Popjulia 

Ordered dress 12.5.21 paid £33.92 never arrived. Huge scam. I am pensioner and cannot afford to throw money away. Don’t order from them. Huge huge scam.

THIS COMPANY IS A SCAM DO NOT ORDER!!! Ordered 2 dresses (69.17) on 5/1/21 and never received; no tracking number and just a message stating waiting to ship. Emailed them on 5/30/21 asking what was taking so long and why dresses haven't shipped. Received email stating order was cancelled due to out of stock and system automatically cancelled. But you still have my money!! They stated refund is processing. They are based in Hong Kong though...so no shocker there! So how long will it take to receive my refund?!!!

Money taken from my account as soon as I ordered. No receipts or correspondence, then a piece of plastic arrived in the post saying I had paid 20 £, but no clothes. A total scam. No way to contact them to query any of it because they send no correspondence after ordering. Avoid at all costs.

Ordered early May. Tracking does not exist. I chased them few times,customer service keeps saying 'wait a bit longer'. I asked for refund twice and they are just not giving me my money back. Please refund my order immediately, this is ridiculous and dishonest.
Update - few weeks ago they said order on the way. Tracking is not detailed, order still not here. They now won't give me money back because 'they cannot cancel the order'. Absolutely ridiculous. DO NOT ORDER FROM THEM.

I ordered over a month ago, and I haven't received anything, I have emailed them they haven't responded, these reviews above are all fake. DO NOT BUY FROM HERE!!!!! DO NOT MAKE THE SAME MISTAKE I HAVE, I REALLY REGRET IT!!!!!!!

I ordered 13 of the same items paid for expedited shipping items were received late. The items I received were not as advertised. Tried to contact Popjulia they would not respond then ultimately I contacted them through PayPal. They responded. But then tricked me into closing the case because they said they would issue a 40% refund. I have not received the refund nor would they respond to me.

I ordered from them 13 days ago today and haven’t received any correspondence from them at all. Only a receipt from PayPal showing that I paid for the product. I’m not a very happy customer today

Bought 6 products on November 2019 and as of February I've only received 3 of them with no warranty it will ever arrive and no refunds.

My Wife ordered a pair of “leather” shoes in July last year. When they arrived in a plastic bag you could tell straight away they were very cheap quality faux leather from China. I thought they were UK based but it turns out that only the warehouses that forward your goods are U.K. based. The items come from China. I would recommend you avoid so called bargains as you will be conned!
I sent the shoes back to an address they supplied in China on 21st July 2019 but they kept saying they never arrived although I had tracked them as far as leaving customs in August. I never got a refund! Ironically the shoes arrived back to me 6 months later in January 2020 with a sticker on saying overdue return! When I contact the company for about the 100th time I was told that they knew I returned the item and they did the same as before offering me 20% then 30% then 40% refund. So I had had enough and thought I needed to move on and asked them for the partial refund to be paid into my Paypal account. Apparently this takes 3-4 weeks! So I still haven’t had anything back. An experience I will try and avoid in the future.

In my opinion Popjulia is a con. I regret ever ordering from them. I would strongly suggest anyone who's thinking about buying anything from this company should look for an alternative. I bought some shoes last year when they arrived they weren't what I expected so I immediately contacted their customer service so that I could return for a refund.
It was suggested to me that I could keep the shoes and accept a portion of the price. I declined the offer. As requested I returned the item by trackable post and sent the evidence which was the receipt from the post office.
Needless to say 5 months on they conveniently haven't received the item and I haven't received my refund. I've sent numerous emails to their customer service department and its the same response 'We cannot find your package' apparently this isn't unusual for the company. Sad to say my income is limited and a refund would have been nice.
Unfortunately I've learnt a lesson and would encourage anyone else out there who's had a similar experience with this dead beat company to name and shame them
SHAME ON YOU POPJULIA

I ORDERED WINTER HIKERS AT LLBEAN. THEY WERE $200 FOR THE TWO PAIRS. I ORDERED TWO SUMMER HIKERES AT POPJULIA THE TOTAL WAS $60. MY WINTER HIKERS FROM LLBEAN CAME IN ABOUT A WEEK IN BRAND NEW CONDITION AS ADVERTISED. MY SUMMER HIKERS NEVER ARRIVED FROM POPJULIA. WHEN I WROTE THEM AND TOLD THEM MY SHOES HADN'T ARRIVED (A FEW MONTHS OF THIS) THEY VERY CURTLY SENT ME AN EMAIL THAT SAID 'HERE IS THE PACKAGING NUMBER CHECK USPS' I THINK IF USPS WAS IN THE HABBIT OF NOT SENDING ITEMS THIS WOULD HAPPEN WITH AMERICAN COMPANIES, WHICH NEVER HAPPENS BECAUSE IT IS A FEDERAL CRIME TO TAMPER WITH US MAIL. WHAT THEY DO IS THEY REALIZE WHICH PRODUCTS THEY HAVE ONLINE BRING IN CUSTOMERS. THEY KEEP THOSE PRODUCTS IN THEIR STORE EVEN IF YOU PAY FOR THEM. IT IS A GAMBLE TO PURCHASE FROM THEM. THEY ARE OUTRIGHT THEIVES. I ALSO ORDER FROM BODEN OFTEN. MOST STORES OF GOOD REPUTATION WILL EAT COST AT CUSTOMER SATISFACTION AND SEND A REFUND TO YOU BECAUSE YOU HAVE REPORTED DISSATISFACTION. UNLIKE USUAL BUSINESS PRACTICE HELD BY REPUTABLE COMPANIES SUCH AS BODEN.COM OR LLBEAN.COM; POPJULIA WILL GO ON-AND-ON IN A PROFESSIONAL TONE ABOUT HOW 'THEY ARE SO SORRY THEY STOLE YOUR MONEY.' HOPE YOU WILL BE SATISFIED WITH THAT SITUATION. IT IS JUST THE PRESENTATION THEY WANT TO GIVE TO PEOPLE WHO READ REVIEWS BEFORE ORDERING, SO THAT YOU WILL BE SCAMMED TOO. AND THE TRACKING NUMBER THEY PROVIDED WAS FOR TWO PAIRS OF SANDALS THAT I BOUGHT THAT DID ARRIVE. THEY WERE $30 EACH AND NOT WORTH A CENT. THE SOLE WAS MADE OF FINE PLASTIC THAT WAS BARELY A FEW mL (milliliters) AND NOT EVEN A CENTEMETER THICK. I CANT IMAGINE THEY WILL LAST MORE THAN A FEW USES. THEY WEREN'T SIZED CORRECTLY. THE SIZE WAS ADVERTISED FOR EUROPEAN SIZES AND THEY WERE AT LEAST TWO US SIZES OFF. SO THEY DIDN'T FIT. THE PLASTIC THAT THEY WERE MADE OUT OF WAS AS FLIMSY AS PAPER OR CARDBOARD AND WAS OF A PAPER FABRIC TYPE (SUCH AS WHAT A BIRTHDAY PARTY DECORATION YARN IS MADE OF) AND IT WAS MADE TO LOOK LIKE LEATHER/SUEDE OR FAKE AND REALLY DURABABLE LEATHER IN THE PHOTO. FOR THE SANDALS THAT DON'T FIT AND THE SNEAKERS THAT WERE FALSIFIED AS DELIVERED I SPENT $120. I COULD HAVE PURCHASED ITEMS OF REALLY GOOD QUALITY FOR THIS PRICE FROM A REPUTABLE SELLER. THE ITEMS WERE VERY CHEAPLY MADE. I WAS AT ROSS DRESS FOR LESS A FEW DAYS AGO AND A PAIR OF NIKE HIKERS WERE SELLING FOR AROUND $30. ITS WORTH IT TO GO TO YOUR LOCAL STORE. IT IS A GAMBLE TO SHOP HERE. AND EVERYONE SAYS THAT, EVEN CHINESE RESIDENTS HAVE TOLD ME (I JUST DON'T WANT TO LISTEN-NOW IT'S WHAT I'LL SAY) ONE SUCH CHINESE UNIVERSITY STUDENT SAID TO ME 'DON'T ORDER FROM CHINA-YOU WON'T GET YOUR MERCHANDISE,' REGARDING SOME OF THE UNTRUSTED WEBSITES IN CHINA. I WISH THE CHINESE GOVERNMENT WOULD SHUT THEM DOWN OR TAKE ACTION TO MAKE SURE THEIR MERCHANDISE IS PROVIDED. IN THE US WE HAVE A Better Business Bureau THAT WOULD PUT POPJULIA OUT OF BUSINESS IF THEY WERE AMERICAN RELATED.
TRACKING NUMBER #4209733392612927005336000095017885

Be careful of what you order...IT IS "IMPOSSIBLE" to return or exchange a product as they are based in China... you have to spend shipping back to China and another shipping for the new exchanged item..Their US size chart is INACCURATE...I ended up getting the wrong size. I bought a dress which should have been "linen" BUT ITS NOT. I bought a lot of dress from them in the past, but this time I AM SO DISAPPOINTED....painstakingly, THEY DO NOT VALUE THEIR CUSTOMER.... Not happy with customer care.....you ( Pop Julia) don't care to keep your customers, well you lose loyalty.I am NOT ,and will NEVER purchase any product from this company anymore.

They sell knock-offs made of poor-quality materials and use images from other brands and online stores to advertise them. They falsely label their products as well.

I ordered two pairs of shoes, I only received one. I do not recommend using this company's services.

THIS COMPANY IS FAKE AND SHOULD NOT BE ALLOWED TO TRADE. i ORDERED SIX SET OF BAGS, AND THEY SENT 4 LITTLE BAGS, AND CALLED IT DESIGNER, THE BAGS CAN NOT CARRY MY PHONE AND OTHER THINGS, IT WAS NOTTING LIKE WHAT WAS ADVERTIS. i M SO ANGRY THAT I WASTED MY MONEY FOR SUCH AN URGLY BAGS. NO RETURN ADDRESS OR PHONE NUMBER TO COMPLAINE..

This online retailer is a scam. Ordered a pair of shoes that never arrived, contacted the customer service and they just keep repeating to get in touch with Royal Mail (nothing more than this). Replies are poorly written in English, and seem to be copied and pasted without any concern that they make sense. No refund, not any mention of any possibility apart from "contact Royal Mail".
Also, most of the "good" reviews posted in here are fake, as you'll probably realise if you read a couple. From how poorly they are worded, they must have been written by the same customer agent who replied to me.

I had a horrible experience with Popjulia. I ordered a linen shirt for family pictures. I went a size up just to be safe, because I wanted it to be flowy. I'm normally an XL. I ordered an XXL but the shirt fits more like a M or a L. I had no idea there was only a 15 day return period (every other place I've ever shopped offers at least 30 days). I missed the return window and they won't even exchange the shirt for a different size. Horrible customer service! Total waste of money.

I purchased shoes that were unwearable because they were so poorly made. I was unaware they were made and distributed in China until my receipt was sent AFTER payment and the writing was in Chinese, and this becomes a significant financial issue when returning faulty goods. The ankle strap of the shoe was broken and Popjulia offered me a 25% refund telling me to get the shoe mended, but the plastic was of such poor quality they were beyond repair. After many emails and photographic evidence going back & forth to China with no suitable offer of a full refund, I contacted PayPal who reviewed and upheld my complaint against this company. Thankfully PayPal is reimbursing my £55, although sending the item back to China using the required 'Tracking' etc, cost me personally just under £20, and as a 76 year old pensioner that's a lot of money to lose. This is NOT a reputable company, so please be aware before making a purchase.

I bought two lovely pair of shoes but one shoe was faulty as the strap was cut too short.

They have offered me 15% as a cash refund.

Any returns policy that says I have to cover the cost of returning the shoes to China must only relate to the situation of where I change my mind and not where there is a problem with the shoes

I have advised the Company that I should not lose out financially and that all costs of returning the shoes to China should be met by them

Despite me e mailing the company on a number of occasions they continue to reply without responding to the fact that they are in breach of the Consumer Rights Act 2015

This is a scam and as a pensioner I cannot afford to lose money to this company

I bought a top from this company. The one that arrived had absolutely no resemblance to the one I ordered. It seems to be standard practice by them that they do this and offer you 25% back to keep it! The top was utter rubbish. If you want to return it, even though they have totally missold and used fake advertising to rob you, you are expected to pay return postage to China. I imagine they "never Recieve It".
Appalling company!! Keep clear of them.