Poppy's Picnic Reviews 

I'm so impressed with Poppy's Picnics customer service. If I have a problem, they are on it immediately. Im pleased to say I rarely have a problem but it's reassuring to know that they are always reachable, to give help and advice.

I recently started feeding my dog on this food and she absolutely loves it! I can see a difference in her skin and coat and get comments from dog walkers when out on walks how healthy she looks! The customer service is second to none and are very helpful to answer questions and they also helped me set up my subscription. Would definitely recommend

We’ve fed Poppy’s fab food to out dogs for years, but have just picked-up the latest members of the family at 8 weeks old and were a bit worried about transitioning her onto raw after kibble and mum’s milk.
Shouldn’t have worried - all gobbled down with gusto as we increased the proportion each day until she’s fully raw fed now and thriving. Seeing their rager faces and little dances at meal times is a treat.

Unfortunately, I won’t be ordering again in the future—not because I’m unhappy with the product, but because of the courier service the company uses. They only offer a one-hour delivery window, which simply isn’t practical if no one is available to receive frozen food. It risks being left on the doorstep for hours, which is far from ideal.

I also had issues with my last delivery due to an error on their end, which didn’t help my overall experience. What really disappointed me, though, was the customer service interaction. The agent seemed more focused on the fact that I’d used a promotional code—something my laptop automatically applies—than on resolving the actual issue. She brought it up twice: once via email and again during a phone call. It genuinely felt like I was being told off 😕.

To add to that, she pointed out that all the terms and conditions are available on the website, implying it was something I should have known before placing the order. While that may be technically true, the way it was communicated made me feel undervalued as a customer. There was little empathy or effort to make me feel supported.

Just a heads-up: be cautious when using promotional codes, as it seems to be a sensitive topic.

What happened to the “service” in customer service? Not a great first impression, especially as I could have been a loyal, regular customer.

Excellent quality food, my 7 month old fussy little eater Rue absolutely loves this food. She hardly ate anything trying so many great brands but she was having none of it. She gets so excited now when I start dishing this out. She loves the sprinkles and all the different meats. I thought I’d be abit grossed out with the mince but nothing near what I expected and the tray size is great so we get 3 days out of it. Can’t wait to weigh her after a month of this food. Thank you Poppys Picnic

Amazing customer service! Always goes above & beyond to help.
Poppys picnic is the only food my fussy Cavapoo has settled on & cleans his bowl every mealtime!

I have been buying poppy’s picnic at 5years now and I can would give this company 10 stars 🌟. The quality of the food is excellent, I have a very fussy Pomeranian who also suffers with tummy and skin issues. Since he’s been on poppy’s picnic the allergies has eased and he most of all loves the food! Because he’s so fussy we have the food raw, but then we may cook the food! I purchase the power balls which comes with many varieties. The delivery service is excellent and it’s always delivered the next day so I’ve never run out. It comes well packaged and then I just put it in the freezer. The customer service is superb and so helpful, always a friendly and kind lady on the other end of the phone, or online chat which is alway successful. I highly recommend poppy’s picnic from the food, delivery and customer service. Thank you poppy's picnic you’re the A team!

Food was delivered quickly and Murphy absolutely loves it. Clean bowl every time, he can't get enough of it!!

I have a very fussy Cockapoo and after trying loads of different food this is the only food he will eat, I buy the cookable meatballs for him

Cannot recommend Poppys Picnic enough!
The products are amazing and exceed all expectations, my dogs eat every last bit without any encouragement and they are in fantastic shape!
The customer service is phenomenal! Not only do they go above and beyond to help, they are friendly whilst doing so and sincerely care about your dogs and you.

What a fantastic company – traditional customer service values, at their very best.

My two Bulldogs (we sadly lost our beloved Bonnie in March) both thrive on Poppy’s and have done for over a year now. Bulldogs are known for allergies and sensitive tummies, but with Poppy’s they’ve had no issues at all – every meal is wolfed down in seconds.
The subscription is so easy and flexible, I never have to worry about reordering. Recently, I realised I didn’t have enough food to last until my next delivery, which was very unusual. As it had been a few weeks since my last order, I couldn’t confirm how many trays had originally arrived, so I couldn’t prove it was a short delivery. I emailed Deborah in Customer Services, explained the situation, and asked if she could help.
By the very next working day, she had updated my subscription and brought my delivery forward – brilliant service! But what really stood out was that, without me asking (and with no proof on my part), she also refunded 4 trays. That kind of honesty and integrity is so rare today.
Thank you Deborah and team – outstanding dog food and truly exceptional service. Highly recommended.

After trying numerous raw food subscriptions, we have stuck with Poppy's for over 18 mths now, whilst having cancelled most of the others. We have 3 chow chows all of whom are typically fussy eaters, but with Poppy's they have thrived and not once turned their noses up to it! The quality is second to none, looks good enough for us hoomans to eat, and the dogs have thrived on it (including their teeth!). Definitely not the cheapest, but with the highest rating on the All About Dog Food website this is truly a case where you get what you pay for! On top of that, the few times I have had to interact with customer service it has been fantastic as well! So glad we found Poppy's!

Bailey absolutely loves it! I think her coat is shinier too

The best dog food in the world! My beagle is so fussy! I have tried numerous foods and wasted loads of money because he wouldn’t eat what I’d buy. He’s loving Poppys Picnic! He barks at me because he can’t wait to eat it! He has a different flavour every day. He’s literally thriving and I love to see him enjoying his meals. Thank you Poppys Picnic! We are about 3 months in and he’s still absolutely loving your food x

Great quality food and great customer service!

I’ve used Poppys Picnic for my cat for almost a year now… without being dramatic this food has saved him!

Prior to using this he had urinary crystals which are extremely dangerous for cats. My vet insisted he was put onto royal canin urinary s/o food for life. Suddenly his fur started to fall out which went on for a year and a half. I was constantly back and forth to the vets and asked for every test to be done imaginable. It got so severe the vet actually asked had I shaved him on one occasion, all 4 of his legs were completely bald. I did a timeline with photos I’d taken of him and found it begun around the same time as taking the royal canin food - my vet actually admitted in the end that they had seen a lot of dogs develop severe skin and hair loss issues on the same food brand.

After this I changed his entire diet to raw food and lo and behold his fur started to grow back!!! It was a tough and expensive journey for us both and think I’ve tried nearly every cat food brand out there. He literally loves the meatballs and they are so convenient for me to purchase, store, and defrost. It’s a great quality product, that understands species appropriate feeding and that is absolutely proven in the health of my cat.

The customer service is great too, I’ve only had to speak to them on one occasion and I received a fast courteous response.

I honestly can’t recommend Poppy’s Picnic enough – switching to their raw food has been amazing for my dog; years on, still happy! He absolutely loves it and gets so excited at mealtimes! His coat’s shinier, his digestion’s better, and he just seems happier overall. The customer service has been fantastic too – super friendly and helpful when I had questions recently. It really feels like I’m giving him the best. Because they were so helpful, I thought I’d write an updated review!

Excellent customer service very fast response on my queries

Excellent food, great service, what more can I say 👍👏

Poppy’s Picnic nails quality, health and convenience.I absolutely love their ethos and they have a great team !!
Thank you !🙏

My Lhasa Apso dog is very happy with Poppy's Picnic raw dog food and has been eating it for many years now. Leo's health and wellbeing is excellent I'm delighted to say and at 10 years old he looks and acts like a 5 year old 😁 His main meals consist of Poppy's Picnic powerballs or their amazing mince. They are packed with the healthiest ingredients for a dog to thrive on. The Company's service couldnt be better and they make it really easy for a dog to be on a balanced raw diet. It is extremely helpful having the food in balls so it is all weighed out perfectly in line with your dog's best weight. A huge Thank You to all at Poppy's Picnic from a very happy Leo and Lesley 🐼😁💖💖