for any inconvenience caused by the delay. We can see that your order has now been delivered but if there are still any issues, please don’t hesitate to contact us at sales@a1equipment.co.uk and we’ll be happy to help.
Kind regards,
A1 Equipment
No words.
No joined up thinking. Poor communication. Useless delivery option.
All speak,not much action.
Im dreading if the machine fails and i need contact for gaurantee.
31 March 2025
Amazing company will be ordering again…
Amazing company will be ordering again soon. Fast delivery and customer services xx
31 March 2025
Came in good timing however it’s not…
Came in good timing however it’s not the same as what I ordered . So don’t get hopes up by looking at pic
28 January 2025
Amazing customer service
Amazing customer service. Very friendly and quick delivery From first email to item being delivered was less than 24 hours! Well packaged.
3 February 2025
Unprompted review
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