Website easy to use and no issues submitting order in Dec. I have since had 3 of 4 back ordered items delivered but one item's release date has been extended from Feb 26 to Sept. I requested a refund... See more
Company replied
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I cancelled a preorder which was delayed due to low stock. I have now been waiting 3 weeks without a refund been processed. I have tried to email the customer service twice since for an update but si... See more
Company replied
*EDIT* Order number S7-5641 Placed the above order on the 9th January with the website saying one of the items was released on the 12th Jan and there was a 48 hour tracked delivery service. I hav... See more
Company replied
I’ve had a really good experience using this company. Their website is easy to navigate, ordering is simple, and I’ve always found the whole process very straightforward. Even when deliveries take a l... See more
Company replied
Company details
About Pop in a Box
Written by the company
Pop In A Box
Helpful links
Pop In A Box is the best Funko POP! Vinyl subscription in the UK, with a unique pop collection tracker.
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- 0161 713 0186
- popinabox.co.uk
2.8
Average
13k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Needed to cancel an order after on…
Needed to cancel an order after on going issues with it not being shipped etc. So, Sam managed to get that all sorted for me very easy and stress free customer service.
10 February 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Cancelling Subscription
After having trouble cancelling my subscription I was put through to the live chat to Dan. Really helpful and polite. Fast replies and managed to cancel the subscription which was annoying me. Overall brilliant customer service
10 February 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
No pop! Vinyl stock
Strange but stock from previous shop was in stock but every other pop! Funko was sold out ???
9 February 2023
Reply from Pop in a Box
Hello Gaz,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Draconian Systems and Unhelpful "Customer Care"
This is not the first time I have had issues with orders and updates with Pop in a Box and it never ceases to amaze me how much the "customer care" team actually don't care at all. The answers I receive to my queries show just how much this team is just here to respond in generic fashion to all queries. I wanted to take advantage of the "GIFT" code to receive the mystery bag only to find that a VIP discount is automatically applied, of which, I cannot remove and the site thinks is better than the "GIFT" code so will not let me add it. Safe to say the "help" I have received has just been utterly useless information about my order that I know and then the fact nothing can be done...what madness is this? I will be cancelling my subscriptions and finding my Pops from a reliable source going forward.
8 February 2023
Reply from Pop in a Box
Hello Rob,
Thank you for taking the time to leave your review.
I am happy to have spoken with you on the phone earlier and to have solved this issue. If you do have any further questions, please contact me via your account.
I look forward to resolving this for you.
Kind regards,
Liam
Currently building a collection
Currently building a collection, majority of my pops are from pop in a box, have always been happy with purchase, true genuine pops. On 2 occasions had purchased pops, one was scratched on the inside of plastic (visible) another one the pop was out of place. Most of what I would like are out of stock also. Otherwise satisfied and I'll continue to shop. 😊
31 July 2022
Reply from Pop in a Box
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Completely awful
Not sure if scammers or simply not organized to run a business, but my experience has been awful. In order 1) first order march 2022, never worked/arrived. 2) on my second order i bought 2 products, one with immediate availability which took more than a month to arrive while in the meantime i bought on amazon -30% of price, and the second, in pre-sale, kept delaying for months and months. No chance to cancel it, until i got the credit card notification (when it comes to get money.. they are so fast). Now still awaiting to arrive...
1 February 2023
Unprompted review
Reply from Pop in a Box
Hello Mario,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
scammers
I ordered the oasis pop figures on pre order back in august and since then they have lied to me twice saying they will get to me. I also asked for my money back but they said that they will come. On their website it says the order has been processing since august and have had no updates since.
9 August 2022
Unprompted review
Reply from Pop in a Box
Hello EddieBCFC,
Thank you for taking the time to leave your review.
I am so sorry to hear that your item has not been sent. I have sent a message via your account, to assist you further with this matter.
Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
Advertising items for sale which they…
Advertising items for sale which they do not have in stock. No communication to advise of this. Only after several weeks and myself making contact they inform you item not in stock and waiting for delivery. Over 3 months and still no item.
7 February 2023
Unprompted review
Reply from Pop in a Box
Hello William,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations.
Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Got charged even though sub box was…
Got charged even though sub box was cancelled, support agent dan was very quick and helpful managed to refund and let me keep items
7 February 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Everything
Everything, no update, still awaiting purchase. Status still shows as processing. Absolutely no offers or discounts for order being delayed.
Poor poor service, paid full price, no discounts. Even delivery charge, for delayed delivery.
15 January 2023
Reply from Pop in a Box
Hello Cara,
Thank you for leaving your review.
I am sorry to hear you have not received your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Claire
Useless…. Ordered from them a few had a…
Ordered from them a few times and had a couple of issue but let them off with it being a bit of bad luck. Decided to pre order the oasis pop figures through them and after release about 7 months after I ordered I messaged them asking about my order. The “agent” stated that the order would be with me within two weeks. This was a complete lie and the agent blatantly lied to me saying they’d never come in stock and they were still waiting for them. This was clearly a lie as the shop had reduced the price on the website without sending out my preorder. The customer service is a joke and completely unhelpful as they just lie or say what the other agents have already said. Was also told I’d be given a voucher which never appeared in my account and despite questioning them about it still hasn’t. Just don’t bother ordering from them
3 February 2023
Unprompted review
Reply from Pop in a Box
Hi Owain,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Sam was very understanding and helpful
Sam was very understanding and helpful
I'd forgotten I'd pre ordered 2 items nearly 8 months ago and they had not been dispatched due to high demand and he helped me with my issue
3 February 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Awful company with awful customer…
Awful company with awful customer service. I had a discount code which was due to cancelled order..only the code.wouldnt work. Customer service advised to place the order and they would refund the difference. They refunded significantly less. 3 times.so.far I have contacted them to.be told the refund was now correctly processe
then it would be credited back to my pop in a box account not my payment method as part payment was made using credit on the account. Its been agreed yet again after pointing out that I wouldn't have had to pay extra if the discount had worked that it will be refunded to my bank. No one can give me a straight answer on if my other order will be honoured or cancelled as it contains pops which they no longer stock...to be told one after the other it will be dispatched soon... nope sorry were gonna cancel it. Don't worry guys they may not sell pops any more but they have exciting plans for the future, however I will be surprised if they have any customers left.
My daughters friend has had similar issues so not a one off awful company I'd advise to avoid.
3 February 2023
Unprompted review
Reply from Pop in a Box
Hello Elizabeth,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations.
Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Dan was just a top guy and answered my…
Dan was just a top guy and answered my question within 2 mins!
3 February 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Do not pre-order from this company
Pre-ordered 3 x season 4 funko pops in August 22. They have since been released yet pop in a box still shows order as processing. Contacted them today and company said they were on special order but couldn't give me a date, I pushed for further information. 2nd message states they are no longer selling funko pops and will cancel my order so blatantly lied to me this morning and have also wasted my money as now they are more expensive elsewhere. Definitely do not trust this site.
2 February 2023
Reply from Pop in a Box
Hi H,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Sam was helpful and informative
Sam was helpful and informative, even though the outcome of my request was not what I desired.
31 January 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Sam: Excellent customer care,
Sam was Very quick to rectify my issue.
Brilliant service 👏
31 January 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Terrible- no stock
Terrible. Nothing is ever in stock so don’t expect to get your chosen item. Check out their page and see for yourself. Everything is out of stock. Waste of time.
8 January 2023
Unprompted review
Reply from Pop in a Box
Hello,
I am sorry to hear you are not happy with the selection of products we currently have available on our website.
Unfortunately, as you have not provided a current or previous order number I am unable to investigate this further as this time.
Please can I ask that you log into your account at your earliest convenience, or contact us through your order, and I will then be able to resolve this for you.
Kind regards
Claire
Very friendly sorted my issue straight…
Very friendly sorted my issue straight away
30 January 2023
Unprompted review
Reply from Pop in a Box
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
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