Popjulia 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Popjulia is an online shop that sells quality fashion items namely dresses, linen, tops, bottoms, knitwear, outerwear, shoes, sets and accessories. What is nice about their website is that they always... See more

Rated 1 out of 5 stars

Ordered dress 12.5.21 paid £33.92 never arrived. Huge scam. I am pensioner and cannot afford to throw money away. Don’t order from them. Huge huge scam.

Rated 1 out of 5 stars

This online retailer is a scam. Ordered a pair of shoes that never arrived, contacted the customer service and they just keep repeating to get in touch with Royal Mail (nothing more than this). Repli... See more

Company replied

Rated 1 out of 5 stars

The product quality is super bad, the 3 dresses I received this time are completely different from those introduced on the website, one website shows a large and long skirt, I got is straight short s... See more

Company replied

Company details

  1. Clothing Shop

Information provided by various external sources

We work with emerging designers and brands worldwide, and together present collections of creative, trendy, high craftsmanship fashion at Popjulia.com .


Contact info

All reviews

(87)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Super slow delivery and items missing

Ordered x3 items in Janaury, but they arrived seperately and took over 1 month to arrive. Only x2 items were delivered, no idea where the last item is.

26 February 2019
Unprompted review
Popjulia logo

Reply from Popjulia

Dear Nat,

​Sorry for any inconvenience caused.

Could you pls contact us via email to check on order status? We do hope you have received them all now.

Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-20 Business Days.
Express Shipping: 7-10 Business Days.

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

GIANT SCAM. DO NOT BUY ANYTHING FROM THIS BUSINESS. 💩💩💩💩💩💩💩💩💩💩💩

Popjulia, Just Fashion Now, Stylewe and many many others are all part of one huge scam. 😡😡😡😡 Beware. DO NOT SUPPORT THIS CHINESE SCAM.

20 February 2019
Unprompted review
Popjulia logo

Reply from Popjulia

Dear LelAU,

We are sorry that you hold doubts about PopJulia. We are an independent website and you can view our website here: https://www.popjulia.com/

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

It's Too Bad..

It's Too Bad..
The product photo and the product delivered are so different, too bad quality and smell like moldy. I have to send it back to China. It's too expensive. I was so angry that I paid $110 for return.

6 February 2019
Unprompted review
Popjulia logo

Reply from Popjulia

Dear Jun,

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. 

Best regards,
PopJulia

Rated 1 out of 5 stars

Is popjulia and stylewe the same…

Is popjulia and stylewe the same company. My review of popjulia is that it has taken way to long for my order to arrive. Was sent several tracking numbers that did not work, several emails back and forth to popjulia to get a status on my order, still waiting for my order. They except payment very fast an give you a 5-7 business day for your order to be shipped order placed on 14 Jan today's date 30 Jan still waiting for my order..

30 January 2019
Unprompted review
Popjulia logo

Reply from Popjulia

Dear Keith,

​Sorry for any inconvenience caused.

Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-20 Business Days.
Express Shipping: 7-10 Business Days.

If you choose postal shipping, it can take over a month to deliver.

We are terribly sorry for what happened. We have forwarded your feedback to the management and we will keep improving the quality.

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

Don’t believe any 4 or 5 star reviews

Don’t believe any 4 or 5 star reviews. I am one of the victims who bought from this company. They sold false advertised cheap rags: I can’t even call them clothes because of how cheap the material and poorly made. And their size is way too small that you can’t even put them on as apron. It took forever to arrive since it is mailed from China and no time for them to take your credit card money. Then don’t even try to return it. First of all, their return label is invalid. Second, you have to do it out of your own expense $$. Lastly, you will never get to the bottom of return and refund until months later you received a returned package all the way back from China. You try to email them about what is going on and they act like you are an id1ot. It is absolutely horrible experience that lasts for months and still no end of it.
I am 100% convinced this company is a vicious scammer from China that takes advantage of the trusting nature of US consumers. They even have a fake review campaign to poison online review site like this one. If there is a consumer watch group out there, please stop this company to operate in US!!!

9 January 2019
Unprompted review
Popjulia logo

Reply from Popjulia

Dear Shu,

We are terribly sorry for what happened. We have forwarded your feedback to the management and we will keep improving the quality.

You can contact us by email and ask for some compensation refund.

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

Stay away from this scam - Popjulia!

I will give negative star if such an option were available. I don't know where all those high stars come from, my guess is they were fake reviewers paid by this shady business Popjulia. Clothing quality is just terrible. There is no style or cut to speak of from the fabric I received. I kept the shoes I ordered only because the Peking Opera faces are very cute, they were way too narrow but I kept them anyway. The rest I requested for refund. The customer service was timely in their responses. They offered me 15% cash refund which I declined (my total was roughly 200USD). They emailed me a shipping label which I right away sent over to China ($35 postage but I was wiling to bite the bullet). About 2 to 3 months later right before Christmas, I received my package back from postal service because no one in China would accept the package. Besides being angry of being a victim of this borderline scam, I am more disappointed at this Chinese e-commerce company. Being Chinese myself, I would like to support my fellow countrymen's business, but Popjulia completed crushed my good faith and perhaps it is indeed as the Chinese saying goes: 无商不奸 businessmen are all evil.

27 December 2018
Unprompted review
Popjulia logo

Reply from Popjulia

Dear Tao Geng,

We are terribly sorry for what happened. We have forwarded your feedback to the management and we will keep improving the quality.

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

Product returned but not refund

I made request to return the product that I order due to the material does not meet my expectation.
They respond my request right away but suggest me taking discount for the product because the product has ship back to China. But I still decide to return the product. I send through USPS on 8/15/2018 and paid $35 of postage but as today 12/5/2018, I still did not get my refund back yet.
I e mailed the service department in October however she told me they has not found my returned package yet. She ask me to trace the product
But USPS said Tracking unavailable to this destination country. Because this is outside of US.
This product was requested return to Guangzhou ,Guangdong ,China

6 December 2018
Unprompted review
Popjulia logo

Reply from Popjulia

Dear jean,

​Sorry for any inconvenience caused.

Can you pls provide the order# and the return trcaking# so that we can track it?

We can only refund after return parcel is well received.

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

SCAM

SCAM. It's a scam. Exactly like Just Fashion Now.
Don't buy, everything is fake. Even the "5 star" reviews here are fake. Beware.

1 December 2018
Unprompted review
Popjulia logo

Reply from Popjulia

Dear DIM,

​Sorry for any inconvenience caused. Do you have an order with us?

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

Terrible,terrible company

Terrible,terrible company. Their product is garbage. Don't buy from them. They are not honest, liars. I bought from them few items, was completely garbage, sent them back, spent money for shipping back and they never return me money. Tracking number showed that they got my package.
Never ever buy from them. You only loosing money.

1 December 2018
Unprompted review
Popjulia logo

Reply from Popjulia

Dear Asya,

​Sorry for any inconvenience caused.

Can you pls contact us via email and provide order number and return tracking#?

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

Should be no stars

Should be no stars! Disgusting quality. One wash would probably destroy. No wash tags...no tags whatsoever. Arrived 2 months later. Sizes way off. One sweater smells so bad of chemicals I'm sure its carcinogenic. DO NOT WASTE YOUR MONEY!

16 November 2018
Unprompted review
Popjulia logo

Reply from Popjulia

Dear A G,

We are terribly sorry for what happened. We have forwarded your feedback to the management and we will keep improving the quality.

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

Don't bother

Don't bother! Dreadful quality. Nothing like the pictures. Sizing wrong. REALLY cheap material and terrible finishing.

24 October 2018
Unprompted review
Popjulia logo

Reply from Popjulia

Dear Kim,

We are terribly sorry for what happened. We have forwarded your feedback to the management and we will keep improving the quality.

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

Buyer Beware

Purchasing with this company is literally throwing your money into the wind. I ordered 2 items and was billed immediately. I received ONE item a month after I placed the order and it wasn't even what I ordered! The other item never shipped at all. After opening up a dispute with my CC company I was FINALLY offered a refund of 30% OR I had the option to ship back what I did not even order at my expense which would had cost more than what I originally paid. More importantly, this site poaches pictures of clothes from other websites and knocks them off with the most disgusting materials you've ever seen. Save your $$$!!!!

15 October 2018
Unprompted review
Popjulia logo

Reply from Popjulia

Dear christina,

We are terribly sorry for what happened. We have forwarded your feedback to the management and we will keep improving the quality.

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

It's a scam

It's a scam. After one month of purchasing they didn't even shipped the product and they always try to buy time. Don't go for it. The good reviews here are also a trick, don't go for it!!!

8 October 2018
Unprompted review
Popjulia logo

Reply from Popjulia

​Sorry for any inconvenience caused.

Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-20 Business Days.
Express Shipping: 7-10 Business Days.

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

You may waited for 1 month or even…

You may waited for 1 month or even longer, and received a low quality and even not as what you ordered. When you contact their costumer service (by email only) ask return the item, you first have to pay the mailing fee and mail it all the way back to China when you have no idea if you can get your money back!
Will never shop with Popjulia

4 October 2018
Unprompted review
Popjulia logo

Reply from Popjulia

​Sorry for any inconvenience caused.

Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-20 Business Days.
Express Shipping: 7-10 Business Days.

If you choose postal shipping, it can be over a month.

For return, we will process the refund to your original payment method in one week for you after returned is well received. ​ You need to keep the return tracking# on file.

Best regards,
PopJulia

Rated 1 out of 5 stars

If You’re Thinking PopJulia...Think Again!

Bought 8 dresses to try for a wedding then return the rest. It took almost a month for them to arrive and ONLY 2 out of the 6 styles I ordered looked like they did in the photos on their website. The quality of each item was cheap and majority of the clothing was see through. Returning the remaining dresses that didn’t work was an unbelievable nightmare! They make you log in to your and tell them you want to return them, then you have to wait 24 hours for a reply, then when they do reply they encourage you to keep the items instead of sending them back for a 15-20% store credit of your original purchase! You are responsible for all of the shipping costs and if they get it and feel it’s not up to their “standards” they can refuse your refund. What a joke! Would not recommend purchasing from this site even to my worst enemies!

3 October 2018
Unprompted review
Popjulia logo

Reply from Popjulia

Dear Olivia,

We are terribly sorry for what happened. We have forwarded your feedback to the management and we will keep improving the quality.

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

The quality of the clothes is not good

The quality of the clothes is not good. The size of their chart is not reliable. I bought 5 shirts/dresses, but only one is okay. The return process is too complicate, so I stop there.

1 October 2018
Unprompted review
Popjulia logo

Reply from Popjulia

Dear Ling,

We are terribly sorry for what happened. We have forwarded your feedback to the management and we will keep improving the quality.

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

I have VERY BAD BAD experience with this…

I have very bad experience with this company. I ordered around $119 dresses from online at April and got my items one month late. The color of the dress is significant different from the website and size not fit also. I contacted seller and asked instruction about return. I paid $24 for return shipment. I have not got my money back after 4 months. I contacted seller several times. They said they have not received my return shipment.
I contacted USPS with the tracking number. USPS can not track the bag after leaving the US airport. So seller resist they have not received my return shipping and refuse to refund my money. I total cost around $140 for NOTHING and countless time to deal with seller. Hope this story will avoid you to get bad situation like what I had.

19 September 2018
Unprompted review
Popjulia logo

Reply from Popjulia

​Sorry for any inconvenience caused.

Size of items from different designers differ.You need to check the garment measurements in size guide and compare them with your body measurements when choosing size. They are true measurements.

And for delivery:

Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-20 Business Days.
Express Shipping: 7-10 Business Days.

For return, we can only refund after return parcel is well received.

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

Beware this is a China company

Beware this is a China company. I ordered shoes that did not fit and was told that I would be responsible for return postage, any duty charges that might be incurred, I must respond within 7 days to everyone of their emails or my request would be dropped. Now I am stuck with shoes that don't fit and no recourse. Do not buy from this company. It also appears there are many reviews that don't sound real.

19 September 2018
Unprompted review
Popjulia logo

Reply from Popjulia

Dear Kelle Hill,

​Sorry for any inconvenience caused.

You can reply the email we sent and we will send you a return label within 24 hours. We will refund after return parcel is well received. You need to keep the return tracking# on file.

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

Chinese company - bad quality all round

Don't be fooled by their website, they are not a UK company and their items ship from China. They may be cheap in price but are also extremely cheap in quality too. We purchased 3 dresses altogether, had to wait 3 weeks to receive the first 2. After 5 weeks having not received the third (hoping it would be better quality) we cancelled for a refund.

8 September 2018
Unprompted review
Popjulia logo

Reply from Popjulia

​Sorry for any inconvenience caused.

Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-20 Business Days.
Express Shipping: 7-10 Business Days.

We have forwarded your feedback to the management and we will keep improving the quality.

For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

Rated 1 out of 5 stars

Worst the worst

31 August 2018
Unprompted review
Popjulia logo

Reply from Popjulia

​Sorry for any inconvenience caused.

Do you have an order with us? Is it for product issue or shipping or what?
For more information, you can contact us via support@popjulia.com.

Best regards,
PopJulia

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look